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polly · 01-07-2008, 12:16

Does the Choose and Book service ever run smoothly?

Today is the second time I have had occasion to u se and I just find it so frustrating, it was so much easier when they just sent you a date at the nearest hospital.

Last time I tried to us C&B , about 6 months ago all the system were down and when I did get an appolintment for my convenience the consultant canceled it.

Today it took me ages to get the right web site, then I got all confused with passwords etc. so I rang the telephone number. The answerphone advised me that 'all the operators are busy' and gave me details of the web site. With patience I managed to get through to a human, who to her credit was very nice, but she did not have details of which consultant was at which hospital, so I just had to choose a hospital at random.I choose Accy Vic and apparently that hospital has not sent details of their hospital so the Choose and Book service will pass on my details to the hospital and they will write to me!! I really think this could have happened in the first place.

But the question is does this service ever work without problems?

01-07-2008, 12:16	#1
polly Senior Member Join Date: Jan 2008 Posts: 546 Liked: 0 times Rep Power: 718	NHS Choose and Book Does the Choose and Book service ever run smoothly? Today is the second time I have had occasion to u se and I just find it so frustrating, it was so much easier when they just sent you a date at the nearest hospital. Last time I tried to us C&B , about 6 months ago all the system were down and when I did get an appolintment for my convenience the consultant canceled it. Today it took me ages to get the right web site, then I got all confused with passwords etc. so I rang the telephone number. The answerphone advised me that 'all the operators are busy' and gave me details of the web site. With patience I managed to get through to a human, who to her credit was very nice, but she did not have details of which consultant was at which hospital, so I just had to choose a hospital at random.I choose Accy Vic and apparently that hospital has not sent details of their hospital so the Choose and Book service will pass on my details to the hospital and they will write to me!! I really think this could have happened in the first place. But the question is does this service ever work without problems?