Re: Barclays Greed
 

Other financial firms are pulling back their call centres in India. On Friday, Lloyds TSB told its staff that calls would no longer be directed to India but instead to its 10 call centres in the UK and, perhaps more significantly, directly to its branches. It shut an operation in Newcastle with the loss of some 900 jobs three years ago.



http://money.guardian.co.uk/business...027703,00.html

Re: Barclays Greed
 

you will also find that "a bank" will announce an Indian call centre contract, set it up but only use it for a very small portion of the business.

The actual reason for setting up in India being just that.
To set up in India.
Get a presence on the ground (even if it's via a 3rd party service providor) means that the local Indian financials regulators / politicians and others will be more inclined to allow said "a bank" to operate in India on full-service basis.