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Originally Posted by entwisi
if you are being given the run around then write to them, give them 14 days to completely solve the problem and include an invoice for all phone calls to this point (copy your itemised phone bills highlighting the calls to them.) Threaten them with small claims court if they fail to comply.
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I think that is very good advice, but make sure you send the letter by recorded delivery, then they can't deny ever having recieved the letter. If all else fails, get the home addresss of the MD (from companies house website) and send a letter to them.
I had an accident in my car last August ( an articulated lorry ran in the back of me, when I was stopped at traffic lights). My insurance company were as much use as a chocolate fireguard (despite having comprehensive insurance and the other drivers insurance company admitting liablity). My car was an MG ZS, and although it was only 15 months old, they couldn't get some of the new parts needed.I wrote numerous letters and eventually in February I sent a letter to the home of the MD. He got everything settled within a week. Often the top people in companies have no idea just how bad their customer service departments are, and then wonder why they loose customers.