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Old 05-11-2015, 07:26   #17
Morecambe Ex Pat
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Re: Do you feel secure?

I have dealt with most of the big phone companies, on behalf of clients and I have had issues with them all. The biggest problem is getting to speak to someone who actually speaks my language and then getting them to understand the problem I am calling about. The operators are clearly reading from a script and if you deviate from what they are expecting you to say, it really throws them.

Ask them technical questions and when they realise it is not in their script, they will transfer you to someone higher in the food chain.

From the company's point of view, there must be a huge saving in taking your call centre abroad otherwise why else would you deliberately take steps to annoy all of your customers?
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