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| General Chat General chat - common sense in here please. Decent serious discussions to be enjoyed by everyone! |
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Welcome to Accrington Web! We are a discussion forum dedicated to the towns of Accrington, Oswaldtwistle and the surrounding areas, sometimes referred to as Hyndburn! We are a friendly bunch please feel free to browse or read on for more info. You are currently viewing our site as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, photos, play in the community arcade and use our blog section. Registration is fast, simple and absolutely free, so please, join our community today! |
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24-06-2015, 17:08
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#1 |
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Senior Member
 Join Date: Jul 2011
Location: Great Harwood
Posts: 1,143
Liked: 226 times
Rep Power: 91931
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Customer Service
Dontcha just love rude people?
Rant number 2 in a series. This is a copy of an email sent to the Mecca Bingo, Blackpool. Hi This isn't really a complaint, more an observation. In April I went to your club on my birthday, and Clive told me I could have a free meal when he swiped my card. Today, I took my mother to the club on her birthday. When her card was swiped at the front desk, the lady handed back the card with no comment. I mentioned the free meal and was told to come back because she was too busy. She's was a bit dismissive with me. We then went to the next check-in inside. When the man swiped her card I could hear a ringing sound from his screen. He handed back the card with no comment and looked over my shoulder to serve the next person. I looked over his shoulder and could see on his screen that it was telling him a voucher was printing for my mother. I told him, and he looked back at the screen and then gave me the voucher. There was no apology or comment. The point I'm making is if I had not got a voucher on my birthday, I would not have known that my mother should get one too. One person not offering a voucher is bad enough, but two suggests a little indifference. After all, what's the point of having a promotion if it's not being promoted? Regards Michael |
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24-06-2015, 20:35
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#2 |
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Super Moderator
  
Join Date: Apr 2004
Location: On another planet.
Posts: 11,865
Liked: 1217 times
Rep Power: 109601
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Re: Customer Service
That'll teach you.
Next birthday go to the pub and get ratted. Way more fun than bingo. 
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26-06-2015, 13:28
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#4 | |
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Senior Member
Join Date: Jul 2011
Location: Great Harwood
Posts: 1,143
Liked: 226 times
Rep Power: 91931
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Re: Customer Service
Quote:
P.S. No reply received to my email. Has anyone else experienced poor customer service lately? Last edited by Michael1954; 26-06-2015 at 13:33. |
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26-06-2015, 23:51
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#5 | |
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God Member
Join Date: Feb 2008
Posts: 7,359
Liked: 1351 times
Rep Power: 47220
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Re: Customer Service
Quote:
anytime i ring HBC their phone service should be followed up by a call from the samaritans just to make sure your ok
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All comments above are everything to do with here and therefore the resposibility of the Accrington Web website owners admins and mods. ive just started a relationship with a blind woman !Its quite rewarding but quite challenging ! it took me ages to get her husbands voice right |
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