Quote:
Originally Posted by Guinness
Oh to be so innocent and naive..inefficient state monopolies...I remember when I had an issue with water, gas or electric I could use my BT phone and get in touch with someone without going via 12 options only to reach an Indian with little grasp of English.
I could even go down to the Electric Showroom or Gas Board and see someone in person about my complaint.
I once had a problem with British Gas that took me 3 years to get resolved because I had to deal with the email/telephone complaints system instead of being able to speak face to face
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You've got to be kidding me. You would not be able to do that today if it was still nationalised.
Choose a phone company that doesn't have overseas call centres if that's your gripe. That's the beauty, you have the choice.