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Less 12-10-2007 16:22
No Wonder I Seem Insane!
 
My question is, why do receptionists always try their best to stop you making an appointment?
It doesn't matter if it's a few hours or a few days, they are sat in front of a massive data base these days and if rather than fob everyone off with the standard, "all our appointments are booked for the next fortnight, they should be able realise, hey this guy doesn't ring every day perhaps theres something wrong?
:eek:

cashman 12-10-2007 16:29
Re: No Wonder I Seem Insane!
 
if its doctors yer refering too less, its probably down to the "Practice Manager" who in my limited experiance is a complete pillock.;)

BERNADETTE 12-10-2007 16:30
Re: No Wonder I Seem Insane!
 
They do tend to try take over. I would ring up and ask for a home visit, they will then ask if you are able to get to the surgery. You can then ask them if they have magically found an appointment as they told you there were none available. I think everyone has had a run in with a receptionist in their time, they are a damm nuisance.

Less 12-10-2007 16:34
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by cashman (Post 480818)
if its doctors yer refering too less, its probably down to the "Practice Manager" who in my limited experiance is a complete pillock.;)
Yes it's Doctors, if I can get to speak to mine he is really great, but I always have to fight my way through someone that doesn't give a sh*t, (she's only there to answer the 'phone and she trains the rest to be just as difficult.).

:o

lancsdave 12-10-2007 16:35
Re: No Wonder I Seem Insane!
 
I'm concerned you only 'seem' insane. I thought it was confirmed :D

WillowTheWhisp 12-10-2007 16:35
Re: No Wonder I Seem Insane!
 
It's their job Less.



I got a letter from my doctor telling me to make an appointment for a flu jab. So I called I when I went down to collect a prescription. "Why do you want a flu jab?" she says "Because my doctor has told me to have one" says I. "But what's the reason?" she says. "Have you got the letter with you?" she says. "No" says I.

I asked her what the possible reasons may be and she runs through "alphabetically" (starting with D!) - Diabetes "That's the one!" says I. I then pointed out that Busman had also received a letter but he's not diabetic. She hazzards a guess at blood pressure. (erm, doesn't B normally come before D in the alphabet?)

Then I tell her that my daughter has also had a letter but the only thing she has is asthma. "Yes", she says, "That's one of the reasons too."

Funny alphabet this woman has when A comes after D and B.

When I came home I looked at the letter and there was no mention in it of the reason why the doctor wants me to have a flu jab anyway!

cashman 12-10-2007 16:39
Re: No Wonder I Seem Insane!
 
was in peel house a couple of weeks ago queing for about 10 mins,got to the next in line n me bloody mobile rang, (didn,t even know it was in my pocket) you will have to answer that outside sir says the receptionist- fair enough, nips outside for 30/60 secs tells whoever will ring em back. goes back in - cannot regain my FRONT of the queue place, am told by the same receptionist you will have to rejoin the queue sir,:mad: receptionists i would line em up n shoot the bloody lot.:(

slinky 12-10-2007 16:41
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by WillowTheWhisp (Post 480827)
It's their job Less.



I got a letter from my doctor telling me to make an appointment for a flu jab. So I called I when I went down to collect a prescription. "Why do you want a flu jab?" she says "Because my doctor has told me to have one" says I. "But what's the reason?" she says. "Have you got the letter with you?" she says. "No" says I.

I asked her what the possible reasons may be and she runs through "alphabetically" (starting with D!) - Diabetes "That's the one!" says I. I then pointed out that Busman had also received a letter but he's not diabetic. She hazzards a guess at blood pressure. (erm, doesn't B normally come before D in the alphabet?)

Then I tell her that my daughter has also had a letter but the only thing she has is asthma. "Yes", she says, "That's one of the reasons too."

Funny alphabet this woman has when A comes after D and B.

When I came home I looked at the letter and there was no mention in it of the reason why the doctor wants me to have a flu jab anyway!
What the hell has it got to do with her anyway??

I always find when I ring our doctors they ask " and what is the appointment for??" to my reply is " I will talk to the doctor about that, thank you very much" :mad: nosy Wench bag :rolleyes:

Less 12-10-2007 16:42
Re: No Wonder I Seem Insane!
 
The annoying thing about this person is that she will stop talking, then as you put forward your reason she'll say, "you didn't give me chance to finish how can I explain if you keep interrupting?", then when you wait she turns her back and walks away.

Oh dear me how to win friends and influence people!
:mad:

WillowTheWhisp 12-10-2007 16:42
Re: No Wonder I Seem Insane!
 
There's a sign up in Peel House saying the receptionist has to ask you what's wrong and you have to tell her! What happened to privacy?

slinky 12-10-2007 16:45
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by WillowTheWhisp (Post 480831)
There's a sign up in Peel House saying the receptionist has to ask you what's wrong and you have to tell her! What happened to privacy?
exactly, patient confidentiality and all that!! you are not her patient, you are your G,P's patient, so why does she need to know?? Is there anything she could do about what you tell her is wrong? NO cos she is only the receptionist and hasn't been to medical school for the past 9 years!! Blimey, Nosy Gits!!

BERNADETTE 12-10-2007 16:46
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by slinky (Post 480829)
What the hell has it got to do with her anyway??

I always find when I ring our doctors they ask " and what is the appointment for??" to my reply is " I will talk to the doctor about that, thank you very much" :mad: nosy Wench bag :rolleyes:
I have had a few do's with receptionist's being nosey and gave them the very same reply. When Ian came out of hospital last year one of them tried to tell me he shouldn't be taking the tablets he had been prescribed at Blackpool. She got the sharp edge of my tongue I can tell you.:mad:

Less 12-10-2007 16:46
Re: No Wonder I Seem Insane!
 
Just a P.S. I've managed to get an appointment for Monday. Oh, Boy, the Doc' had better turn up!

mez 12-10-2007 16:47
Re: No Wonder I Seem Insane!
 
don't mention receptionists or practice managers to me, please had my share of um this year...............touching wood things arn't going too bad with them at the min.

slinky 12-10-2007 16:47
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by BERNADETTE (Post 480836)
I have had a few do's with receptionist's being nosey and gave them the very same reply. When Ian came out of hospital last year one of them tried to tell me he shouldn't be taking the tablets he had been prescribed at Blackpool. She got the sharp edge of my tongue I can tell you.:mad:
Seems to me they are all getting a bit above their station these receptionist's lol :rolleyes:

WillowTheWhisp 12-10-2007 16:48
Re: No Wonder I Seem Insane!
 
Oh I've had that too - when the heart specialist told me I needed a certain medication and gave me a note to take to the doctor I gave it to the receptionist (as they tell you to) and she said "With your low cholesterol you don't need to go on these." A few weeks later I got a letter from my doctor enclosing a prescription for the very same tablets - he'd had a letter from the specialist.

Less 12-10-2007 16:54
Re: No Wonder I Seem Insane!
 
I have worked in Companies where the receptionist, (they worked the 'phone, passed numbers to departments as needed greeted people pleasantly), but for some reason a Doctors receptionist seems to think she is there to stop business going to the Doctor, any other Company she would be sacked, for the pig ignorant soul that she is!
:)

BERNADETTE 12-10-2007 16:55
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by slinky (Post 480841)
Seems to me they are all getting a bit above their station these receptionist's lol :rolleyes:
Seeing as they were taught about pain management before they came home that is what I thought;)

slinky 12-10-2007 17:01
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by Less (Post 480845)
I have worked in Companies where the receptionist, (they worked the 'phone, passed numbers to departments as needed greeted people pleasantly), but for some reason a Doctors receptionist seems to think she is there to stop business going to the Doctor, any other Company she would be sacked, for the pig ignorant soul that she is!
:)
lets hope if she ever needs to see the doctor, that she comes up against a ignorant busy body like herself :)

shillelagh 12-10-2007 17:06
Re: No Wonder I Seem Insane!
 
Dont get spug on the topic of doctors and receptionists - you will be here for ever and a day!!!

Me - my docs are brilliant. I had a fit and rang the doc had an appointment 1 1/2 hrs later. When my mum was alive her doc used to come out to see her whenever i rang up.

MargaretR 12-10-2007 17:33
Re: No Wonder I Seem Insane!
 
I have no complaints about Myrtle House staff (Drs Dixon & Manuel)
Perhaps its just the Peel House lot

WillowTheWhisp 12-10-2007 17:34
Re: No Wonder I Seem Insane!
 
I went yesterday to see if a doc would come to see Busman because I was really worried about him. He's not one to let a cold stop him working but he could hardly move and was obviously very ill. "Can he come down to the surgery?" She says. No he can't or I wouldn't be asking for a home visit. So then she takes a few notes and says if they decide he needs a visit a doctor will come. IF? And how exactly do they decide from a few scribbled notes made by the receptionist? She didn't even write down some of the things I said. I suppose she thought I was an awkward so and so but I insisted somebody needed to come!

slinky 12-10-2007 17:37
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by [email protected] (Post 480871)
I have no complaints about Myrtle House staff (Drs Dixon & Manuel)
Perhaps its just the Peel House lot
That's my doctor too, but she always asks me what Is the problem?? lmao, some things I like to just talk to the doctor about as if that isn't embarrassing enough, without having to tell the receptionist as well. next time I might just tell the waiting patients too, as they say, a problem halved is a problem shared!! :D Who knows, after telling all these people my problem, I might not even get as far as the doctors room before I'm cleared of my problem :D

MargaretR 12-10-2007 17:53
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by slinky (Post 480874)
That's my doctor too, but she always asks me what Is the problem?? lmao, some things I like to just talk to the doctor about as if that isn't embarrassing enough, without having to tell the receptionist as well. next time I might just tell the waiting patients too, as they say, a problem halved is a problem shared!! :D Who knows, after telling all these people my problem, I might not even get as far as the doctors room before I'm cleared of my problem :D
Strange - I have never been asked. Perhaps it is because I always phone for my appoinments and must sound a bit decrepit/needy :D

Neil 12-10-2007 18:34
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by WillowTheWhisp (Post 480831)
There's a sign up in Peel House saying the receptionist has to ask you what's wrong and you have to tell her! What happened to privacy?
Just say, in a loud voice, that you have had your results back and the Doctor needs to explain how he can treat your leprosy, that should get the waiting room empty pretty quick.

Neil 12-10-2007 18:37
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by shillelagh (Post 480854)
Me - my docs are brilliant. I had a fit and rang the doc had an appointment 1 1/2 hrs later.
The best I managed at Rhyddings Surgery in Ossy was, " I have just had a cancelled appointment, it is in 10 minutes". I said "See you in 5" :D

jambutty 12-10-2007 19:34
Re: No Wonder I Seem Insane!
 
My doctor is a single doctor practice and the two receptionists there are, judging from what I have just read, the best two receptionists in England.

They will do their best to squeeze you in that day if you really need to see the doctor. They are efficient, polite and wait for it, have a sense of humour. My only gripe is having to take the prescription counterfoil in for a repeat prescription rather than being able to ring up and ask for one. But that is a national efficiency thing so it’s not their fault.

It is the same story with the receptionist at my NHS dentist and at the Warfarin clinic at the Darwen Health Centre. Quietly efficient!

A few years ago when a blood clot on the lung was creating havoc I rang up to say that I had to see the doctor and explained the reason why. “Come right away” she said “and I’ll squeeze you in.” She did and within ten minutes of my arrival I was sat facing the doctor. He was even prepared to arrange for an ambulance to collect me from the surgery to take me to hospital.

cashman 12-10-2007 20:45
Re: No Wonder I Seem Insane!
 
might be a good idea to move to darwen jim.:) they sound civilised.

grannyclaret 12-10-2007 22:27
Re: No Wonder I Seem Insane!
 
I,d back our Nurse Practitioner against any body...If you get past her you have realy achieved something ,,,,She must have saved our doctors £££££££££££££s,,in priscriptions

jambutty 12-10-2007 23:00
Re: No Wonder I Seem Insane!
 
Come to think of it my previous doctor when I lived in Blackburn was also a single doctor surgery and 2 of the 3 receptionists were human beings. The other one was a real dragon but would grudgingly back down if you stood your ground. But she would get her own back by arranging queue jumping by other patients. In those pre-technology days the receptionist called for the next patient and if you crossed her she would just forget about you.

Maybe it is just multiple doctor surgeries where dragons inhabit the ‘desk’?

Years back I was with a dentist (a single dentist practice) in Darwen where the receptionist would push her friends ahead of the queue. How do I know? I booked in and a few minutes later a woman booked in and was obviously a friend of the dragon behind the desk. I heard this woman quite clearly say that her appointment was 15 minutes AFTER mine. They chatted for a few minutes and then she was told to go through.

Then when I tackled her about it, to add insult to injury she lied in her teeth about it and tried to hide the appointments book from my view. I complained to the dentist when I went up but a few weeks later he went private so I don’t know what the outcome was of my complaint.

Ianto.W. 13-10-2007 12:25
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by Less (Post 480816)
My question is, why do receptionists always try their best to stop you making an appointment?
It doesn't matter if it's a few hours or a few days, they are sat in front of a massive data base these days and if rather than fob everyone off with the standard, "all our appointments are booked for the next fortnight, they should be able realise, hey this guy doesn't ring every day perhaps theres something wrong?
:eek:
Report them to county hall Preston

Neil 13-10-2007 12:46
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by cashman (Post 480946)
might be a good idea to move to darwen jim.:) they sound civilised.
Wash your mouth out with soap man :mad: :rolleyes: :D

shillelagh 13-10-2007 16:47
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by WillowTheWhisp (Post 480842)
Oh I've had that too - when the heart specialist told me I needed a certain medication and gave me a note to take to the doctor I gave it to the receptionist (as they tell you to) and she said "With your low cholesterol you don't need to go on these." A few weeks later I got a letter from my doctor enclosing a prescription for the very same tablets - he'd had a letter from the specialist.
I get that often enough. Every time the consultant changes my tablets i always end up having to tell my doctor. Best one was this last time that i went. The consultant gave me a new tablet to try. Told me if i had any trouble to contact my doctor. I started them and sent me loopy i was doped up to the eyeballs. Anyway rang docs up and id just missed him he'd left for the day so being me - didnt take them that night. He rang me back on the tuesday and said stop taking them and ring the consultant and by the way why are you on them and when did you start taking them. 12 days after id been to see the consultant i had a fit went into see him he said i've just got a letter from the consultant this morning to tell me hes altered your tablets!

Less 13-10-2007 17:33
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by shillelagh (Post 481157)
The consultant gave me a new tablet to try. Told me if i had any trouble to contact my doctor. I started them and sent me loopy i was doped up to the eyeballs.
Hey lovely? Can I have the name of those tablets? I'd rather feel loopy than what I'm going through at the mo' :p

grego 13-10-2007 18:41
Re: No Wonder I Seem Insane!
 
I cant complain about the receptionists at my docs though I too have in the past threatened to call the doctor out if an appointment cant be found, strangely they usually have one.

BERNADETTE 13-10-2007 18:48
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by grego (Post 481200)
I cant complain about the receptionists at my docs though I too have in the past threatened to call the doctor out if an appointment cant be found, strangely they usually have one.
Find that funny myself as soon as you mention a home visit they magically find the elusive appointment that they didn't have when you made the original request:confused::confused:

shillelagh 15-10-2007 00:46
Re: No Wonder I Seem Insane!
 
Quote:
Originally Posted by Less (Post 481179)
Hey lovely? Can I have the name of those tablets? I'd rather feel loopy than what I'm going through at the mo' :p
Called Frisium Less


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