BT Broadband Contract Renewel

flashy · 10-09-2008, 19:36

I've just had a phone call from BT about my Broadband, my 'contract' is up for renewel shortly and they where offering me a free wireless home hub if i took out another 12 month contract with them, seen as i dont need a wireless hub because i dont have a laptop i said 'no', then the woman on the phone said 'well will you stay with BT for another 12 months anyway' i said 'i dont know' then i hung up

Now when my contract was up for renewel last year they knocked £3 a month off the cost of my broadband...i intend staying with BT for as long as i am on the net, but i was wondering if they will come up with some other kind of offer for me to stay with them instead of the home hub, if they dont then i will still stay with them, i reckon another £3 a month off the price of my broadband would be wonderful

emamum · 10-09-2008, 19:37

does the hub not have a phone?

Bonnyboy · 10-09-2008, 19:42

Ring them up and tell them you are thinking of changing provider, I got a few quid knocked off last year and a free BT Vision box. It kept me happy. I’m going to do the same this year and see what they come up with. Worth a try.

flashy · 10-09-2008, 19:45

emma some have phones some dont

Bonnyboy · 10-09-2008, 19:59

Quote:

Originally Posted by flashytart

emma some have phones some dont

You edited it

It’s a bit like a SKY + box I suppose is the best way to describe it. You can record on it, pause live telly or order films or TV Shows from BT ( they call it On Demand ) which goes on your phone bill. I don’t use the On Demand stuff so it costs me nothing so for me it’s just like a Freeview box that you can record on and pause. You don’t have to subscribe to anything. It’s ok for nowt.

Have a look here BT Vision

emamum · 10-09-2008, 20:48

Quote:

Originally Posted by flashytart

emma some have phones some dont

Thanks, i want sure.

flashy · 10-09-2008, 21:18

Quote:

Originally Posted by Bonnyboy

You edited it

It’s a bit like a SKY + box I suppose is the best way to describe it. You can record on it, pause live telly or order films or TV Shows from BT ( they call it On Demand ) which goes on your phone bill. I don’t use the On Demand stuff so it costs me nothing so for me it’s just like a Freeview box that you can record on and pause. You don’t have to subscribe to anything. It’s ok for nowt.

Have a look here BT Vision

pmsfl, i only edited cos i googled what it was

thats ok if you dont have to pay anything

accyman · 11-09-2008, 00:03

to be honest the home hubs arnt that great and the phones are crap that come with them although you can make free calls via the internet with them as well as use them as a normal phone , not sure how many mins you get free but when they call back if you want some free calls ask them about it

WillowTheWhisp · 11-09-2008, 10:42

We've got an internet phone but it's not a very good line compared to the landline.

derekgas · 28-10-2008, 09:18

I am thread reviving again, we have bt home hub broadband, the phone, as previously stated is rubbish and never been used, the wireless went down about 3 months ago, complained but nothing was done after many phone calls to bt, around 3 weeks ago, the broadband went off altogether after bt had reconnected the phone (which was disconnected because her indoors was changing to another provider and then changed her mind

), it took 14 phone calls last night to get the replacement hub ordered, but prior this had been passed from one department to another, they even had me taking the box apart on the wall! The customer service is worse than useless, when I spoke to a reasonable person, she re-ordered the home hub straight away, it took about 30 seconds, unlike all the others who took about 5 minutes each to do absolutely zilch!