Accrington Web - View Single Post

planetsusie · 15-04-2009, 06:34

I went on home visits yesterday. This means going out of surgery to see people who are elderly or disabled and deliver care in their home.
We always call the person the day before to ensure they are in, know Im coming etc... why, roughly when.
Got to a lady's house yesterday. No answer...so... I tootle off to see the rest of my ever growing list of patients.
Later that day the daughter of the woman Im visiting (she is staying with her mum for a couple week, from Kent) rings up complaining to the receptionist, who passed her onto me as she was extremely aggressive and her whole tirade was around her saying I had never bothered to call.
I described the house...even the car in the drive and she still yelled at me that I hadn't ever been there. I even have a log in my satnav.
I tried to just get her onto the the fact that we needed to get her Mum seen, offered to visit next week at set time or as she was going 'shopping' with mum she could bring her in and I would see her straight away.
What is this all about?
She still continued to bawl and accuse me of not bothering to go.
Bit unclear what to make of this or why this response was needed.
It is however, upsetting.

15-04-2009, 06:34	#1
planetsusie Full Member Join Date: Oct 2007 Location: West Yorkshire Posts: 223 Liked: 0 times Rep Power: 0	Home visits I went on home visits yesterday. This means going out of surgery to see people who are elderly or disabled and deliver care in their home. We always call the person the day before to ensure they are in, know Im coming etc... why, roughly when. Got to a lady's house yesterday. No answer...so... I tootle off to see the rest of my ever growing list of patients. Later that day the daughter of the woman Im visiting (she is staying with her mum for a couple week, from Kent) rings up complaining to the receptionist, who passed her onto me as she was extremely aggressive and her whole tirade was around her saying I had never bothered to call. I described the house...even the car in the drive and she still yelled at me that I hadn't ever been there. I even have a log in my satnav. I tried to just get her onto the the fact that we needed to get her Mum seen, offered to visit next week at set time or as she was going 'shopping' with mum she could bring her in and I would see her straight away. What is this all about? She still continued to bawl and accuse me of not bothering to go. Bit unclear what to make of this or why this response was needed. It is however, upsetting.