Is a Complaint in order?
 

Re: Is a Complaint in order?
 

I would complain, you have nothing to lose and maybe some vouchers to gain.

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It didn't say which December 31st though?

Could be 1978.:D

Re: Is a Complaint in order?
 

I am bloody sick of Asda ..... roll on tesco's :(

When I get cheese from Asda I usually get Mild Cheddar cheese. Mature cheddar is awful, and it burns my mouth when I eat it.
3 times in a row I opened my MILD cheddar cheese, only to find out it was MATURE cheddar in the wrong package.:(


My gripe this week is, opened a tins of processed peas. They were Yellow and like bullets!! If I had cooked them for a week they would have still been rock hard!!

Bloody sick of that store now.:(

Re: Is a Complaint in order?
 

I would take it back to asda, with the packaging and the recipt if you still have one? There won't be any problems, they will refund your money or give you a new block of cheese.

Re: Is a Complaint in order?
 

Re: Is a Complaint in order?
 

Re: Is a Complaint in order?
 

Re: Is a Complaint in order?
 

Re: Is a Complaint in order?
 

take it back i would, has it got the asda sticker on it, their own brand? you got the proof there.

Re: Is a Complaint in order?
 

Yellow peas? - sounds more like chick peas.
Did it say 'processed' on the label?

Re: Is a Complaint in order?
 

For mold to have formed so soon it is most likely the cheese wasn't stored properly, before sale, and has sweated at some point. It really depends on whether the taste and texture are affected. If they're not I would eat it, myself, I've had mold form on cheese I've kept a long while and I've just cut it off.

The mold won't harm you, think of blue cheeses, but if you take it back I'm sure Asda will replace it.

Re: Is a Complaint in order?
 

In th'owd days you just cut the mould off and got on with eating it. Hard cheeses are fine for ages even with a bit of natural 'mould'

Re: Is a Complaint in order?
 

Go on take it back and let us know what happends.

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They were processed peas, the same processed peas I get every week from Asda. Yes they had the processed label on.

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Re: Is a Complaint in order?
 

i picked up some marrowfat proccessed ones & when i opened them they were mushy peas:eek:

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I saw that programme - there were several supermarkets featured in it - all using some dubious practices -mainly bad hygiene and not maintaining right temperature in fridges

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Asda are ok for giving refunds on goods your not happy with. I have never had a problem.

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i bought some rice pudding from asda and when we opened the tins the rice pudding had gone off it reeked put me off buying anymore from there.

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I'm fed up with Asda coz they either never have what I want in stock or what I have got the prices have risen. i don't know were all these so called roll backs are.
Definitely not on the goods i buy.

Re: Is a Complaint in order?
 

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when i worked at asda accy many moons ago ( the old one that is ) one of their tricks were tio cut off the mould and re wrap it to sell on so dunno if theey still do it ..

Re: Is a Complaint in order?
 

OMFG :eek::eek::eek:

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Yep we used to do that when I worked at Tesco many moons ago. Not sure they will do it now because I don't think they do their own wrapping like we used to do.

Re: Is a Complaint in order?
 

At least you got a result!! :)

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I dont think twice ,if something is off ,i take it back,,Tesco,s never queery any of their own products,its no quibble,,,

Re: Is a Complaint in order?
 

Re: Is a Complaint in order?
 

It might have been that when you bought the cheese the wrapping might have been punctured.

All blocks of cheese come hermetically sealed. Once you break the seal, as you have to, to eat it, air gets at the cheese.

Sealing it in an air tight container isn’t enough. You have to wrap it tightly in cling film or if using a plastic bag, squeeze all the air out of it if you want it to last a week or two.

The other point is to look at the sell by date BEFORE buying any food. In fact poke your arm to the back of the shelf and grab what’s there rather than the stuff at the front.

Re: Is a Complaint in order?
 

I never touch the block of cheese with my bare hands, even if freshly washed. I find that if you do, you get mould where your fingerprints were.

Re: Is a Complaint in order?
 

ASDA...........we made our last trip there this week........over the past six months standards have certainly gone downhill, recently we have been back and forth with out of date products we have bought, some a couple of days , others a week or so, when we complained nobody really seems to do anything, i have been emailing head office with all my complaints as instore complaining does`nt seem to have any effect, 2 week ago whilst shopping we dumped 6 bags of out of date salad on the customer services desk, this week after i`d returned mozerella cheese that had disintegrated in the bag we ended up dumping 3 tubs of week out of date soft cheese with the customer services and them left my whole trolley with them and we went off to tesco. this really is not good enough, tortilla wraps, various cheeses, naan breads, bread, potatoes, quorn escolopes, salad, houmous.......the list goes on of things we have returned or just thrown away. we were promised from head office that it would be looked into and the store customer service manager would be in contact with us personally, that was 4 weeks ago!!!!! not good enough, we were even thinkin of contacting the observer about this, when we wre instore we spent more time looking at the dates on products that we did shopping!!!
is unbelievable how much of our money we spent per month in asda not just on food items but clothes,dvd`s, cds etc but not anymore, off to tesco we go......roll on tesco accrington i say:D:D

Re: Is a Complaint in order?
 

A complaint is exactly what should be made, not enough people complain, I know for a fact that supermarkets (maybe not all), send food back to the packaging companies to be re-labelled and re-dated when the sell by date is up, particularly with frozen food.

Re: Is a Complaint in order?
 

I shop online and have used both Asda and Tesco for this.
For the past 6 months Tesco have always got my order because by using this price comparison site my order always has worked out to be cheaper at Tesco
mySupermarket - Compare Supermarket Prices – MySupermarket the supermarket comparison site

AND the Tesco delivery service is better - rarely get told 'items not in stock' and better quality too!!!!

Re: Is a Complaint in order?
 

Can't stand Asda at accrington, they never have anything you want and the shelves are always empty. We always use Tesco.

Re: Is a Complaint in order?
 

I’m not a cheerleader for any of the supermarkets but why have you been buying out of date products in the first place. The sell by dates are clear enough on most items. Don’t you look to see BEFORE you put the item in your trolley/basket? I appreciate that in haste it is possible to grab the wrong item once. But twice is downright careless and three times is simply stupid.

Caveat Emptor is a phrase that applies to goods from a supermarket/shop as well as when buying a house or a second hand car.

Re: Is a Complaint in order?
 

Now that’s an interesting accusation.

Hopefully you will have evidence to back up your claim.

You point out that not enough people complain and you are right in that, they don’t.

But if you have evidence to back up your claim, why haven’t you been in touch with Trading Standards or Health and Safety.

Re: Is a Complaint in order?
 

i just did my shopping on my supermarket.com and i have saved more than a tenner with asda.
I have never had any problems with asda at all, never used tesco

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I have more and more problems with Asda every week!!

Roll on tesco's

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I have never had any problems with Asda but then again I always check the dates as I buy.

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What you buy will influence which store is cheaper - your shopping basket and mine must be very different

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I check the dates everywhere i go, its just something you need to do even in the best shops

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When I lived in Blackburn I would make a point of going to the 3 days market once a week to a particular bread stall, mainly because they had first rate muffins. But I noticed something when one of the servers that I knew personally wasn’t working there anymore. I started to get the muffins that weren’t fresh that day. They were still edible but they weren’t fresh.

Regular customers or those known to the ladies serving got fresh muffins. Others got yesterday’s left overs until there were none left. It was the same with bread. The shelves behind had two piles of muffins and two piles of bread, sliced and unsliced.

It is the same story with the two bread shops here in Darwen. Once in a while I like to buy a small white unsliced so that I can slice it myself for some decent toast or to accompany a bowl of soup. But I always seemed to get a loaf that was not fresh. Now when I buy a loaf there I point to the stack of bread that I want with the words, “one of those FRESH loaves please.” You won’t believe the looks that I get.

Re: Is a Complaint in order?
 

Hi, just want to say , Most item are produced [ for supermarkets ] and not by them. They may also state [ packaged for ] ...Every supermarkets has a large amount of returns , or coming up to sell by dates. Cheese , if it goes mouldy is is just still taking a little longer to mature.You could have cut it off it would be fine.

Re: Is a Complaint in order?
 

[quote=jambutty;494993] Don’t you look to see BEFORE you put the item in your trolley/basket? I appreciate that in haste it is possible to grab the wrong item once. But twice is downright careless and three times is simply stupid.

the point is you`re excellence...........they SHOULD`NT be on the shelves in the first place:D

Re: Is a Complaint in order?
 

[quote=pipinfort;495252]I agree the out of date items shouldn’t be on the shelves but the reality is that sometimes they are. So it is up to the customer to check.

Re: Is a Complaint in order?
 

Iwould complain as well it should last longer than that.

Re: Is a Complaint in order?
 

I have just tried several times to get in touch with Iceland to make a complaint and have been informed thar the website has security issues!! My question is how can I voice my issues if there website will not let me? For the sake of knowing that it is logged somewhere I was trying to report a box of wine that is leaking. Hence the fact I won't be able to take the product back tomorrow!!