[Mick]

yes I can get to photos that was taken but cant get to the operating system

This is a reply I got to an e-mail I sent to the manufacturer's

Good morning Mr Blackledge,

Unfortunately the instruction manual has a slight error and there is no external reset button.

The only way to do a factory reset is in the settings menu.
Thanks,
Kind regards,
Quality Control Giani UK

not a lot of help when I cant get at the system