United Utilities
 

I have been paying my water bill by annual direct debit for more years than I can remember.

For the past 2 years I have asked to convert to monthly direct debit, but it never happened - never got a response.

A few weeks ago I went on the United Utilities website and noticed that there is a facility for setting up DDs there , so I thought.....
'that is how they want it done then'.

I went on my banking site and cancelled their annual DD and completed their online form to set up monthly DDs.

Today I have recieved a revised water bill for 2008/9 on which-
they have retrospectively removed the £5 a year DD discount for the last 2 years and want their £10 back!!!!!!!

I now wait for a response to my 'shirty' response to that

What cheek :eek:

Re: United Utilities
 

In my experience they are probably the worst company going when it comes to customer relations. They have a monopoly and know how to use it :mad:

Re: United Utilities
 

Be very careful of any firm with UNITED in its title Margaret, they are usually not united at all especially where your mony is concerned

Re: United Utilities
 

As a current employee of the firm can I just personally thank Margaret for her contribution to my Bonus in June and my pay rise :D:D:D:D

I must admit that is a poor do and extremely cheeky but maybe they will disregard it if you phone then.. albeit again!?.. A lot of the systems they use in the call centres are automatic too so this might not be down to human error.

I work for the Electricity Section and not in billing or I would gladly help you. I'm not sure which number you currently have but maybe you could try 0845 746 1100

Re: United Utilities
 

Thanks for the number (and your sympathy)
I will wait for their response to my email first
It is cheaper than phoning , but will phone if they dont respond with some sense

Re: United Utilities
 

I don't know I have never had a problem with them on the commercial side. They help me out by informing me our company had a little water leak - About 100,000 litres a day if I remember correctly. It turned out we had a 3/4" pipe open to drain for about a month :o


On the electric side they helped out with and underground HV cable fault. Ok they were not very pleased when several times I closed onto the fault causing some rather large power dips in Preston :D

Re: United Utilities
 

maybe you should try and claim back for water you didnt use? lol.. providing reciepts for bottled water etc...

Re: United Utilities
 

I watch my pennies - I filter their water
I have explored the possibilty of a meter but since I am in a flat it is not likely to be possible.

There have been stirrings in the press lately showing up the injustice of a single person paying full whack when a meter can't be provided.
.... talk of a special tariff for us .... can live in hope :rolleyes:

Re: United Utilities
 

there you go... send them a bill for the filter. lol

Re: United Utilities
 

LOL - OH Em - I don't expect I would get any joy from that :D
they would send me analysis reports on how wholesome their water is
That is ....if they cared about their public image :rolleyes:

Re: United Utilities
 

well, its as stupid as their request!

Re: United Utilities
 

Thank you Neil Lol, no doubt I was involved at some point with that HV Fault as I cover from Carlisle to Buxton.

Re: United Utilities
 

They never replied to my email - so I phoned
Matter now resolved - got my tenner back - monthly payments now arranged.
But I could have done without the hassle :(

Re: United Utilities
 

I'm gonna have to ring them too!!

I'm gonna complain, I think my water is being Diluted ;)

Re: United Utilities
 

Its a sod slinks when you drink all that water and your still stood up.:D
Those nice people from United Utilities sent me a nice letter this morning, you know the kind of letter you don't want on a friday, in as you'll pay us £243 next year. thank you United Utilities for screwing up my weekend