[Rowlf]

So sorry to hear of your ruined holiday Maxthecollie. We have been self catering many times and we have never had this sort of experience thank goodness. We have not used Trip Advisor though. I have looked on that site when we have been going to a hotel we have not been to before but have always found the reports were not accurate. I think some folk like to look for faults. Obviously in this case the reports were correct. Telling you you should have reported it while you were there is not much use when there is no signal which he must know. I sincerely hope you get a substantial refund.