[Gremlin]

I got an email asking me to confirm that I was still entitled to 25.% discount for single occupancy.
I filled the form in and sent it off.
Two days later I got a similar email so I filled it in but it wasn’t accepted.
I rang up to find out what’s going on. The lady who took the call said she would put me through to the relevant department and then hung up.

Then I got a letter containing my full Council tax bill minus the 25%.
I’d already received it via email weeks ago and printed it and filed it.
Arse and elbow spring to mind.