Bloody McAfee
 

I got an Email from McAfee security yesterday, saying they had automatically take £54.99p from my account (I have no direct debit with them) for updating my subscriptions for 12 months, there was also an Email address to contact if for any reason you wanted to cancel your subscriptions withing 60 days. I sent of an Email asking for a refund as I no longer used there product. This morning they replied saying I should ring their help line were I would be able to cancel my agreement a receive my money back, ps the charge for this services is £1.53 per minute. The cheeky robbing barstewards, no doubt when I ring this number I'll be waiting for ages before I get an answer which could cost more than the bloody repayment:mad::mad::mad:

Re: Bloody McAfee
 

If you have no account with them how did they get your bank details to make the debit ?
you need to sort this fast or they will take another payment.

Re: Bloody McAfee
 

i would send n e-mail back saying i am not paying £1-53 a min to cancel a service i had no direct debit for, check wi yer bank, how can they take it if yeh aint got one?:confused: that to me is theft.

Re: Bloody McAfee
 

Can't understand that mick, there is certainly no direct debit for this account, I've checked, the last time I payed was two years ago when there was a special offer on, so I can't remember how I paid then must have been by debit card or credit card with they have kept on file, which I know does happen, but will find out:mad:

Re: Bloody McAfee
 

Why do you need to take it up with McAfee? Just complain to your bank that the money has been taken from your account without authorisation, and they are obliged to credit your account under the direct debit guarantee.

As long as it is an actual DD, and not a recurring credit card payment - the only (easy) way to stop those if the seller won't stop charging the card is to cancel the card.

Re: Bloody McAfee
 

Are you sure this is not spam trying to make you ring them and give them your details.
Can you see the payment has actually gone out of your account?
If it has contact your bank and tell them it was not authorised by you.

Do you use McAfee? If so why when you have to pay and others like Avast that I use are free and I dont have problems?

Re: Bloody McAfee
 

I was defo from McAfee Neil and yes I did use them but now use BullGuard which is cheaper and fine for me

Re: Bloody McAfee
 

Cheaper?? why the hell do ya pay fer one? theres good free alternatives.:confused:

Re: Bloody McAfee
 

I pay for Bullguard too........I have had the free ones....and I didn't find them as effective as Bullguard.
I reckon it is cheaper than having to take your machine in to the shop to have it cleared of viruses, trojan, worms and whatever else...plus the spam filter is excellent.
One subscription covers 3 computers and there is a problem solving service 24/7.......digital vault too

Re: Bloody McAfee
 

you n jaysay must go on some very strange sites?:D i never had to take into shop fer viruses n stuff me free un removes em if i rarely pick any up.

Re: Bloody McAfee
 

Could be this site..
Home | Mail Online
or this..The Conservative Party
(don't click.. you might catch a nasty virus thingy)
:D:D

Re: Bloody McAfee
 

Nope Cashy......I don't visit any strange sites...don't download anything, but sometimes e-mails from friends and family have transmitted viruses........and I got a worm and a trojan in the same way....Or that is what I was told when the machine was fixed.
Since then I have made the conscious choice to pay for my computer to be safeguarded.
If you formulate a program that is good...why give it away free......how is that a good enterprise?

Re: Bloody McAfee
 

They sell it to business users and allow personal users to have the basic version free. By doing this they increase there number of genuine users so it looks good when they advertise it to businesses. That's one of my thoughts on it anyway.

Re: Bloody McAfee
 

Well its obvious you've had one for years:p

Re: Bloody McAfee
 

I bough a computer...it must be 4 years ago now, and it had a trial version of Bullguard on it.......60 days.......I had had Norton.......before that and before that one of the free anti virus programs...can't quite remember which it was now.
Norton was dire......hated it......the free program caused me to lose everything when I got a trojan and viruses galore sent on an e-mail from a family member(they didn't know they had a problem)....it cost something in the region of 90quid to get my computer fixed and it taught me a lesson.

I like bullguard, it runs unobtrusively, doesn't slow down the machine, has an excellent back up service from technicians who don't try to blind you with science and will patiently tell you what to do if you get into trouble......that is a service I am happy to pay for, because I think it is cheaper than the alternative.

Re: Bloody McAfee
 

If anyone uses O2 Broadband then Mcafee is free...

Bargain, £10 a month Broadband free AV.... ;)

Re: Bloody McAfee
 

When I got my Dell computer it was free for twelve months.

But there is a happy ending to this story with a little help from accyman, he phoned me at lunch time and came up with a normal landline phone number, I rang it and cancelled my account with McAfee and received a full refund, cheers accyman your help was much appreciated:mosher:

Re: Bloody McAfee
 

Result John. Glad to hear that you got it sorted.

Re: Bloody McAfee
 

I had problem with McAfee I bought one brand new about a year ago. It only lasted one year before they wanted another £50:00 to carry on the subscription: which is robbery!

Now I downloaded AVG free trial and at least you can see that working as it has pop ups telling you what is going on!

Re: Bloody McAfee
 

have used AVG Free fer about 7 years am more un happy wi it.:) set it n it does a daily scan.

Re: Bloody McAfee
 

maybe the free security systems are better now....but I couldn't go back to one, as I have lost trust and confidence in them.
I save money in lots of other ways...besides,like the advert says 'I'm worth it!'

Re: Bloody McAfee
 

Reason i installed it, was a guy who worked at Blackburn Job Center told me they used it, so reasoned its fine fer me.

Re: Bloody McAfee
 

like BullGuard now Margaret can't fault it

Re: Bloody McAfee
 

I've just been given a laptop to repair by a friend of the family - completely knackered through visiting dubious websites.

(The laptop, not the friend.)

It was being "protected" by McAfee. Not any more... :D

It's worth pointing out that these a/v programs are as good or bad as each other. The reason I ditched it was from prior experience of how much faster the PC will run after it's deleted.

Re: Bloody McAfee
 

Well try Bullguard...it doesn't slow down the machine and is excellent...you can get a 60 day trial free.......and if you do buy, then the subscription protects 3 machines.......for less than Mc Afee.

Re: Bloody McAfee
 

That's exactly why I stopped using Mcafee Studio, it really screwed my laptop up big style, it was a good job I had and extended warranty or it would have cost be a fortune;)

Re: Bloody McAfee
 

Please keep that number handy , Jaysay , if you will please . I use McAfee and may need it some time . :eek::)

Re: Bloody McAfee
 

No probs JCB