Just A Word Of Warning!!
 

Just wanted to warn any couples out there who are both into computers to check with their provider what would be the outcome if the account holder dies. I have had no help whatsoever from "Orange" who Ian had an account with. The long and the short of it has been that I have had no internet connection from December 29th till yesterday and it has been really horrible trying to get a straight answer from any of their "customer non-helpline staff". Although we don't like to think about our husband/wife going do think you should out if your provider is prepared to transfer an account to surviving partner if it happens. You could well save yourself going through what I have if you ask.

Re: Just A Word Of Warning!!
 

Thanks for that, Bernadette. It's appalling that you were left without connection for that length of time. My account is in my husband's name, I shall have to look into that.

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Worth looking into Lilly as Orange refused to transfer account into my name.

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my internet account is in my name, but comes out of me fella's bank account:rolleyes:
never really thought about it to be honest, like ya say you really dont think about things like this...thanks bernadette it is something to think about;)

Re: Just A Word Of Warning!!
 

I'm with Sky. I shall make some enquiries.

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And they asked to speak to the account holder every time we rang even though they had been told he had died. Totally insensitive and incompetent to boot IMO

Re: Just A Word Of Warning!!
 

sugar butties,Bernie, and i thought a.o.l. were crap

Re: Just A Word Of Warning!!
 

Totally disgusting treatment bernadette, glad your all sorted out finally, it is ridiculous when they cant even update computer details.

Re: Just A Word Of Warning!!
 

Bernie, wait till my my mum Ossylass sees this thread, she had a total nightmare when my step dad died and I think that was Orange too !

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Yep, Orange were still sending bills to Len in October, in spite of me sending a death certificate in July - plus numerous letters and phone calls. When your husband's just died, that's something you don't need!

Re: Just A Word Of Warning!!
 

the treatment that bernie had off orange was diabolical to say the least i know the full in's & out's & like i said before it's been horrendous for her, sounds like it was the same for your mum too lyndsey. its an appalling way to treat people who are at their most vunerable just after the death of a loved one ive been blazing on bernie's behalf.

Re: Just A Word Of Warning!!
 

I could write a book about this but suffice to say it would help if they trained their non-helpline staff better. At first we were told they would transfer account into my name. On top of that they felt it was ok to take money for a service they weren't providing. Ossylass you need to report them to OFCOM, they are totally useless!!!

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What is wrong with these companies, first they caused so much distress, when its just as easy to be helpful, after all Bernie was a customer when alls said and done, you would think they would have wanted to keep her on the books. these people need to be exposed at the highest level

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I'm sure hassle like this is the last thing you want to deal with, at such a sad time.

Totally disgusting.

Re: Just A Word Of Warning!!
 

It gets even better, they sent a letter asking for return of wireless router. Guess who it was addressed to? If they don't receive it within thirty days they are going to demand a payment of £100. Now I have no problem returning it but they want me to pay for the postage. Think you all know they will be waiting a long time for it I am certainly not paying for its return.

Re: Just A Word Of Warning!!
 

I'd let them whistle for it.

If they insist in writing to Ian, let them sue him for it's non-return.

I'm suprised my old mate Ianto hasn't sent down a bolt of lightning to their Head Office...yet.

Re: Just A Word Of Warning!!
 

They will whistle for it as far as I'm concerned but surely they don't need to send letters addressed to people who they know are dead. I know it is inevitable that you get letters addressed to deceased people but surely such a large company on knowing said person is dead could show a little compassion and address mail to me. Is it to much to ask that they consider peoples feelings?

Re: Just A Word Of Warning!!
 

totally diabolical treatment in my book, as ya know i'm with orange, theve been fine with me, but my circumstances are well differant, i would go for a "Free Consultation" to a soliciters if poss n cane the barstwerds.:(

Re: Just A Word Of Warning!!
 

Re: Just A Word Of Warning!!
 

One of the problems here is that these people read off a script on the computer, anything beyond black and white is double dutch to them, they could update files but are too lazy and would probably have to get a supervisor to allow it, whenever I speak to call centres, I always tell them to pretend they don't have a script in front of them, and to pretend that I am a real customer who requires assistance, half of the time they will hang up. Where I work, if we are informed of a couple becoming a single person, the details are updated on the computer immediately, then again, we don't have a script or a supervisor. I agree with others Bernadette, let the a holes pick up thier own poxy router.

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Its awful what they've put you through Bernie companies like that should be able to easily transfer things across without any hassle.

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I know what it was like when my mum died - everything was in her name so had to transfer everything to mine. I had so many arguments with the gas, electric, water etc that one day i slammed the phone down on them. One of them even said they couldnt switch it over unless they spoke to the person who's name was on the bill - i said if you want to write to her its Grave **** in St Johns Stonefold Cof E Church yard and she said you dont have to be like that - i said i told you she'd died so im asking you to put it in my name. Its hard enough when someone dies and you dont need all the hassle you get. The only one i didnt have any problems with was BT mind you sis sorted that one out.

Bernie an idea for you - if you get another letter from them addressed to Ian - i know it sounds horrible but it does work - write on it not known at this address and stick it back in the letterbox without opening it and no stamp on it.

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Must say that Orange is the only one I had any truck with. Sky just changed account into my name.

Re: Just A Word Of Warning!!
 

Well I think its disgusting what you,ve had to go through Bernie . Mez kept me updated hope you dont mind.
Hope your ok hun and its soo good to have you back.