Sky problems? - Page 3

entwisi · 27-06-2008, 10:29

about 2 or 3 minutes is all Neil, it just seems like an age....

jaysay · 27-06-2008, 11:57

Quote:

Originally Posted by Tin Monkey

Good advice entwisi. I have a Pace v3 Sky+ box and it's been faultless for the last 3 years. I can't even remember having to reset it. If only the HD boxes were as reliable

I've had an HD box for 18 months and I've hadvery few problems with it TM, just once actually, it kept coming up failed recording, so I just inpluged it and cleaned the viewing card and it was fine

Retlaw · 27-06-2008, 18:08

Quote:

Originally Posted by Neil

A sky box takes a long time to be usable when you plug it back in though.

About two minutes after switching on, whats to hurry for.

Retlaw.

lindsay ormerod · 27-06-2008, 18:21

Well it's still not working, so not the weather to blame.
The on /off button is red all the time, it is still recognising the remote but nothing happens, I have checked that no one has nicked me dish too !

Not sure what make it is, it's a white Skyplus, am just about to phone them and give them what for..... could it have been the lightning yesterday?

***Mr D*** · 27-06-2008, 18:26

When I get this.

I just unplug it from the back and wait 10 seconds and whack it back in, that usually sorts it.

There is a way of resetting you sky box.

(Taken from Another Website)

There's one 'public' fix that Sky will tell you - try switching the box off at the mains, holding down the 'backup' button and turning the power back on (as you continue to hold the backup button down). This is *supposed* to force the Sky box to do a reset and download a software update. However, I've never seen this work with this problem.

The solution I've used is one which will WIPE YOUR SKY BOX - but if you get the box sent off to Sky or get an engineer to visit you'll lose all your programmes anyway, so you've not much choice...

What annoys me is that Sky won't tell you this fix - they'd rather you pay for an engineer to come out who may just try this anyway...

To perform a full reset and format the disk:
1) Switch off the box at the mains
2) Whilst holding down the left and right arrows on the front of the box (either side of the Select switch), power on the box. After a second or two, the Sky 'ring' will light.
3) hit the 'Select' button on the front panel - this will reformat the drive and reset the box. This can take a few minutes and the ring will 'whirl' backwards to show it's working.

entwisi · 27-06-2008, 18:27

I have a spare box you can borrow if you want to pick it up, It has a free to air card in it( you can't use yours as they are paired to the box).

lindsay ormerod · 27-06-2008, 18:31

Thanks Mr D, just tried the first fix and no joy, I am gonna ring them before trying the second option as I have loads of stuff I don't want to lose, and I would imagine it's still under warranty as its only 7 months old.

Tin Monkey · 27-06-2008, 19:16

Quote:

Originally Posted by jaysay

I've had an HD box for 18 months and I've hadvery few problems with it TM, just once actually, it kept coming up failed recording, so I just inpluged it and cleaned the viewing card and it was fine

Glad your box has been ok, but just do a search on Google. You'll see the amount of problems people have been having with the SkyHD boxes.

I'll still be getting one next month when Sky reduce the prices.

lindsay ormerod · 27-06-2008, 20:19

First phone call took 27 mins to get thru, gave me the fix that Mr D mentioned and said to wait 15 mins after it..... no difference, just rang back and the box is goosed, engineer coming on monday, to give them their credit they did offer an engineer for sunday but I have plans so Monday it is.
They did say he maybe able to transfer the saved stuff if he couldn't repair the original box.
Oh, it's an Amstrad.

Neil · 27-06-2008, 20:20

Quote:

Originally Posted by entwisi

I have a spare box you can borrow if you want to pick it up, It has a free to air card in it( you can't use yours as they are paired to the box).

She could use her card in your box but would only get the same as your free to air card. You will not get the so called premium channels if the card is not paried to the box. I can't remember if SKy One is classed as premium, movies and sports are.

lindsay ormerod · 27-06-2008, 20:24

Quote:

Originally Posted by entwisi

I have a spare box you can borrow if you want to pick it up, It has a free to air card in it( you can't use yours as they are paired to the box).

Just seen this Ian, cheers mate!
That's a top gesture, it's ok though as we are out most of the weekend but many thanks anyway !
This is what makes me proud to be part of Accyweb,genuine,nice people who will help each other ! ( goes all warm and mushy inside !)
Thanks guys !