help
 

Don't know if anyone can help on here. I've sent various messages to the Administrator but not had any replies. But the problem I have may be the reason why.

When I joined the Accyweb in 2009 I was in work and didn't have a computer at home so (naughty, naughty) used my work email address.
With that original set up address I was able to access the site when I picked up an old laptop for home use, and also carried it on when I got an iPad.

Recently, the iPad crashed (on the first day of this last lockdown :mad:) but, when I finally got it back, I'd lost my connection to the Accyweb.
This old laptop I'm using now is getting more and more unstable, I suspect it will just collapse one day soon, so I prefer to use the iPad day to day.

The problem is this: I can't change my password because when I put in my current email address, it says it cannot be recognised. That's because the Accyweb is still recognising my previous work email which, since I retired, is now no longer functioning.

As I say, I've contacted the Administrator, explaining as best I can, but if he/she tries to contact me on my 'registered' (work) email, there'll be no reply because (like me at work) it's history.

Does anyone have any suggestions, other than I rejoin the Accyweb with a totally different user name and password? I suppose that might placate anyone I've upset over the past eleven years, but equally, it would be a shame to have to start again with the 'friends' on here.
Any suggestions gratefully received.

Re: help
 

I think rejoining might be your best option.....and you can always use your username with a number after it....just so that we know it is you.
The administrator would be the best option, and you could add into your message your current e-mail address so that he knows it would be best to contact you in that way.

Other than that I am stumped.

Re: help
 

Can you change your Accy Web email address on here?
I can see the option to but haven`t tried it.
Quick Links (Top right on my screen), edit your details, edit email and password.

Re: help
 

Thanks for the suggestion about adding a number, Margaret. I did give my home email to the Administrator.

GPick24, you can change your password, but you need to put in your 'registered' email address. That's my problem - it's my former work email, which is now gone.

Heh, ho. just one more thing I'll have to cope with under the Brave New Normal.;)

Re: help
 

I`ve just changed my email address & password without accessing my original email account. You do need your password now but seen as you have access to accy web I guess it must be saved on the laptop you are using so should fill in automatically.

Re: help
 

Yes, I was hoping that would be the case, gpick, but, although it must be saved because I can get on here, when I go to 'edit password' it doesn't automatically fill in the password. Nothing comes up to offer that.
It's even more frustrating because, on some occasions when I log on, as soon as I put in my user name it fills in the password with a load of dots, but it's o fast I can't even count the number of dots.
The intractability of technology up against the inadequacies of human memory.

Re: help
 

Which browser are you using, saved passwords can be retrieved.

https://www.google.com/amp/s/amp.usa...om/amp/9259431


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Re: help
 

I’ve (hopefully) reported your first post in the hope it gets the attention of admin.


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Re: help
 

Thanks, gpick.
Unfortunately for me, it's Internet Explorer.

Re: help
 

I did not realise that was still going.

Re: help
 

I've just sent you a PM about this so we can get you sorted out.

Re: help
 

Internet explorer saves your password - horrible browser.

From the Internet Explorer app, select Tools (the gear icon) . Open Internet Options, and then navigate to the Content tab. Look for the AutoComplete section and select Settings. In the new box that appears choose Manage Passwords.

Re: help
 

Thanks to all, but especially, Neil, for sorting things out for me.
A nice Xmess present for me.
Best wishes to all on the Accyweb.

Re: help
 

glad you got it sorted.

Re: help
 

It's called Microsoft Edge now Margaret.

Re: help
 

Thank you Joaner...I did not know that.
I hope it is better than internet Explorer...it was dire.

Re: help
 

microsoft edge is much better imho. i changed to it from firefox i sacked internet explorer long ago.:)

Re: help
 

Have you tried rejoining with new details and then contacting Administrator who may be able to transfer past history to your new ID?