I Feel a Bit Guilty. Should I?
 

I went to the M & S superstore in Warrington today. I was returning a top I'd bought for £12 (which didn't fit) and I bought another for £15, a pair of shorts for £10, some underwear for £6, a vest top for £6 and a pair of sandals for £35. The assistant added it all up, on the till, and charged me £40. It wasn't until I got home that I realised I had been undercharged by £20.

Now if it had been the other way, and I'd been overcharged, I'd have been on the phone straight away and back in the store tomorrow. To my shame (well, a bit) I just felt rather pleased and a bit smug.

If I was undercharged in a small corner shop, struggling to survive, I'd go back and tell them they made a mistake. I'm not inclined to do the same with M & S. Am I a hypocrite or just morally corrupt? What would you do?

Re: I Feel a Bit Guilty. Should I?
 

are you sure some of the items weren't discounted or did she miss putting some of them through the till??

Re: I Feel a Bit Guilty. Should I?
 

westender sod the guilt,you got a RESULT.;)

Re: I Feel a Bit Guilty. Should I?
 

If it makes you feel better, ring them up and tell them you think a mistake was made. Ask them what the best method of rectifying it is because you will have to travel 40 miles each way to sort it. They will just say don't bother and you will be cleared of all sins :D

Re: I Feel a Bit Guilty. Should I?
 

Agree with what you say about if it had been a small corner shop , but not a multi-national corporation whos suppliers probably exploit third world sweat shop labor .
Write it off as a further example on declining standards in education, in the good old days a shop assistant would have been able to do the math in her head.

Re: I Feel a Bit Guilty. Should I?
 

:Banane28: well honesty cost nothing but you have to live with it good look to you

Re: I Feel a Bit Guilty. Should I?
 

Inform them and maybe get vouchers for being honest whilst still keeping the £20.. am I living in a dream world? :p

Re: I Feel a Bit Guilty. Should I?
 

Yeh! cyfr you remind me of me when i was young.:)

Re: I Feel a Bit Guilty. Should I?
 

Legally the law is on your side. Retailers can't recoup mistakes after they have made them, though some will try, especially if you paid by card, so keep an eye on your statements.

Enjoy your windfall.:)

Re: I Feel a Bit Guilty. Should I?
 

nice one....worry about it next week....:D although the ring them up thingy from lancs dave is the proper thing to do...

Re: I Feel a Bit Guilty. Should I?
 

Re: I Feel a Bit Guilty. Should I?
 

Give the money to charity ... or some of it. That way the money does more good than it would have in the pockets of M&S and you still get a little treat for yourself :)

Re: I Feel a Bit Guilty. Should I?
 

See you still in Black Westender, so can now suscribe to AccyWeb and become a Green member; a good cause indeed ... we are waiting :D

Re: I Feel a Bit Guilty. Should I?
 

To assuage any guilty feeling you could always go and buy a jar of M & S pickled walnuts.:D




Prostate Cancer Charity: Marks and Spencer joins forces with charity
Tuesday, 06 Mar 2007 09:23
Marks & Spencer has joined forces with The Prostate Cancer Charity to help raise awareness of prostate cancer - a disease that kills one man in the UK every hour.

Throughout March, M&S customers will be able to pick up information about prostate cancer and help raise funds for the Charity by purchasing a blue, Real Man pin badge at over 400 M&S stores across the country in support of Prostate Cancer Awareness Week (19-25 March 2007).

Re: I Feel a Bit Guilty. Should I?
 

make the most of it , im sure they wouldnt run after you if it had been the other way round....;)

Re: I Feel a Bit Guilty. Should I?
 

Do what you believe is right……………….there can be no other answer than that.

Re: I Feel a Bit Guilty. Should I?
 

For you all know that conscience is mortal's chiefest enemy

(I wish I had said that; happy birthday Will.)

Re: I Feel a Bit Guilty. Should I?
 

Me i would ring them up and say are you sure this is right. Because some places if their till is down take the money out of the assistants wages to make up whats wrong. First though check your receipt and see that theyve charged you right.

Re: I Feel a Bit Guilty. Should I?
 

This is something I have allways wondered about , the legality of docking someones wages for mistakes , I know it happens a lot in the food service industry , if a table skips out without paying the bill many times the waiters have to come up with the money , seems totally unfair to me

:mad: :confused: :mad: :confused:

Re: I Feel a Bit Guilty. Should I?
 

yes check your bill as items sometimes have been reduced without marking them down.i have been short changed before in small shops and gone back never have they give me my money back.more chance of a big store giving it back .so you got a result treat yourself and enjoy.swings and roundabouts.what goes round comes round!!

Re: I Feel a Bit Guilty. Should I?
 

when my kids were small I was once given too much change in Marks and said to the assistant "Excuse me I think you have made a mistake" she replied "We are trained not too make mistakes" I pocketed the tenner and felt quite wealthy, a lot of money 35 years ago.
so don't feel guilty they are trained not too make mistakes...........

Re: I Feel a Bit Guilty. Should I?
 

I shouldn't worry about it too much. A big company like M & S that make huge profits every year won't miss twenty quid.

Re: I Feel a Bit Guilty. Should I?
 

Im like you westender if somethings not right it really bothers me, i got an extra bag with my shopping delivery which was someone elses, my conscious got the better of me [couldnt deprive someone of their goods i wouldnt be amused if it was me], so i rang the store & told them about it, to which they replied 'keep it, dont worry about it, the other person will get their bag order, consider it compliments from our mistake, normally people dont tell us usually, thanks for telling us', so got to keep it with my conscious cleared & honesty kept. Same happened again when they replaced a broken item cos it was buy one get one free, they gave me 2 instead of the replacement one, so went to the driver to hand him back the extra one - he just said dont worry u keep it - enjoy:D.

I beleive honesty is the best policy for my own conscious sake & it has its rewards:) They would just say {hopefully for good customer relations** as it was error from the staff not that u had taken it, so beleive they would not ask for it back & thank you for your concern so that their staff takes more care in future or clear up the fact it could of been a reduced offer or something legit so therefore puts your mind at rest:)

Re: I Feel a Bit Guilty. Should I?
 

Re: I Feel a Bit Guilty. Should I?
 

I wouldn't think twice about it, keep it, its their mistake, the assistant wont be in trouble because it hasn't been charged so the till wont be down.

Re: I Feel a Bit Guilty. Should I?
 

why not take your reciept and go to M and S in blackburn and if you have been given to much they will probably let you keep it put it in a charity box

Re: I Feel a Bit Guilty. Should I?
 

The only thing I would feel guilty about is going into M & S in the first place. I don't know which is worse - their overpriced pre-prepared meals or their dreary cheap made clothes. The fact is that this company was on it's way out until a few years ago; it has been saved by by a slick advertising campaign aimed solely at women which has proved remarkably successful.

Well, we all know how gullible the weaker sex is; you can sell 'em any old junk
simply be telling 'em that it is quality. Personally, I think I would rather go down the pound shop.

Re: I Feel a Bit Guilty. Should I?
 

LOL nice honesty test heheheheh i'd of got the shortlist then:banjump: hehehehe, me either Willow im told im way too honest for my own good at times - but i just cant lie cos i give it away too easily plus i feel physically sick - not worth it at all & worst i cant lie to myself. A teenage lad on the bus had more money than sence & when he got off at same stop as us, where he's sat there was money that had dropped out of his pocket - quite a bit of money in fact, but i shouted the lad & handed ALL his money back, & told him he was lucky i spotted it or else he would of lost it for good - after that he was very grateful for that:)

Re: I Feel a Bit Guilty. Should I?
 

Keep the money, take it as a bonus.

I mean anywhere, where for a bit of fruit costs £10.00 can afford to loose £20.00.

Re: I Feel a Bit Guilty. Should I?
 

It wasnt your mistake. So you have nothing to feel guilty. Or you could go back and buy something for 20 pounds and give it them that way they get their 20 pounds back hehe

Re: I Feel a Bit Guilty. Should I?
 

I would go and spend the £20 in M & S - so in theory they are getting it back

Re: I Feel a Bit Guilty. Should I?
 

I found a £2 coin in m & s..and i told the girl, but she said keep it and ask next time if anybody had been back for it ,she said because i went in regular she would give it them back and i could give it her,,, but no one came back...does that make me honest:biggrin8: :biggrin8: :blush8:

Re: I Feel a Bit Guilty. Should I?
 

There is also the possibility that the check out assistant got a huge boll***ing at the end of the day. Many larger stores now have scanners under the till to identify the items which should have been processed through the till by the assistant. This is to stop the process known as 'sweethearting' where a 'customer' colluding with the assistant will seem to be ourchasing goods when in actual fact the assistant is 'under ringing'- charging for a cheap item several times instaed of scanning the actual project.

Re: I Feel a Bit Guilty. Should I?
 

This is not just any boll***ing, this is an M&S boll***ing :)

Sorry couldn't resist :D

Re: I Feel a Bit Guilty. Should I?
 

ROFLMAO.......:)

Re: I Feel a Bit Guilty. Should I?
 

I won't be able to watch the M & S advert now without thinking of Lancsdave comment - brilliant

Re: I Feel a Bit Guilty. Should I?
 

No you should not feel guility, if you do go and buy some more clothes at the Accy branch.....Enjoy

Re: I Feel a Bit Guilty. Should I?
 

It's typical - I couldn't find the receipt last night. Got the one for the stuff I bought in the food hall but not the other one, I'm wondering if the assistant didn't put it in the bag. Anyway, being basically honest, I rang them today. The woman I spoke to couldn't grasp what I was trying to tell her and seemed convinced I had been overcharged. She kept saying, "Bring your receipt in and we can give you a refund".

I got it through to her, at last, and she was completely bewildered. She said she would make a check and ring me back before 3 p.m. She didn't ring!

Re: I Feel a Bit Guilty. Should I?
 

Ah well westender least u left it their boat & your conscious clear, i would leave it now as im sure if there was any discrepancy to discuss im sure they'd of contacted u by now or least by end of the day:D Hey like ive experienced they are not used to someone ringing that they have been undercharged just usually when they have over charged, think u shocked em hehehehehehhe:D

Re: I Feel a Bit Guilty. Should I?
 

I work in M&S i think you should fetch it back.....now!!!

















only joking:D
feel guilty???:eek: what for???

its their fault not yours, i wouldnt let it bother you;)