[Michael1954]

Thanks for the recommendations. I am going to phone the existing care team tomorrow, asking why the attendance time is constantly being changed without them having the courtesy to let us know. I have also drafted a letter of complaint addressed to the manager. I may have to add to it, depending on what I am told during the phone call. There wouldn't be such a problem if they could give us advance notice of time changes. As it is, mum is left sitting around in her dressing gown, waiting and waiting. She gets stressed, so I get stressed.