[Margaret Pilkington]

Jaysay, over the past few weeks I have been getting messages from Bt to say thet they were closing down their browser service as it had become old and worn out.......so I reluctantly went over to IE8........I think you might have to do this too.
You can still access your Bt homepage, but your browser will become IE.
If you want more info I cam copy and paste the e-mail that they sent me with all details on it....and PM it to you....it does give a link on it to upgrade.
Hope this is a help.