dare I complain about the oaklea tavern..?
 

the other halfs family had a big family do there last night and whilst it was a good night had by all with decent food and drink etc on the go the only down side to me is the fact that the only way to get to the function room is through the busy pub and up the stairs - which when you have a pram is quite tricky - not the stairs part but trying to push a pram through a busy pub when people wont move for you - and it was the same on the way out to..surely having a side door or another entrance to get to the stairs would have been on the 'to do' list rather than walk through a busy pub twice on a saturday night pushing a pram to get in and out of the building...

sorry to compain but it was the only moan? of the night...nice pub though.

Re: dare I complain about the oaklea tavern..?
 

pity the old side door/enterance has gone,would have solved that.:confused:

Re: dare I complain about the oaklea tavern..?
 

but there is a side door, where the old one was the artists use it when bringing their equipment in, im sure kate or jay would have opened it for you. glad you had a good night tho',apart from the little hic-up.

Re: dare I complain about the oaklea tavern..?
 

The old side door was removed so the the toilets could be extended.

Re: dare I complain about the oaklea tavern..?
 

[quote=glasgow guy;542952which when you have a pram is quite tricky - not the stairs part but trying to push a pram through a busy pub when people wont move for you
sorry to compain but it was the only moan? of the night...nice pub though.[/quote]

Surely this is only a minor hitch? At least you were able to take the little one into the pub and enjoy the company once you got into the room, a little bit of inconvenience is out-weighed by being able to join in rather than stop at home looking after the child or even putting the child in the care of a sitter? That is what parents used to have to do.;)

Re: dare I complain about the oaklea tavern..?
 

yeh mate wasn't bitchin,just commenting,don't see it as a major thing meself.;)

Re: dare I complain about the oaklea tavern..?
 

the other half said it was actually quite intimidating trying to make her way through the pub with a buggy with some folk not moving out the way so to me thats more than a minor hitch - call me sensitive if you want to..
I just see it as quite a boo boo that there is no other entrance available any more - asking customers who may have a baby that are attending any kind of night function upstairs to make their way through the busy pub with a pram is a bit much..
I am sorry to say anything negative about the place as I know its well liked on here...

Re: dare I complain about the oaklea tavern..?
 

Glasgow Guy allow me to call you insensitive, you shouldn't have left her to push her way through on her own you should have gone in front and politely asked people to 'excuse you for a moment', the majority of people still react positively to being shown a little courtesy and it is your responsibility (and polite duty),to guide both your wife and child safely to your desired destination.

:)

Re: dare I complain about the oaklea tavern..?
 

Can you imagine what is like with a wheelchair? There are some really ignorant folk about.

Re: dare I complain about the oaklea tavern..?
 

I agree Margaret, but I still find that most people still react positively to manners even if it's only out of shock from being asked politely in the first place!:D

Re: dare I complain about the oaklea tavern..?
 

my old pram was great for this.. the front wheels were further out than the carry cot and at ankle height so if ppl didnt move they got clipped!

Re: dare I complain about the oaklea tavern..?
 

Life gets tedious don't you think?

Re: dare I complain about the oaklea tavern..?
 

only if ya let it.;):D

Re: dare I complain about the oaklea tavern..?
 

Less, you are right of course......and Ma is very polite, but sometimes it is hard to be heard over the busy hub-bub of a popular establishment......I have now bought a referees whistle...and I am tempted to try it on our next outing.

Re: dare I complain about the oaklea tavern..?
 

Exactly! you have said it yourself, So perhaps the people weren't being ignorant, allowances have to be made for both sides of the situation and with a little patience, the inconvenience of a few moments getting the child and pushchair to it's destination were surely outweighed by the reward of enjoying the company of friends and family?
:D

Re: dare I complain about the oaklea tavern..?
 

I wont allow you to call me insensitive and I feel you are talking out your backside!!
for your information she left 30 seconds ahead of me and got her pram carried down the stairs by someone else as I was left upstairs to collect jackets and various bags etc...she agreed to go on ahead of me but by the time I got downstairs she was still trying to get by the idiots at the bar who thought it was/would be funny to not move/laugh pretend they didnt see her..
these people did not react positively to the courtesy that was shown initially...so you can drop the responsibilty and desired destination nonsense..
at the end of the day the pub should have a side door. it doesnt. poor show.

Re: dare I complain about the oaklea tavern..?
 

Less...again you are so charitable......what pills are you taking? are they expensive?
and can I get some too?:D

Re: dare I complain about the oaklea tavern..?
 

It makes a nice change to hear of a pub that can still get crowded nowadays.

Re: dare I complain about the oaklea tavern..?
 

Oh look, yet another show of insensitivity, what I have said doesn't agree with you so you now have a verbal outburst, grow up man.
We all have to put up with minor inconveniences and that is all this was.

Re: dare I complain about the oaklea tavern..?
 

come on you lot, play fair, it was a family do afterall

Re: dare I complain about the oaklea tavern..?
 

Don't think pubs are designed with children in mind.They don't seam to mix very well-never took mine into one.Though she's made up for it since.

Re: dare I complain about the oaklea tavern..?
 

heres another verbal outburst - you are an arsehole..

I did think that the oaklea tavern supporters club would come out in force and I was correct..
amd the biggest inconveniece was the fact there is no longer a side door

Re: dare I complain about the oaklea tavern..?
 

this was a family get together where quite alot of family had not seen our little yet so this was the perfect time for them to meet..and if pubs are going to offer function rooms it should be easy to access and not through a pub on a saturday night..

Re: dare I complain about the oaklea tavern..?
 

Some may say that makes us a matching pair!

But may I suggest you wipe your's some of it's contents appear to be dripping onto the screen! :D

Now calm down and think about it, the only thing that came close to slightly causing a blot on your evening was getting in and out of the place, does that really mean that because I don't find it as tragic as you seem to that you have to resort to this sort of name calling?;)

Re: dare I complain about the oaklea tavern..?
 

Badly organized I agree.A little more thought needed when booking rooms.

Re: dare I complain about the oaklea tavern..?
 

Don't let that stop you saying what you think.
I would have thought constructive criticism would be welcome.

Re: dare I complain about the oaklea tavern..?
 

How often do you go to parties and you have to go through a pub, club, reception etc to get to the function room? I would say 99% of the time. If people wont move well push the pram into them - if they complain then say well i did ask you to move - most people do.

Re: dare I complain about the oaklea tavern..?
 

bang out of order,n i doubt very much if Less has even been in the oakleigh, its just a differant opinion to yours, so that makes you one.:(

Re: dare I complain about the oaklea tavern..?
 

well if the person who booked the room in the first place took this into consideration there wouldnt have been a problem,cant blame the pub. and as for a perfect time to meet the new little un, i dont think a pub functin room on a saturday night is perfect, obviously some do though !!!

smell the coffee :rolleyes::rolleyes:

Re: dare I complain about the oaklea tavern..?
 

there is a rear emergency door next to the stairs for the function room, if the management had been asked I am sure they would have been happy to let you out that way...if its allowed that is (with it being the emergency exit)

Re: dare I complain about the oaklea tavern..?
 

it doesn't have to. Surely whoever booked the venue should have noticed any possible hitches and then could have informed those with prams to not be with prams

Re: dare I complain about the oaklea tavern..?
 

and if those who have prams are told not to bring them how would they then get to said function with baby..
its still wrong having to walk children through a busy pub on a saturday night..

Re: dare I complain about the oaklea tavern..?
 

Can't agree with you there Maccawozzagod .. think this is definitely an oversight on the architect who acted on behalf of the brewery. Any function room attached to a pub ought to have a separate access in my opinion, particularly if the public bar is difficult to negotiate.

Lots of functions are of the types where people will be loaded with presents to take out ... and hek ! maybe a huge cake ... :D (hmmph that would be fun!). There could be a group including an exiting drummer and his equipment or, yes, somebody wheel-chair bound.

If there is a fire door which the Manager is prepared to open, then I think a lesson could be learned from Glasgow Guy's constructive criticism, and now up to them to mention to any future hirers of this room, that easy access facilities are available.

Re: dare I complain about the oaklea tavern..?
 

As someone who has been to work with a DJ at many different venues, it is quite awkward having to fight through people with large, heavy items as not all venues have side entrances to make it easy so I understand how awkward it must have been getting a pram through somewhere like that (i dont know how id manage anywhere like that with my double pram, just tend to "carry" my 2 into any function we go to) But it cant be helped really if thats how the place is set out but I know that it does sometimes pay to ask if there is any other entrance / exit to make it easier for you as the majority of the time the staff are more than happy to help

Re: dare I complain about the oaklea tavern..?
 

I don't think that this has been asked but here goes.
Glasgow Guy have you spoken to the Manager of the Oaklea Tavern and expressed your concerns?
I'm sure that most managers would want to know if a customer has had a negative experience of their service.
I know that this will not remedy your experience, but it may prove helpful for others in a similar situation in the future.

Re: dare I complain about the oaklea tavern..?
 

i agree with that, and therefore i would not have booked a do,at a place where ya had to do that. its just been 1 of them things that can happen at quite a few venues. get over it.

Re: dare I complain about the oaklea tavern..?
 

Amazing what your clever editing can do Cashy ... :mad:

Sure you are extremely adept at elbowing your way through many of the pubs in Accrington according to your past posts. You have just stated that you would not have booked a do at a place that would not accommodate your special needs, so you do recognise the problem then ? .. lost custom... doh !

If Kate and Accyjay are any sort of decent Managers, they will take this on board and look to addressing this problem with their brewery. It's called Customer Service. Confident they will, with or without this attitude of 'That's the way it is, so what, get over it'

Re: dare I complain about the oaklea tavern..?
 

yer baffling me here:confused: agree with what yer saying no problem,you fail to see what i'm saying i think?it dont matter a jot wether i can make me way through a crowded place, if i was sorting a do out, that involved the prescence of kiddies/babys, there acess n facilities would be on my list- now do ya get it?:confused:

Re: dare I complain about the oaklea tavern..?
 

Oh, yes, I get it Cashy ..so guess your functions would have to be at the local church hall then !

Most family functions include the very young and old and function rooms should recognise this ... so, although good to check if you are arranging a function .. still feel 'tis the Managers' job to note needs and point out their advantages and disadvantages to such guests. Difference between good and bad events management.

Re: dare I complain about the oaklea tavern..?
 

no theres plenty of places without walking through the main bar to enter a function room, you book the church hall its more suitable for ya:tongueout

Re: dare I complain about the oaklea tavern..?
 

Well, bet Kate at the Oaklea is relieved you are not their Marketing Manager ... :rolleyes:

Re: dare I complain about the oaklea tavern..?
 

am i bovvered?:rolleyes: i happen to like the place n pop in occasionally fer a meal, does that mean ive to bullsh***, you might but i say as i see.:rolleyes: was in last friday afternoon actually fer me mates wake.

Re: dare I complain about the oaklea tavern..?
 

Well I like the Oaklea and go there quite often :). If there's problems with access don't go or go somewhere else :)

Re: dare I complain about the oaklea tavern..?
 

was me own a few yrs back n did very well,thank you,was no magic formula just NO Bull****, n it worked just fine fer me,:p

Re: dare I complain about the oaklea tavern..?
 

Could those people who have stated that the architect was at fault, please kindly air thier views directly at him. I'm not sure which cemetry he's buried in though or when he died, but I am pretty sure that he has passed away due to the fact that the building is well over 100 years old.

Not a single person approached either Kate or myself to ask for assistance, or even enquire about an alternative entrance to the room. As Harwood Red has already stated, there is an emergency door at the bottom of the stairs which leads to the function room.

The person that booked the room would have known that their guests would have to walk through the mian bar.

:mad:

Re: dare I complain about the oaklea tavern..?
 

dont let it worry you jay, theres allways one !!!...:D

Re: dare I complain about the oaklea tavern..?
 

Re: dare I complain about the oaklea tavern..?
 

Maybe I should alter the booking form for the room to read......

Re: dare I complain about the oaklea tavern..?
 

Can you also make sure premiership matches aren't being shown live when I attend please :D

Re: dare I complain about the oaklea tavern..?
 

[quote=WillowTheWhisp;543590]People are assuming that Glasgow Guy booked the room. quote]


who :confused::confused::confused:....i cant find anybody that is assuming that

Re: dare I complain about the oaklea tavern..?
 

i was also wondering that.:confused:

Re: dare I complain about the oaklea tavern..?
 

Exactly.

We try our very best to accommodate the needs of all our customers, but if nothing is mentioned about a problem, then we can't do anything about it.

i.e

There is an elderly gentleman that visits the pub almost every Saturday night. He has severe walking difficulties (he can't walk without the assistance of a friend & a stick), & therefore we reserve the nearest table to the tiolets for him.

Re: dare I complain about the oaklea tavern..?
 

Re: dare I complain about the oaklea tavern..?
 

???????

:confused:

Re: dare I complain about the oaklea tavern..?
 

Re: dare I complain about the oaklea tavern..?
 

It's not about prefering to lose bookings. Every person that books the room is shown around it first.

Re: dare I complain about the oaklea tavern..?
 

try reading it properly in the 1st place, then spout !!! :mad:

that is what all the fuss is about, they DIDNT ask and then started a thread dissing the place !!

Re: dare I complain about the oaklea tavern..?
 

Tho shouldnt this complaint have been put to the mangement of the Oaklea whom could of answered the posters concerns directly rather than the ruffled feathered approach on here to gain reaction:confused:

Re: dare I complain about the oaklea tavern..?
 

You read it properly again then - GG didn't start a thread DISSING. There is more positive than negative in the post. Here, read it again:

Only one moan - 3 good points: nice pub, decent food and drink. 3 pros and one con. OK if you think that's dissing.I think it's constructive criticism which can be used to avoid any future problems. Maybe the point could have been brought direct to the management but how many other threads have there ever been on AccyWeb criticising something, anything? Plenty. Also, how many people have been there, grumbled to themselves and done nothing apart from deciding never to go there again - but had they seen this thread and seen a positive response may have decided to give it another go?

No-one has really condemned the Oaklea, just brought up one point which could possibly be got round as has been pointed out. Maybe even a sentence on a booking form to the effect to avoid any future problems. Not difficult but surely preferable to people moaning and grumbling to themselves and going elsewhere instead in future.

Re: dare I complain about the oaklea tavern..?
 

If you really cared about him you would supply a table in the toilets and while your about sorting that out, why Oh why, have a function room upstairs get the builders in and move it to the car park then no-one would have to worry about the stairs!

You could if you are a caring sort of bloke, take a leaf out of ASDA's book have invalid carriages and child friendly bulldozers to stick the kid in start that in motion people will soon move!

I also have a reluctance to pay for my own beer so could you please ensure that on any future day that I may call in I will be exempt from having to suffer this inconvenience?

If you wish for any other helpful hints on how to run your business, (into the ground), please feel free to contact me like most other accwebbers I am just overflowing with bright ideas and ways in which you can adjust things so that I can take my place as the centre of the universe.

Or alternatively I could just call in, find that except for a slight problem with access, I had a really good time which makes up for any such inconvenience caused by something that really isn't beyond the bounds of coping with!

:confused:

Re: dare I complain about the oaklea tavern..?
 

Nice one "Less".

Karma sent.

:rofl38:

Re: dare I complain about the oaklea tavern..?
 

I did ask earlier in the thread whether anyone had addressed their concerns to the management of this establishment....that would have been my first port of call...they are the only people who have the power to do anything about the situation

Re: dare I complain about the oaklea tavern..?
 

Presume that Andrew Hill RIBA is still alive and kicking ! :-

http://www.hyndburnbc.gov.uk/site/cu...11_06_0432.pdf

Don't know why you are so mad AccyJay, GG was only expressing an opinion and to give you an opportunity to reply in a reasonable way.

Unfortunately, your 'troops' are not doing you any favours.

Suppose I'll be banned now. :psad:

Re: dare I complain about the oaklea tavern..?
 

If you look closely at the link the you so kindly provided, I think that you'll notice that "Andrew Hill" didn't design the building.

Why are they my troops?

Re: dare I complain about the oaklea tavern..?
 

Don't know why GG was so mad katex, I was only expressing common sense, an attribute I used to think you had plenty of.
:p

Re: dare I complain about the oaklea tavern..?
 

No, but he was the Architect who drew up plans for the alterations, including the closure of the side door, when the new owners took over.

I am closed on this subject ..

Re: dare I complain about the oaklea tavern..?
 

Well you wound him up a little Less. My mum used to say "Some people would make a Saint swear" .. sometimes applies to your goodself .. :D

Re: dare I complain about the oaklea tavern..?
 

As I have stated earlier, the side door was removed to allow for the extension of the toilets.

Re: dare I complain about the oaklea tavern..?
 

It's all got a little out of proportion this really !
GG could have mentioned his issues on the night, they could have been resolved on the night. He is well within his rights to air his views on here and I know Accyjay is man enough and professional enough to take them on board. It's only got all heated because of others throwing their two pennorth in. I know both the chaps involved and having reread GG's posts I think that it could have been sorted there and then. It's a lovely place and I would recommend it, as has been said, at least you can take your kids along and not get scowled at like some dodgy leper !
Keep up the good work Kate and Jay, and GG please don't be put off going again !:D

Re: dare I complain about the oaklea tavern..?
 

That is a calumny, he wound himself up because I didn't say the things he wanted to hear.

All saints I imagine have been known to swear, I bet Jesus probably did it on a regular basis too, they don't need my help.

Re: dare I complain about the oaklea tavern..?
 

when we arrived we asked if there was another entrance and the girl behind the bar said that the only one was through the door to the right.
and perhaps the information that you now give about a door at the bottom of the stairs could have been told at the beginning - would have solved a few problems.
surely when you book somewhere its not the customers place to have ask but the owners place to tell.
having never been before we didnt know any different to challenge wat the bar girl told us.

Re: dare I complain about the oaklea tavern..?
 

that about sums it up for me...100% unprofessionalism from someone who runs a pub. says it all really..you can scoff about this if you want to but word of mouth is a powerful thing...
I wont lose money.

Re: dare I complain about the oaklea tavern..?
 

no you wound me up by spouting crap about something which you didnt know the full story on...

its amazing how the oaklea tavern supporters club has come out in force...hence the title of this thread..

Re: dare I complain about the oaklea tavern..?
 

I wouldn't have expected this attitude from the manager of the Oaklea. Fair enough, he can't do much about the architecture of the building now but someone has pointed out one small niggle in an otherwise enjoyable evening.

I wouldn't have expected him to take the hump like that and come back with sarcastic remarks. If he'd just acknowledged Glasgow Guy's comments from the start that probably would have been the end of the matter. If it was me I would still have gone in the Oaklea again if the manager hadn't been so prickly about it. I wouldn't now if he'd spoken to me like that.

Re: dare I complain about the oaklea tavern..?
 

perhaps given the fact that he thinks funny to him and that fact it looks like he's not bothered I will rename his pub the 'jokelea tavern' - very apt given his attitude.

Re: dare I complain about the oaklea tavern..?
 

There you go again, using big four letter words you only just have the grasp of.

If I drew my conclusions from only being given half the story who is to blame? Me? Or the person that started the thread and left too many gaps?

I may as well tell you it has been years from the last time I went in that pub, I was answering the facts as scribbled before me.

However if you promise you will never go in there again I might start using the pub because then I won't by chance meet you elsewhere.

Have you noticed during the whole of this thread there is only one of us that has needed to call the other an 'arsehole, claimed the other only 'talks through their arse', and that's you!

Your threads title is:-

Re: dare I complain about the oaklea tavern..?
 

to be honest I got fed up reading your post after 'there you go again'...
you are quite boring after a while...



http://i29.tinypic.com/oa6j5j.jpg



and for your information -I dont drink.
and the reason behind my title was pretty simple as I knew the jokelea supporters would come out and have a pop at me for daring to say anything negative about accringtons fabby pub! - and I was correct...

Re: dare I complain about the oaklea tavern..?
 

I was working the bar upstairs as you may or may no have realised i am related through the Neary side of the family, so it was my family do as well :)....all it took was to ask me and i would have opened the back door for you, you where informed incorrectly but on this basis you slag the pub off? its not really that serious of a problem like its said a minor inconvenience of what was a good night

Re: dare I complain about the oaklea tavern..?
 

firstly - no idea you were related so we would not know to ask,
secondly we did not know there was a back door as the bar staff told us there was only one entrance(the one we came up) - who were we to doubt what the staff tell us - they can only go off of what their boss tells them?
thirdly - I slag the pub because the owner is making light of it in an unprofessional manner.
fourthly - minor inconvenience ? did you try to push a pram by a group of ignorant drunks who wouldnt move out the way?

Re: dare I complain about the oaklea tavern..?
 

I'm with you on this one, Glasgow Guy. You aired an opinion and had a right to air it without facing a barrage of abuse. Obviously the place is/was held in high esteem and certain punters can't take the slightest criticism without going on the defensive.

That's one thing coming from one of the little men that pops in for a bevvy now and again but you'd expect a more intelligent approach from the manager.

Re: dare I complain about the oaklea tavern..?
 

ok well now you know, pleased to meet you :D,

like i said the bar staff probably mis understood your question as we are always asked about the door to the function room as it is passed the ladies toilet which people get confused by, therefore the bar staff would have just told you to go that way presuming you where confused about which way to go

it was probably bad timing for yourself to be honest as i know in the past people with children who are using the baby changind facilities which are downstairs have been escorted through the kitchen or across the bar, its just a shame the management didnt see your problem, they cant see everything all of the time, as im sure they would have acted to help you

You've had a bad experience, and some nasty pm's and bad karma which are uncalled for, and its just turned into a slanging match

See you at the next re-union ;) hopefully i will be on the right side of the bar :D

Re: dare I complain about the oaklea tavern..?
 

one of the fairest replys on this thread...and the question that was asked to the bar staff was ' is there any other way upstairs as we have a pram ' - cant be taken any other way...we were told no - through that door.

Re: dare I complain about the oaklea tavern..?
 

Is that the best you can do unless you are cursing and swearing?
So you don't drink? Well I've a feeling that my worst drunken behaviour is to be praised in comparison to your for ever sober ill mannered outlook on life.
As for Oh yawn it's boring, yes it is boring when every day spoilt little tics like you go out of their way to de-cry others just because you wanted things your way, life isn't like that get used to it you whining little baby!

P.S. if you have read this far then you lied about me being boring didn't you?

P.P.S. I know you won't have read as far as this so I don't expect any more immature insults. Perhaps it's time that you, all other little children and this thread were put to bed? night, night, sweet dreams mummies little cherub. mind the bugs don't bite!

Re: dare I complain about the oaklea tavern..?
 

gave you the benefit of the doubt there and yep - still boring!
and it wasnt the best I could do - merely all I could be bothered with given who it was for...

and mummies little cherub ?... where did that come from??

Re: dare I complain about the oaklea tavern..?
 

i never have nor prob never will drink in the oaklea,so im not a supporter but i had a pop because you were wrong, why wash your dirty laundry in public if you cant take the crticism that follows !!!

the person who booked the room in the first instance is to blame as stated previously !!

all you had to do was talk it over on the night or PM jay and sort it that way !!!

Re: dare I complain about the oaklea tavern..?
 

this is a public forum where you discuss things with other people - thats what you do on internet forums...:confused: I have every right to post about this on here..but is the person who booked the room to blame as we have now found out there is a back door that can be opened - so is the blame not at the manager for not relaying this properly to his downstairs bar staff?
and given jays post earlier...

"Maybe I should alter the booking form for the room to read......


"Would you like us to carry out any alterations to the layout of the building prior to your function?"

or

"Would you like us to put all our regular customers upstairs so that your guests can use the main bar instead. Thus avoiding any difficulties with prams?"


I doubt he would have entertained any pm I may have sent.
even you must agree its not the response a manager should come out with. joke or not..