Refund or not? - Page 3

accyman · 29-04-2009, 13:37

if your going to send amy letters to the shop send them recorded delivery so he vant say he didnt receive them

Speedy · 29-04-2009, 13:47

Letter is finished just needs sending, i hadnt thought of recorded delivery but thats a very good idea.

cashman · 29-04-2009, 13:50

Quote:

Originally Posted by Speedy

Letter is finished just needs sending, i hadnt thought of recorded delivery but thats a very good idea.

Good Luck.

Neil · 29-04-2009, 14:59

I would suggest you take someone else with you as well. If he gets a little excited you will have a witness.

accyman · 29-04-2009, 17:34

Quote:

Originally Posted by Neil

I would suggest you take someone else with you as well. If he gets a little excited you will have a witness.

yeah a few dozen angry villagers and some torches

or accringtons equivalent

2 fat chicks and a broken bottle

Speedy · 29-04-2009, 17:36

LMAO, that would be a funny sight.....and would probably get me a refund lol.

Anyone know if i have to accept a repair/replacement or can i insist on a refund?

lindsay ormerod · 29-04-2009, 17:59

If it's faulty and you have proof of purchase you can insist on a refund.

derekgas · 29-04-2009, 20:45

There was quite a bit of faffing about here, giving plenty of opportunity for the shop owner to put things right, in my opinion, as soon as there was the possibility of a legal issue/fraudulent supply, that should have been the end of conversation etc with the shop owner, police, microsoft, and tranding standards should have been informed, this is the reason there are so many rogue traders around, apathy, and the people who get a refund etc, are in the 'Im alright Jack' category, make these traders face up to thier responsibilities, whether you get a refund or not!

yerself · 29-04-2009, 21:16

Quote:

Originally Posted by accyman

if your going to send amy letters to the shop

Who's amy? Why would he send letters for her to a computer shop?

Speedy · 29-04-2009, 21:47

Quote:

Originally Posted by derekgas

There was quite a bit of faffing about here, giving plenty of opportunity for the shop owner to put things right, in my opinion, as soon as there was the possibility of a legal issue/fraudulent supply, that should have been the end of conversation etc with the shop owner, police, microsoft, and tranding standards should have been informed, this is the reason there are so many rogue traders around, apathy, and the people who get a refund etc, are in the 'Im alright Jack' category, make these traders face up to thier responsibilities, whether you get a refund or not!

Well i have been waiting for the replacement battery for 6weeks, heard soooooo many excuses as to why thats not arrived yet.

It started with "I couldnt get one from this country so its coming from china"

Then it changed to "It came in on my day off and one of my staff sold it to another customer" (what a coincidence, someone has the same laptop as me and chooses that day to go and buy one from the same shop.....I smell BS).

Then it changed again to "the warehouse in china has sold out and im waiting for them to get a delivery, be a couple of days".

To be honest i have had enough of messing around waiting for him to sort things out, anything i can do now to make his life hard work i will.

Im also going to refuse a replacement/repair on the grounds that i dont trust him or his workmanship.

Oh and he obviously knew about the battery fault as when i asked to look at the laptop the first thing he did was plug it in. (which TBH i should have been suspicious about but i didnt think anything of it).

Gonna go and hand deliver that letter tommorrow (will also send one by recorded delivery just as proof he recieved it).

Anyone know a local contact number for trading standards or even better do they have an office or similar round here?

yerself · 29-04-2009, 22:07

Lancashire County Council Trading Standards

Speedy · 30-04-2009, 12:00

Forgot to mention one of his other excuses for refusing the refund.

"how do i know you havent downloaded something that messed up windows".

Yes mate because i found a virus that has somehow convinced my copy of vista that its not genuine. I honestly dont think the guy knows anything about computers.

accyman · 30-04-2009, 12:26

just to be clear as it may have got lost amongst the pages of this thread which shop was it again that sold you a faulty laptop with a pirated vista operating system on it?

pipinfort · 30-04-2009, 12:53

I`ll be avoiding it at all costs................

Speedy · 30-04-2009, 15:15

Well the drama continues.

Went in today to hand deliver the letter, took two copies with me, handed him one which he read in front of me. I then asked him to sign the other copy as proof he had recieved it.

He gave me back both copies and said "take them somewhere else i dont want them here".

I explained to him that if he was unwilling to accept or reply to this letter that i would have to take further action.

He then became aggrevated and said "You wanna get cocky with me, ill show you what cocky is. I dont want to see or hear from you again now leave my shop"

I explained to him that everything in that letter was legal and that him refusing to accept the letter will probably make things more difficult for him should the case have to go to court. His face was a picture when court was mentioned and he continued to rant and rave at me which no matter how hard i tried not to made me smile

.

To be fair his employee (who has always seemed quite a nice genuine guy) asked me what the problem was only to be told by his boss "shut up, dont talk to him"

To be honest i was half expecting this sort of response from him, after i left his shop i went up to the CAB, gonna go back and see them again in morning to find out what the next step is.

Normally someone shouting at me would get shouted at back, but i just remembered what cashy said -dont get mad, get even- everything he said just made the thought of taking him to court more and more appealing

.