[jambutty]

Originally Posted by Cyfr

You'll prob have to send it to the manufacturers.

I was sick on my laptop once upon a time, and the "a" key stopped working after a few days, I took it to PC World (I had insurance with PC World) they said to just send it to Sony under warranty. Sony picked it up by courier and returned it a week later fixed, after I had a bit of debate with them when I refused to install Windows because I said they didn't need to boot the computer up so linux was fine..

You were conned Cyfr.

It is the vendor who is responsible for the quality of the goods sold, not the manufacturer and the vendor should arrange for any repairs to be carried out. If the defect warranted a refund or a replacement you would get it from the vendor and not the manufacturer.

However many vendors try it on because few people know their rights and just accept what the vendor tells them.