[Margaret Pilkington]

I took my camera to an independent Camera shop in Harrogate...the chap there told me that companies nearly always charge to look at cameras and frequently when they are giving this message it means that the sensor is damaged and repair is uneconomical.
I claimed for mine on my house insurance(I have accidental damage cover) and when the camera went back to the assessors they confirmed what the chap in Harrogate had said.