You aint going to believe this.... - Page 2

entwisi · 29-04-2008, 08:55

doesn't seem to affect me, I've got loads of stuff in my planner and its still got space. Are you sure its live yet? I've not seen it do anyting like that on my box (e.g. we usually record Waking the Dead but forgot on Sunday, if it has recorded it that would have been nice but it didn't)

shillelagh · 02-05-2008, 18:41

Its Friday - now the bloke said 5 days and i would receive my MAC code sent to my mobile phone as i said to him why send it in an email when you will be cancelling my account... Guess what? No Mac Code.... should be interesting listening to their excuses....

emamum · 02-05-2008, 18:42

Quote:

Originally Posted by shillelagh

Its Friday - now the bloke said 5 days and i would receive my MAC code sent to my mobile phone as i said to him why send it in an email when you will be cancelling my account... Guess what? No Mac Code.... should be interesting listening to their excuses....

They seem to do alot of this with the mac codes... Bernie was messed about for ages.

BERNADETTE · 02-05-2008, 18:46

Quote:

Originally Posted by shillelagh

Its Friday - now the bloke said 5 days and i would receive my MAC code sent to my mobile phone as i said to him why send it in an email when you will be cancelling my account... Guess what? No Mac Code.... should be interesting listening to their excuses....

Well good luck it took me ages to get mine as you know

entwisi · 02-05-2008, 20:05

ring ofcom

It takes 3 weeks in total but it does work..

BERNADETTE · 02-05-2008, 20:11

Quote:

Originally Posted by entwisi

ring ofcom

It takes 3 weeks in total but it does work..

Really wish I had got in touch with them sooner but their site said they didn't deal with individual cases.

shillelagh · 04-05-2008, 16:50

Have just got an email with my MAC Code - when he asked me whether i wanted the mac code sending by email or by text message i said by text message... Well at least ive got it now and its valid till 3 June so now to decide which one i go with.

Dear AOL Member,

You contacted us recently to request a Migration Authorisation Code (MAC), which would allow you to migrate your broadband service to another Internet Service Provider (ISP).

We can now confirm that your migration code is ......... It will be valid for 30 days and, if you wish to migrate, you will need to use it by 03/06/08. If you do not want to migrate you do not need to do anything with this code and can continue to use AOL Broadband as normal. Please note that if you use this code and you are still within your minimum contractual commitment period, any outstanding amounts due under your AOL Broadband Agreement will be debited from your payment method on or shortly after your first billing date after migration has taken place.

We recommend you file this email in a safe place as you will need to pass this MAC code onto your new ISP. Please note that until migration to your new ISP has been completed, your broadband service will continue to be provided by AOL Broadband, and you'll continue to be charged by us. If you didn't request cancellation of your AOL account when you requested your MAC code and you subsequently migrate your broadband service to another ISP, please ring us back on 0844 499 5555** to cancel down your account completely.

If you'd like any further information on the benefits of AOL Broadband, or to re-order, please don't hesitate to call us on our broadband helpline at 0844 499 5555**.

Alternatively, if you have any further queries about moving your broadband account to your new ISP, you can contact one of our experts online at AOL Keyword: Live Help.

We wish you the very best for the future.

Yours sincerely,

AOL Broadband Team