Refund or not?

[AccyLass]

Good luck with it all... hope they get what they deserve

[Speedy]

Originally Posted by AccyLass28

Good luck with it all... hope they get what they deserve

I cant do that, would ruin the court case.

But fingers crossed will get sorted out.

[accyman]

good luck man , common sense is to keep customers happy , i know some buisnesses suffer customers who moan at teh slightest thing and desrve to be told to stuff off but a faulty item form day one and teh software issue is bang out of order and shodl have been sorted out with as little fuss as possible

word of mouth can be just as bad for a buisness as it can be good

you can have 100 happy customers but how they treat the unhappy one shows a buisnesses true colours

[Neil]

Well a Google search for "Kings Computers Accrington" shows this thread up as second from the top

Nothing like good advertising for your business

So this is what have we learnt from this thread so far.

Kings Computers do not adhere to the Sale of Goods Act and are quite threatening to customers who expect to receive their legal rights.

They also sell PC's with illegal pirate copies of Microsoft Windows XP on them

[Speedy]

Originally Posted by Neil

Well a Google search for "Kings Computers Accrington" shows this thread up as second from the top

Nothing like good advertising for your business

So this is what have we learnt from this thread so far.

Kings Computers do not adhere to the Sale of Goods Act and are quite threatening to customers who expect to receive their legal rights.

They also sell PC's with illegal pirate copies of Microsoft Windows XP on them

All of the above is correct, except it was Vista not XP.

The funny thing is i cost him a customer today as there were two lads in the shop (one had a wad of cash in his hand and was looking at a PC), as soon as the guy started having a go at me the lads walked out.

He picked the wrong person to sell dodgy stuff to, i have to wonder though how many other people have recieved this sort of customer service from him, im very stubborn and impossible to intimidate, but there are people who would probably back down to that kind of bullying.....luckily im not one of them.

[accyman]

it was vista despite a valid key for xp been on the bottom of th laptop if i remember correctly

the most outstanding issue to me is that fact that it was sold faulty and nothing was done to rectify the fault apart from excuses and threats

[Speedy]

Originally Posted by accyman

it was vista despite a valid key for xp been on the bottom of th laptop if i remember correctly

the most outstanding issue to me is that fact that it was sold faulty and nothing was done to rectify the fault apart from excuses and threats

Yup thats correct.

At first i wasnt too bothered about having to wait for the battery but 6 weeks is a long time.....I could have designed and built my own quicker.

Doubt ill ever see that battery, but id rather just have rid of this laptop and go to a reputable shop and get a different one.

[Speedy]

Spoke to consumer direct again just now, explained what happened with the letter.

Been advised to send a copy by recorded delivery and give him a deadline of 7days to respond in writing, if he fails to respond (which judging from his past responses is highly likely) then i have to ring them back again.

So for the next 7days there probably wont be much progress to report although i will pop into his shop now and again just to remind him that im not gonna go away :-).

Is it wrong that im looking forward to seeing him suffer?

[AccyLass]

Originally Posted by Speedy

Spoke to consumer direct again just now, explained what happened with the letter.

Been advised to send a copy by recorded delivery and give him a deadline of 7days to respond in writing, if he fails to respond (which judging from his past responses is highly likely) then i have to ring them back again.

So for the next 7days there probably wont be much progress to report although i will pop into his shop now and again just to remind him that im not gonna go away :-).

Is it wrong that im looking forward to seeing him suffer?

Not at all

[lancsdave]

Originally Posted by Speedy

Spoke to consumer direct again just now, explained what happened with the letter.

Been advised to send a copy by recorded delivery and give him a deadline of 7days to respond in writing, if he fails to respond (which judging from his past responses is highly likely) then i have to ring them back again.

So for the next 7days there probably wont be much progress to report although i will pop into his shop now and again just to remind him that im not gonna go away :-).

Is it wrong that im looking forward to seeing him suffer?

If you are giving him 7 days to respond then let him have the 7 days. If you keep going in the shop during those 7 days he could quite easily turn things round and accuse you of harrassment.

Do you not know anybody who could pretend to be a reporter

[emzy]

Originally Posted by lancsdave

If you are giving him 7 days to respond then let him have the 7 days. If you keep going in the shop during those 7 days he could quite easily turn things round and accuse you of harrassment.

Do you not know anybody who could pretend to be a reporter

Never mind pretending to be a reporter, I woul have contacted the local papers by now

[AccyLass]

How have ya got on with this since then?

[Restless]

kings computers? Hehe they are at top of my street. I certainly wouldn't buy a hard drive from them after seeing how he handles them.....

[Boeing Guy]

Well I hope you have reported him to Microsoft, just in ase you nee it the web site you need is: How to Tell

keep us informed how you go on

[Boeing Guy]

Just googled it and its top now, hehehe