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Old 10-12-2020, 12:17   #1
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Exile on Spencer St's Avatar
 

help

Don't know if anyone can help on here. I've sent various messages to the Administrator but not had any replies. But the problem I have may be the reason why.

When I joined the Accyweb in 2009 I was in work and didn't have a computer at home so (naughty, naughty) used my work email address.
With that original set up address I was able to access the site when I picked up an old laptop for home use, and also carried it on when I got an iPad.

Recently, the iPad crashed (on the first day of this last lockdown ) but, when I finally got it back, I'd lost my connection to the Accyweb.
This old laptop I'm using now is getting more and more unstable, I suspect it will just collapse one day soon, so I prefer to use the iPad day to day.

The problem is this: I can't change my password because when I put in my current email address, it says it cannot be recognised. That's because the Accyweb is still recognising my previous work email which, since I retired, is now no longer functioning.

As I say, I've contacted the Administrator, explaining as best I can, but if he/she tries to contact me on my 'registered' (work) email, there'll be no reply because (like me at work) it's history.

Does anyone have any suggestions, other than I rejoin the Accyweb with a totally different user name and password? I suppose that might placate anyone I've upset over the past eleven years, but equally, it would be a shame to have to start again with the 'friends' on here.
Any suggestions gratefully received.
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Old 10-12-2020, 14:35   #2
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Re: help

I think rejoining might be your best option.....and you can always use your username with a number after it....just so that we know it is you.
The administrator would be the best option, and you could add into your message your current e-mail address so that he knows it would be best to contact you in that way.

Other than that I am stumped.
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Old 10-12-2020, 14:36   #3
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Re: help

Can you change your Accy Web email address on here?
I can see the option to but haven`t tried it.
Quick Links (Top right on my screen), edit your details, edit email and password.
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Old 10-12-2020, 20:39   #4
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Re: help

Thanks for the suggestion about adding a number, Margaret. I did give my home email to the Administrator.

GPick24, you can change your password, but you need to put in your 'registered' email address. That's my problem - it's my former work email, which is now gone.

Heh, ho. just one more thing I'll have to cope with under the Brave New Normal.
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Old 11-12-2020, 06:54   #5
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Re: help

I`ve just changed my email address & password without accessing my original email account. You do need your password now but seen as you have access to accy web I guess it must be saved on the laptop you are using so should fill in automatically.
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Old 12-12-2020, 21:17   #6
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Re: help

Yes, I was hoping that would be the case, gpick, but, although it must be saved because I can get on here, when I go to 'edit password' it doesn't automatically fill in the password. Nothing comes up to offer that.
It's even more frustrating because, on some occasions when I log on, as soon as I put in my user name it fills in the password with a load of dots, but it's o fast I can't even count the number of dots.
The intractability of technology up against the inadequacies of human memory.
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Old 13-12-2020, 09:40   #7
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Re: help

Which browser are you using, saved passwords can be retrieved.

https://www.google.com/amp/s/amp.usa...om/amp/9259431


Sent from my iPhone using Tapatalk
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Old 13-12-2020, 17:02   #8
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Re: help

I’ve (hopefully) reported your first post in the hope it gets the attention of admin.


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Old 14-12-2020, 21:18   #9
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Re: help

Quote:
Originally Posted by gpick24 View Post
Which browser are you using, saved passwords can be retrieved.

https://www.google.com/amp/s/amp.usa...om/amp/9259431


Sent from my iPhone using Tapatalk
Thanks, gpick.
Unfortunately for me, it's Internet Explorer.
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Old 14-12-2020, 21:24   #10
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Re: help

I did not realise that was still going.
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Old 19-12-2020, 13:08   #11
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Re: help

Quote:
Originally Posted by Exile on Spencer St View Post
Don't know if anyone can help on here. I've sent various messages to the Administrator but not had any replies. But the problem I have may be the reason why.....
I've just sent you a PM about this so we can get you sorted out.
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Old 20-12-2020, 10:28   #12
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Re: help

Internet explorer saves your password - horrible browser.

From the Internet Explorer app, select Tools (the gear icon) . Open Internet Options, and then navigate to the Content tab. Look for the AutoComplete section and select Settings. In the new box that appears choose Manage Passwords.
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Old 25-12-2020, 13:15   #13
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Re: help

Thanks to all, but especially, Neil, for sorting things out for me.
A nice Xmess present for me.
Best wishes to all on the Accyweb.
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Old 25-12-2020, 14:04   #14
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Re: help

glad you got it sorted.
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A time where governments can do anything they want, but where citizens may act only by permission - Ayn Rand

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Old 26-12-2020, 19:22   #15
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Re: help

It's called Microsoft Edge now Margaret.
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