[Margaret Pilkington]

Yes, it says that on your ticket when you get the X41.
It is only an improvement for them....they really are not interested in the public....and they certainly are not a public SERVICE.....service implies that they are doing something their customers want.

They messed up....simple as....when they took off the Bury Service and stopped the X41 from starting in Blackburn....they lost a large customer base back then.
People have now made other arrangements.