Device Protect Ltd?
 

My Mum received 2 letters from this company (basically consent forms) and both saying that a payment of £150 had been taken and that the consent form needed to be signed in order for them to act on her behalf....


It all seems a bit of a scam to me, my Mum lives in sheltered accommodation so callers need to buzz to gain entry to the building and she would not know what GDPR legislation was if someone called by phone.


My sister who read the letters said they read like gobblydegook, their website is also unclear to exactly what services they offer


https://www.deviceprotect.co.uk/


A quick look at Companies House website shows the company was incorporated in 2018-06-13


In 13 Feb 2019 Registered office address changed from Box 12 Barlavington Petworth GU28 0LG United Kingdom to 14-16 Churchill Way Cardiff CF10 2DX on 13 February 2019


14 Feb 2019 Appointment of Mr Craig Thomas Mcginlay as a director on 1 February 2019


28 Feb 2019 Termination of appointment of Ben Swanson as a director on 28 February 2019


28 Feb 2019 Termination of appointment of Luke Swanson as a director on 28 February 2019


16 Sep 2019 Termination of appointment of Craig Thomas Mcginlay as a director on 16 September 2019


16 Sep 2019 Appointment of Mr Damien Colin Enticott as a director on 16 September 2019


It all seems a bit fishy to me, 4 different directors in 14 months.....


Has anyone had letters or dealings with this company?

Re: Device Protect Ltd?
 

What do her bank statements say? has £1560 been taken?

Re: Device Protect Ltd?
 

Not had any letters or anything like that.
I think my action would be to check that they had not taken any money from a bank account and once this was ascertained I would then be contacting the company to find out what was going on.
This looks like a company that protects other organisations from breaching the Data protection regulation...and it seems unrealistic for your Mum to have any contact with them.

If money has been taken from her account...then how did the company obtain her account details?

It needs to be looked into.

Re: Device Protect Ltd?
 

It looks to me like they are a company that try to stop the annoying cold callers by getting them to remove what data they have on you.
https://www.deviceprotect.co.uk/devices-we-cover
https://gdpr.eu/right-to-be-forgotten/
Is this something she might have signed up for?

Re: Device Protect Ltd?
 

I have a phone that block cold callers and I have seen a large drop in the number of cold callers over the last few months, also BT run Call Protect...this also allows you to block unwanted callers.

Re: Device Protect Ltd?
 

It sounds a good idea in theory (GDPR article 17, right to be forgotten), but getting an Indian call centre to comply with UK data protection rules might be a little tricky.

Re: Device Protect Ltd?
 

IF no money has been taken then its just a scam attempt that can be assigned to the little round file storage unit in the corner.