Accrington Web
   

Home Gallery Arcade Blogs Members List Today's Posts
Go Back   Accrington Web > AccyWeb > Questions and Answers
Donate! Join Today

Questions and Answers Feel free to ask any questions about Accrington and the surrounding area and hopefully one of our members can help you out.


Welcome to Accrington Web!

We are a discussion forum dedicated to the towns of Accrington, Oswaldtwistle and the surrounding areas, sometimes referred to as Hyndburn! We are a friendly bunch please feel free to browse or read on for more info.
You are currently viewing our site as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, photos, play in the community arcade and use our blog section. Registration is fast, simple and absolutely free, so please, join our community today!



Reply
 
LinkBack Thread Tools
Old 30-09-2009, 13:42   #1
Junior Member
 

Talking Excellent Customer Service

What has been your best experience of customer service?

Mine was today and I'm still smiling from it.

During my battle to give up smoking, my sister, also a smoker recommended the e-cig, saying "it was just like the real thing" after she had tried her father in laws.
So off I went searching the net and after plenty of research and review reading, I decided to buy a starter kit from Intelli Cig aka CN Creative. I eagerly awaited its arrival and after a few days waiting, decided to check where my order was, using the track and trace system, I entered my tracking number on Royal Mail's website, hereafter referred to as Royal Fail.
Their website stated the item had been delivered. not to me I thought, I hadn't received it So I rang Royal Fail and their poxy automated system cut me off before I got chance to speak to anyone, I'll email them I thought, all I was trying to find out was who had signed for the item, as it wasn't showing the signature online and more importantly, where had they delivered it to.
I also emailed Intelli Cig to inform them of the situation, in the hope that they would have a better chance of finding out what Royal Fail had done with my order. Well Intelli Cigs response was quick and to cut a long story short, emailed me back saying "not to worry, I can resend your order or you can come and collect" As they are a local firm and not trusting Royal Fail to deliver a second time I opted to collect, which I did this afternoon.
I was just gobsmacked though as I half expected an email back from Intelli Cig saying, "Sorry, we posted it, Royal Fails system states it was delivered so sort it with them type of thing. Excellent customer service on Intelli Cigs behalf I think.
I am still waiting for a response from Royal Fail, will probably have to wait 15days. Thankfully its out of my hands now.
Est1978 is offline   Reply With Quote
Accrington Web
Reply

Thread Tools



Other sites of interest.. More town sites..




All times are GMT. The time now is 08:41.


2003-2013 AccringtonWeb.com


Page generated in 0.14761 seconds with 11 queries

Search Engine Friendly URLs by vBSEO 3.6.1