[Margaret Pilkington]

According to to Observer, the independent bus companies were not involved in any discussions about using the bus station....the charges were not discussed.
How blooming daft is that. Wouldn't you think that a consultation of the users should be part of the business plan?
I know that there was supposed to be a consultation between passengers, but I don't know anyone who was asked their opinion.......I never saw any sort of forms to be filled in by passengers.....and I use the buses quite a bit