Peel House Email Addy...........
 

Does anyone know the email address for this `wonderful` establishment..............? i feel a letter of complaint coming on.......:mad:

Re: Peel House Email Addy...........
 

ooh dear, whats happened?

my card thingy only has phone and fax numbers on it.

Re: Peel House Email Addy...........
 

dont bother

it will take up to 2 weeks for it to reach any doctor there or upto a year to reach your own actuall doctor

its a bit like their appointment system in the way it appears to be modern but dosnt work at all

Re: Peel House Email Addy...........
 

Basically to cut a long story short my mother in law contacted them last tues to book a blood test tomorrow - she needs it doing tomorrow as she has to take oral chemotherapy tablets on tuesday. Its paramount that her bloods are checked before she can start. the lovely receptionists down there told her absolutley no way could she have a blood test & she would have to drive to Burnley hospital - it was explained that she often does not feel like driving & is classed as terminally ill as there is no cure for the cancer she has but still the answer is no my wife is fuming & on the verge of going down there tomorrow to give the little hitlers on reception a piece of her mind.......:dflam: that place is an absolute joke so right now i`m calming myself and gonna start composing a `nice` email.

Re: Peel House Email Addy...........
 

is there not a blood clinic on a weds afternoon? Its the same time as antenatal clinic and i dont think all those old ladies are pregnant lol

just re read it and seen she needs it before tuesday... thats stupid!

Re: Peel House Email Addy...........
 

Can't help with the email address but you go get them pip, they deserve to be told and I hope that you can get what you need sorting very quickly

Re: Peel House Email Addy...........
 

One of the jobs I would most hate to do is be a doctor's receptionist.

Is it the receptionists' fault or are they just following instructions from the doctors? :confused:

Re: Peel House Email Addy...........
 

Maybe but they must be done tomorrow to enable her to start her next course of chemotherapy............:mad:

Re: Peel House Email Addy...........
 

The email address is on their website.

Peel House Medical Practice - Home

Re: Peel House Email Addy...........
 

could she not make an appointment with the nurse for something else then say 'oh while i am here i need my bloods doing?'

Re: Peel House Email Addy...........
 

Its not the first incident along these lines and when the doctors have been told previously they have been mortified..........those people follow NO instructions but their own.............she hasn`t got a cold she has got CANCER.....for gods sake:mad:

Re: Peel House Email Addy...........
 

Thats what i said........

Re: Peel House Email Addy...........
 

In that case, see my post 9 in this thread and get emailing. That's terrible.

Re: Peel House Email Addy...........
 

Thats great thanx, i could`nt find it for some reason.....duh:confused:

Re: Peel House Email Addy...........
 

Best of luck.

People shouldn't have to go through all this on top of having cancer.

Re: Peel House Email Addy...........
 

Thanx all:)

Re: Peel House Email Addy...........
 

half day closing on wednesday and staff training most of friday

this place reminds me of a badly run shop not a doctors

obviously part of ALL the staff training they do dosnt include common sense or how to speak to patients properly

anyone esle feel that what is wrong with them is between them and their doctor and not somthing a receptionist should be privy to so they can make an uneducated guess as to if you need to see a doctor or not

another big failing this practice has is not been able to order prescriptions over the phone so you either have to walk or drive all the way across town to place an order then walk or drive across town to pick it up THREE days later

the place is a damn joke and has only got worse since it moved to tha pals center

Re: Peel House Email Addy...........
 

weds afternoon they are not closed, its antenatal and blood clinic.

I havent had any problems with them other than the receptionist being unable to say the word penis....

Re: Peel House Email Addy...........
 

Don`t get me started.............i completely agree with you and as for the staff training...........they have been doing that for as long as i can remember so surely they must be trained by now............:rolleyes:

Re: Peel House Email Addy...........
 

Try and speak to the Nurse Manager Pipinfort. They don't always know what is going on at reception and sure they will push her in if you explain the circumstances or maybe, at least, she will explain why they can't do it, not just a 'can't'. Her name is on that website that Lilly found for you.

Don't know whether this would be any quicker to obtain results now anyway ..:(

Re: Peel House Email Addy...........
 

Thanx i`ll pass that suggestion on.

Re: Peel House Email Addy...........
 

i think a chimpanzee picks things up after been shown two or three times , perhaps things would runn better if they used chimps instead of gimps:D

Re: Peel House Email Addy...........
 

Lol

Re: Peel House Email Addy...........
 

At my surgery it is the practice manager. I spoke to her about a problem making appointments a few days in advance. She sorted it out, she was not aware of the issue.

Re: Peel House Email Addy...........
 

Yes, but some practice manager's may just back up their staff .. they are just administration. Practice nurses will shove someone in for an appointment if they know it is urgent .. know my daughter would without any messing. Good, that you got sorted anyway.

Re: Peel House Email Addy...........
 

My advice would be to move doctors. They are hopeless, we get folk in with problems on prescriptions and we can't ring them anymore, it's a case of leave a message and we will get back to you ! Try telling that to a sick person who has come to collect something that the Doc has ballsed up, either misprescribed/obsolete or a whole load of other scenarios.
Absolute shambles, wouldn't trust them with anything.:eek:

Re: Peel House Email Addy...........
 

Lindsey is right, i was in the other week, got instructions plus prescription off a doc, not mine by the way, aint seen him since they moved, n told take 1 pill every day fer 1 week, 2 a day fer 2nd week then 3 a day fer 3rd week. now to me thats 42 pills? went in chemist below n received 28. returned upstairs went reception, asked will you please ring the Doc n ask the score? sorry sir hes in surgery, like i didn't know as i'd just come out. left in disgust.:(

Re: Peel House Email Addy...........
 

Or is it all a sinister plot to get us all to the new NHS buildings?:confused::confused:

Re: Peel House Email Addy...........
 

Have been through this with Ian when he was having chemotherapy and it was always done by the district nurse. The arrangements should have been made via the oncologist and he/she should have informed the relevant people. Hope you get things sorted but if it was me I would be ringing either your mother-in-laws consultant or the specialist nurse involved.

Re: Peel House Email Addy...........
 

I'm lucky my doctor doesn't have appointments, but its very rare I need to see him anyway as y condition is monitored by my consultant and now the community matrons and the COPD team. When I lived in Hassy my doctor had an appointment system, if I rang up for an appointment and was told it would be three or four days before there was an opening, I just said okay I'll have an house call, I'm ill now not in four days time, surprising how an opening suddenly appeared:rolleyes:

Re: Peel House Email Addy...........
 

No you are not, open surgery is a stupid idea.

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Well, I have been really stupid today, missed my pneumonia jab appointment, not sure whether I dare ring up yet to book another :o

Re: Peel House Email Addy...........
 

My doctor does a mixture of both and it seems to work well.

Mon and Wed mornings and every weekday evening they have appointments.

Tuesday and Friday mornings is open surgery and you can just turn up and be seen that morning.

Re: Peel House Email Addy...........
 

Well nobody seems to complain Neil