[jambutty]

This fraud was bound to happen sooner or later especially if it was from an off shore call centre.

Bribery, corruption and fraud is a way of life in most third world countries and almost acceptable.

If I ever have to ring my bank – The Royal Bank of Scotland in Blackburn, I speak to a real live person at the bank and I get treated with the utmost courtesy and respect and nothing is too much trouble for them. Customer satisfaction rules in the RBS.

Indeed I recently transferred a few quid from my account in Moneybookers and needed a certain code that would be listed with a test transaction to input into my Moneybookers account for the rest to go through. It’s some strange scheme that MB has to counter money laundering. For $69, I ask you. Does that sound like I’m the Mr Big of the money laundering world? Sheeeesh!

However a nice lady found the required code and read it out to me over the phone and the transfer of money was completed during the next two days. She even rang me back an hour later because she had found another number for the test transaction and thought that if the first one didn’t work then the second one would. Now that’s what I call customer service.

Pity about the steps in the bank though. But they do have a sign that states that if disabled person has a problem entering the bank they should call for help. One of these days those steps are going to be beyond my capabilities and I keep on getting visions of calling for help to have two large male employees coming out to carry me up the few steps. Maybe they should invest in one of those stair lift things because there just isn’t the room to put in a shallow ramp.