Blackburn Royal Cockup Hospital!
 

Blackburn Royal Cockup Hospital!
Thursday!
I took Kathleen into primary care on Boxing Day to be looked at, she had passed no water for 24 hours. It cost me £3.00 to get a taxi from the old Queens Park entrance to the hospital as waiting for an ambulance could have meant waiting 4 hours, £3.00 for a few hundred yards travel.

I should have insisted on a home visit but that is hindsight.

Kathleen is now home complete with the sign I put over the bed
“THIS LADY CANNOT FEED HERSELF!”
but without her wheelchair. So I called the ward and was called back when they found it, “Can you have someone come for it?” “No I cannot!” I said.
“It will be Sunday before we can send it back to you!”
“It will B£*&%$ well not! You will get a taxi and have it here now!” And I put the phone down.

Later another call, “It will be with you in about an hour by taxi!” But surely things like this should be in someone’s notes?

P S I have not checked if she has her teeth!

P P S. Is there still a hospital bus?

Where does it run from?

What times does it run?

Can one board in along the rout?

What rout does it take? We live Willows Lane area.

Re: Blackburn Royal Cockup Hospital!
 

Hope she is ok now after that carryon.

Never mind a cock up it sounds like they dont give a tom tit up there for people that need them. Thing is though the taxi was a hind site on their part and was agreed to so they dont have any complaints or patient service black marks. As for information written down I would lay odds on they didnt bother looking for any.

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It beggars belief that a sign is needed to alert staff that a patient can't feed theirself doesn't it? Glad you got the wheelchair sorted and as for a hospital service bus yes there is one. It leaves Peel Street at about twenty past the hour and does pick up along the way. It goes via Willows Lane so yes you would be able to use it.

Re: Blackburn Royal Cockup Hospital!
 

Webglynne, this is not the place to air your grievances against the local hospital.......there is a complaints process within the hospital, whereby you can air your concerns and the hospital will have the opportunity to address those concerns......by airing your concerns on here you put the hopital at a disadvantage.

If you think that your treatment was not of a suitable standard, then the people who dealt with you need to know this....how else can it be rectified?

If you bring your concerns to the people who can sort it out for you, then someone else may be saved a similar experience.

As for the taxi fares, I am sure that you could have been re-imbursed for your 'out-of-pocket expenses.......or at least that used to be the case.
I would enquire about it.

Lots of people are very happy to condemn the local services.....but few people come on here and tell us when they have had a positive experience.

Re: Blackburn Royal Cockup Hospital!
 

i have margaret ... and i always say thank you .... a positive experience that is ...

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Jen, I am not surprised about that....your mother brought you up well.

Re: Blackburn Royal Cockup Hospital!
 

[quote=Margaret Pilkington;773947]Webglynne, this is not the place to air your grievances against the local hospital.......
I don't see why he should'nt have a rant on here.
I was in the old Royal twice and never again.
The noise in that place was like being in Foster Yates and Thoms Foundry, no thought about patients sleep deprivation, I stood it for five days, ripped the butterfly thingy out the back of my hand and packed my bag and left, even though I could hardly walk, I had to drag my bag with the handle of my walking stick, till I found a phone to ring someone to pick me up.

That noise in that new hospital is even worse than the old one every trolly has square wheels, I've not a been patient in that one nor will I ever be, the staff may be good, but the enviroment is bluudy awfull.

Retlaw

Re: Blackburn Royal Cockup Hospital!
 

thats true .... and shes probably looking down nodding her head at the minute!!:D:D:D

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I just think that it is unfair to post such comments if he hasn't given the hospital the opportunity to hear his complaints first.
The complaints process is there to be used, it is there so that the hospital and the ward concerned know their failings, and have a chance to respond to the criticism levelled at them.

Hospitals are not quiet environments....there is always something going on.......and sleeping isn't enhanced by having someone in the next bed snoring, f@rting, or needing a commode in the middle of the night(or worse...the crash cart)........I worked there for almost 30 years and although some of the trolleys had wheels that squeaked, I never saw a trolley with square wheels.....that is why today, they try to get patients home to their own environment as quickly as is safely possible.

Re: Blackburn Royal Cockup Hospital!
 

Margaret...you are spot on with your observation.
Happy new year and let the complaining nannies give credit where it is due.
You and I know that the NHS is one hell of a service and let us be thankful for that.

Re: Blackburn Royal Cockup Hospital!
 

Many people don't want to make official complaints so instead blow of steam to friends. That is all he was doing. I also think that others reading the thread may double check what is being done to their family when in hospital.

I have posted on here before about incompetent and lazy staff at what was Queens Park. Things like mixing up 2 patients medication chart and not cleaning beds before the next patient was admitted.

In fact we had that bad an experience when when Rhonda was having our eldest that we went to Burnley for the next one.

I have also posted about my own good experience when I had a couple of operations there and when my son was in having his tonsils out.

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Neil I respect your opinion, but stand by what I have said for the reasons which I have clearly explained.
When I was working for the NHS I was involved in dealing with complaints about service and I can assure you that I did my utmost to resolve the concerns of patients and their relatives who were dissatisfied with the treatment they had received.......so I am speaking from experience and I know that it would be far better for Webglynne to direct his concerns through the correct process so that action could be taken to resolve the issues.
This forum is read by very many people, people who may need the hospital in the coming weeks.........it can frighten these people. Not good.......and worse not fair to the hospital because it cannot respond to criticism of this kind....or resolve the issues for the people concerned.
It used to be said that someone who had had good treatment rarely told anyone about it, but that someone who had had poor treatment would tell 20 people.....now with the internet it is more like 20million.

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Nobody has more to thank the NHS for than me, as your well aware Margaret, I have nothing but praise for the doctors and nurses at the sharp end of delivering service, its the thick end that I have he problem with. You say there is a complaints procedure, not as you notice. Last year when I was an inpatient, I was ready for coming home and they dispatched me to the "Patients departure lounge" I kid you not, I thought it was a bloody airport, this was at around 12.15pm. I had not had a nebulizer since 8-30am and lunch had not been served so nothing to eat either, I was told my TTOs would be brought to me in the PDL, I was waiting for just one course of anti bios, and I waited and I waited and I waited, I was not pleased nor where the staff, who actually gave me the address of the patient care manager, I arrived home around 6-30pm. I wrote a stinging letter to the Patient Care Manager, I have yet to receive a reply. Since that episode I have been in three times and on each occasion, when I was ready for discharge the PDL has been mentioned and I've told them where to stick it, and I have never been sent there

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When you write a letter of complaint it has to be acknowledged within a couple of days and then the complaints procedure has to be set in motion in 5-7 working days and the complainant has to be kept informed of the progress of the investigation......this can be done by letter initially and then usually face to face meetings are convened.....in your case it would have been at your home address becase of your medical condition.
But you have to make sure that the written complaint goes to the complaints department.......although when I was working at the hospital we even made note of verbal compalints and acted on those as if they were written complaints....we had to maintain a log of complaints and also the action that was taken to redress the complaint, and we had to document the outcome.......our department had a patient information board on view, which listed the level of complaints, the actions taken, and which complaints were resolved.

I should perhaps state at this point, that I no longer have any dealings or contact with the hospital in question as I am now (happily) retired.

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Jaysay, the Patient Departure Lounge (what a misnomer that is!) was instigated to relieve the pressure on beds, just before I retired........it was fraught with problems then and it still seems so. Many of the problems occur because departments like pharmacy are snowed under with requests for take home mediciations that all come in to be done at the same time........I didn't know what the answer was then and I am sure the place has got busier so the problems will have worsened I'm sure.......but the only way to get things changed is for people to keep plugging away at those who make the policy decisions to implement such schemes........surely there must be ways to anticipate when patients are going to be discharged and get their medications in advance........failing that why don't they issue a script that can be made up by an outside local chemist and get them to deliver it to the patients home?
Ambulance transport was another bugbear, and patients could have seriously long waits for transport to their homes. Emergencies make ambulances unavailable for taking patients back home. You can't argue with the fact that the emergency need is greater.....but again there must be ways around this.......and they need to be used.

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Yes, Margaret so you used to deal with complaints and you've been retired how long? There are still and no doubt will always be complaints against such large organisations as the NHS. Perhaps he has already complained to the Hospital? We don't know yet, it is still one of the luxuries afforded us though that we can also vent our spleen on this site and bring these shortcomings AND the praise that also comes their way, (I don't see you saying people shouldn't praise the Hospital on here when it does happen).

Yes, the forum is read by many that is what it is here for, not to frighten them, just to make them aware, if this thread prevents something similar happening to just one other patient that is good, if it prevents it happening to many that is excellent, that can be nothing but good for the local community at large.

Well there have been positive as well as negative posts in this thread so perhaps you're estimated 20 million have been given a balanced report?
Also if someone from the powers that be reads this perhaps even more can be done than just one complaint to some poor employer who's hands are tied by the internal red tape?

There is a thread also running at the moment, about incompetent bin men, I don't remember you defending them and saying that people should complain through 'official' channels, (mind you, as with the NHS the people that could make the decisions and assist with complaints are probably on extended holiday and are leaving the ground troops to take the flak).

Happy New Year to all that post on accyweb, whether it's to complain or praise about a large institute, together maybe we can just make a little difference.
http://www.tiptopglobe.com/skin/smile/s6214.gif

Re: Blackburn Royal Cockup Hospital!
 

Less the 20 million quoted is the potential of people to read the thread......you know how popular Accyweb is :).......as for the binmen, I feel unable to comment becuase I have had no bad experiences with their service, and I know nothing of the inside working of that service.
Yes, I know I have been retired quite a while now.....but in my experience, the powers that be never let up on the people at the sharp end, demanding more efficient, patient centred expereices......and I can't beleive that things have got slacker(though perhap Lettie could enlighten us here). I know that when I worked in the service, the complaints system was strict and robust.

And as for someone in power reading the thread and doing something about it.......well, I think that it is a very unlikely possibility(they would need more personal details that would be available on here....and OK they could PM Webglynne to get those, but I don't think it would happen)........that is why my observation was that the complaint should be addressed through the proper channels.......and if Webglynne had made an official complaint, it would still be unfair of him to post until he had had some official response......if an offical response fails to satisfy the complainant then there is an ombudsman who will take the case further.

this my last post to this thread as I have already explained my views in full.

Re: Blackburn Royal Cockup Hospital!
 

If you doubt that someone in power reading this would do anything that shows a failing on his/her part, not the failure of the person starting the thread.

Why is it unfair of the starter to post on here if they have made a complaint? Surely it is just as valid as anyone else with any other complaint about any other institution or Political Party?

I still maintain the thread has brought forward positive as well as negative statements which surely makes this a more balanced thread than some we get on here.

As for the above being your last post on the subject, why? Surely as a defence for the NHS we need more input from those with experience if only to add to the pressure needed to get the 'powers that be', that you think would ignore this, to pay attention.

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How about more pharmacists and less managers so there is no extra cost involved?

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Amen to that

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At the end of the day, some member of staff did have the compassion, understanding and courage to authorise a taxi delivery of Kathleen's wheelchair beyond their own transport system .. can only applaud them for that.

Not sure whether I condone the way Webglynne went about it, but did get results.

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Sums up the NHS to a tee, too many chiefs, not enough indians :rolleyes:

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Good Grief! Now we have Native Americans, (see, I can be P.C.), coming over here taking the job's off our other immigrants!
:rolleyes:

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What other way could he have gone about it other than to say "ok Sunday will have to do"? He needed the wheelchair so can't say I blame him for how he acted.

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If it resulted as a plus for the Patient? How can his method be wrong? Upset the Management not the customer.
:)

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I don't really disagree Less and Bernie ... did say "got results" .. have to fight for good health these days ... just suspect he may have been a little rude that's all. Didn't want our readers to jump on this attitude too much although, yes, most people would have just accepted Sunday not wanting to create a fuss. Just trying to suggest a happy medium.

Re: Blackburn Royal Cockup Hospital!
 

A Happy medium is a middle aged, over-weight Woman sat in a circle on her own asking, "is there anybody there? Knock once for yes and twice for no!".

She's happy, when she get's two knocks, but wishes she had some friends that could act as witnesses rather than having to put it in anything goes on accyweb hoping some-one out there believes her, (why does she worry, there is always some-one more stupid than themselves!).
:)

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Behind every front line worker there are six pencil jockeys and paper shufflers, who are doing what ?.
I don't think even they know.

Retlaw

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I agree Kate, I am always polite even when I have had similar type problems. In fact at time I can be annoying polite and manage to get the other person being rude with me.

I like to think of it as a gift of mine :rolleyes::D

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it sure is, am proud of ya neil.:D

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Gone without the chair so would you come round and piggybacked my wife about the house till Sunday? P S complaints dept CLOSED as was the whole place for the holiday. I helped one lady with me pushing her mother in a wheelchair wander around asking where she should be as there was no-one at reception to help.

I rang there was put onto complaints and as I said CLOSED

Re: Blackburn Royal Cockup Hospital!
 

Just what I've been saying for ages dave, I was a bit upset the last twice I was in, being in isolation I couldn't play my favorite game spot the clipboard:rolleyes:

Re: Blackburn Royal Cockup Hospital!
 

I received a phone call @ 11, hospital transport “I have to deliver a folding wheelchair to you!”

So not only are they able to loose one they can’t cancel a delivery when it has already gone.

Has I not told him we had it what would then have happened?

Re: Blackburn Royal Cockup Hospital!
 

It could have been worse, he could have called at your house saying he's come to collect a wheelchair, tipped your wife onto the floor then gone away with the chair!
:)

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Social workers have a bad press that I cannot subscribe to. The hospital S W has spoken to me many times and three today! She asked me had we had a visit from a district nurse, no, the ward should have arranged, that she told me adding that the bed that Kath has may well not be right for her and the D N should have been asked to assess that.

Re: Blackburn Royal Cockup Hospital!
 

I can confirm loads of things brought up in this thread. First of all, Margaret P is right about going through the proper procedure for complaints. Many patients use the PALS servce for their complaints, but by far the most effective way is to write a letter to the manager of the service you have used, Surgical, Medical, Maternity etc. These letters are acted on immediately.

The procedure for discharging patients is always a bugbear. the pressure on beds is immense, especially medical beds at this time of year, hence the dreaded departure lounge. External pharmacy staff are now providing an outpatient service to try and relieve the in house pharmacy staff so that discharge meds can be done quicker. Unfortunately, the ambulance waiting time is out of the hospital's control. Ambulances are run by a completely different service and have to prioritise emergencies.

Sadly for the ambulance service, they have to deal with a lot of timewasters who use them as a free taxi and here are some examples.
1). I had 3 patients brought in to my department by ambulance last night, 2 of whom had cars but their husbands couldn't be arsed to get the car out. All 3 were sent home within the hour because there was nowt wrong with them. I know that people are whining about the weather but I got up early off the night shift yesterday in order to dig my car out and get back to work, many of my colleagues walked to work so that we could keep the service running. If I can dig out and get there from Accy, I don't see why the patient's partners can't get them there from Blackburn.
2). On Boxing Day, a man rang for an ambulance because he had a new computer which he had been playing with for several hours and it had given him a headache!!!!!!!! There was ****** all wrong with him that a couple of Paracetamol wouldn't cure.......
This is the idiocy that the ambulance service are up against, no bloody wonder they are unable to handle patient discharges in a timely manner.

I have to agree that there are too many chiefs and not enough Indians in the NHS. For every new change that the government bring with the NHS, they put in a new tier of management to deal with it. This is not the fault of the frontline staff but the fault of central government.

Love it or hate it, the NHS is here for a reason and for the vast majority of people it does a bloody good job. Many people on this forum, including myself, would not be alive without it. It is never going to be a perfect service, but no service which provides for the total population is ever going to be. However, we are lucky in this country, if we don't like the services provided by the NHS, we have the choice to go private. By the way.........they make mistakes in the private sector too. :)

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This is why I always take my Hubby with me to my appts
no one wants to argue with him, funny thing is he isnt that
mean looking or anything.

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There is a way to limit the number of non essential ambulance calls ... if you call an ambulance in Ontario, one will arrive at your door and take you to the nearest ER. The service is not free. There is a charge of $45.00; however, the charge does not apply to pensioners and those receiving welfare support. And if you genuinely can't afford it, the charge is waived. However, if, in the opinion of the physician who examines you, the ambulance call was unnecessary, you will be charged full price for the call: about $600.00, I think. There is an appeal process. Which reminds me, if any of you fine folks plan to visit this great country of ours, buy medical insurance.

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summat on that style is long overdue here fer time wasting *******, like the time wasting stupid cow that dialled 999 cos her cat was giving her grief, differant thing but same principal, Bounce the clowns= Less Clowns.:rolleyes:

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I think your spot on cashy, if anybody making a frivolous 999 call, it should be an automatic £100 fine, £500 if you do it again, if something like this was implemented I think you'd find the stupid 999 calls would stop immediately

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A further visit to that place! Discharged on the 4.5.11 with new medication, when I ordered a further supply after calling the pharmacy (Pals) on 2.6.11 I got only one she had been on before. More calls by phone and since I had a sit in Thursday I called at the docs (at the pals) apparently her discharge notes had not been sent to our G P so the new drug she was on could not be prescribed. I was told that the staff at the docs would call Q P H. Apparently a G P had to call and ask for the notes before he could prescribe the right medication. Almost a month with only one months supply and a G P had to call for the notes.

No! I have not been to the complaints there as a G P having to call for medical notes before medication runs out should be in itself a wake up call!

When she was taken in the whole place was awash with police, A & E, 2 to each person admitted (mostly drink) no wonder the police are overstretched.

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You really do need to go through the official complaints procedure.

A rant on here might make you feel better, but it does not actually get to the root cause of the problem.
If you have had problems then there is a good chance that others have experienced the same kind of thing.
The Authorites are not clairvoyant and do not know of your difficulties unless you tell them...if you don't tell them they cannot get it right for you.
You do not give them a chance...and that, my good sir is not right!

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I made a complaint regarding discharge procedures at the Royal, two and a half years ago Margaret, and I'm still waiting for a reply, although the thing I complained about has been sorted, to an extent, this also included prescriptions on discharge. As far as I'm aware, what used to happen when a patient was discharged was a letter was always given to the patient to give to their GP, now this doesn't happen, they now say that your discharge notes are faxed through to your GP, I think I'd rather rely on furnishing my GP with these records at least I'm sure they will get there

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If you make a written complaint, then the hospital is legally obliged to follow it up within a prescribed timescale.
They have to notify you that they have received your complaint, they tell you the timescale in which the complaint will be investigated and then they have to tell you what they plan to do about the complaint.
When I was working at what was then, QPH, we were informed to treat even verbal complaints as written complaints...and had to complete IR4 documentation.

Sometimes I think the GP surgeries are to blame, in that they tell you that they haven't received the notification from the hospital when they actually have, but it is filed in the wrong place.
If this is not the case and the hospital is at fault then the right thing to do is follow the complaints procedure. Complaints are subject to audit.
It does absolutely no good to come on here and rant about an establishment, but not follow the procedures laid down that will enable the hospital to investigate the situation....and if everyone did this then there would never be any improvements.
We never ever revisit successes...only failures...and those we can learn from.
I know that I am no longer involved in the daily doings of the hospital, but I do feel it is very unfair to put something on here without giving the hospital an opportunity to redress the balance.
There are people out there who are waiting to go into hospital, and this can be detrimental to their experience.

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I never heard a thing Margaret, and I sent my letter to the address and the named person which was given to me by the sister in charge of the patients ambulance departure lounge, because she was not happy at how things were being done, I'm not sure but I don't think they use that departure lounge now

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When I was working there it was 2working days to let the patient know their complaint had been received, 7 working days to investigate and there had to be an outcome/meeting with the complainant in 28 working days......and all this was documented.
I know because being the Senior Sister/Ward Manager, I was involved in any complaint that was made against the unit.......sometimes the complaints and the investigations of them took priority over looking after patients......and believe me they(the management) were hot on your heels if the responses were not withing the prescribed timescales.

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John I know that the NHS is not perfect, and believe me the resources are less now than when I was working, so I can imagine the pressure the staff are under.
However, all that being said, it still doesn't make it right for complaints about the service to be aired on here without the person who is complaining having followed the correct complaints procedure.

It may make the complainant feel better, but it is never ever going to address the cause of the problem...because the hospital doesn't know of this mans dissatisfaction, because he hasn't bothered to tell them.
If he had followed procedures and still not got satisfaction then he is entitled to come on here and rant about it.

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I totally agree Margaret, I was just saying that I made a complaint and absolutely nothing happened, not letter in reply, nothing, but my beef wasn't with the ward it was about their discharge policy, where patients were removed from the ward to this departure lounge and had to wait there until my TTOs were ready, in my case I was taken to this "lounge" at 12-30 lunchtime, (before my lunch) and it was 7 minutes to seven when I got home, I was not a happy chappy I can tell you:mad:

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John, it is immaterial what the complaint is about. All departments are subject to the same rules and procedures.

As I said in a previous post, some GP's will fob you off with the excuse...we haven't had the information from the hospital....in these days of electronic communication, that is, quite frankly ludicrous.

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No, I don't need to get real.....it is you who needs to get real.
Do you think whoever you spoke to is going to admit any of their faults to the complaints department? I don't think so......especially if it means a boot up the backside, or worse.....the loss of their job.
It seems to me that all you want to do is carp on...you do not seem to want to address the root cause of the problem.
Unless and until, you notify the complaints department formally, they will know absolutely nothing of your difficulties because you have not told them.

If you did put a formal complaint in then at least the hospital would be able to respond...but hey perhaps you don't want the hospital to respond....maybe you just want to keep coming here and ranting on about how bad the NHS is.

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Glynne, twice you've been given the answer by someone who knows the system & twice you've admitted you've not bothered, mate if that's your attitude don't come on here griping & shouting down folk who're trying to help you. I suggest the next time you're in the bone benders you get them to give you a psychological check over, as it seems you're suffering from a lack of basic understanding ! (I do believe they've got tablets for it now.) ;)

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Thanks for your support son. Just offering basic common sense help...as the saying with horses(though, I suspect this one is a donkey) and water goes.

(and to Webglynne........there is No nepotism here...he isn't my real son...i have just adopted him)

I have finished now Webglynne...so rant on......if that is all you can do.

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As you say Margaret its no good venting your spleen on here if your no prepared to try and do something about it through the right channels, I know its often said that Accy Web can move mountains, but the NHS is a little more difficult:rolleyes:

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I didn’t “speak” to anyone but the pharmacy and our surgery I was never in touch with the hospital as I did not know, as clear in my report, that the release notes had not followed the patient out of the hospital until my doctors surgery told me and they would ring about that. I would expect that under such circumstances an alert would be posted and action taken to avoid any further such instance of incompetence taking place.

It should not need anyone at all making a complaint that when such things as release notes can be “mislaid” could the complaint not also be lost in a “black hole”

Re: Blackburn Royal Cockup Hospital!
 

But how many people are in the habit of checking up on the legal obligations of hospitals on a regular basis? It's good information to know, but most people only find out about organisations' obligations, their own rights and best course of action when they post on a public forum for advice.

That said - the advice was given 18 months ago and is still being ignored, but you see my point? I've just had a disagreement with an electrical salesperson that had to be escalated to the manager because the salesperson did not know that the retailer is responsible for newly-purchased items that don't work. Manufacturer warranty is additional to "statutory rights", and I wanted to exercise those, not follow some RMA procedure with the manufacturer.

Where does your average Joe (or Gareth) find out about the procedure, if not from forums like this?

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quote: Where does your average Joe (or Gareth) find out about the procedure, if not from forums like this?

Google It.:hidewall::D:D

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I stand by my original information and advice....what you do with that is up to you....but if you aren't prepared to follow up the situation then you have no business to gripe about it on here.
Once you knew what the problem was you should have outlined your concerns, in writing to the complaints department(with a copy to the Chief Exec...that usually gets things moving), who would have then followed the prescribed protocols for dealing with the issue.
If you cannot do this for some reason, then contact PALS (Patient Advocacy and Liason Service...based at RBH) and they would help you get the issue sorted out.

Yes Studio 25, I get your drift. However I do feel it is wrong and counter productive to rant on here when the establishment in question has no knowledge of the situation, and is therefore at a disadvantage.....it cannot represent itself....it cannot answer, and worst of all it cannot investigate or resolve the issues.

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Well you'll never know if you don't look into it in the correct manner will you:rolleyes:

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need or not it obviously does need someone to complain.:rolleyes: yeh came on wi a fair gripe no question, yeh was informed how to go about things, yeh didn't seem to either like or want to follow the correct procedure, that to me is called "Biting the hand that feeds yeh" glad it wasn't me that told yeh, cos i would now be telling yeh to "Go boil yer head":rolleyes:

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Thanks Cashy.......you have a fine way with words! :)

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He has a better way of putting things so they understand just what message he's trying to get over, he's not as polite as what I am:)

Re: Blackburn Royal Cockup Hospital!
 

Yes, I think it is called straight talking.......not beating about the bush...you could never accuse Cashy of that.

John, all I am trying to do is point Webglynne in the right direction, and where to get help if he cannot,(for whatever reason) accomplish these things on his own.
You know me(I know I can be carmudgeonly with the best).....I will help anyone, if I can.

Re: Blackburn Royal Cockup Hospital!
 

Until our doctor gets back to me (Mon) I will not know if he has made a complaint, so me dashing one off, it is weekend or didn’t you know? That would be rather unproductive and foolish. And in my first post on the subject I did mention that I had tried the complaints pro’ but all was closed, as it is now. So it’s a matter of do as we say or we are rude in the extreme is it? What a plonker! No wonder this web gets a bad press.

Re: Blackburn Royal Cockup Hospital!
 

No, it would not be unproductive...or for that matter, foolish. It gives the hospital even more evidence to go on, and outlines the difficulty from your perspective....the Doctor will write the complaint from his perspective...and believe me they are totally different.
As for the excuse that the complaints department is closed.....well of course it is...it is Saturday....but in any case you would be putting it in writing or should be...verbal complaints are not worth the paper you didn't write on, so they would deal with it at the start of a new week.

I have told you. I don't care what you do with the advice....it is up to you...but if you don't follow the correct protocols then you have no right to moan and whinge on here.
Oh and by the way I am anything but a plonker.

Re: Blackburn Royal Cockup Hospital!
 

How to complain

Done it for you.:jimbo::D

Re: Blackburn Royal Cockup Hospital!
 

sorry its ******* that occasionally prove it on here that get a bad press.:rolleyes: plus being a plonker is infinitely better than being a ****** IMHO.

Re: Blackburn Royal Cockup Hospital!
 

Whereas you dashing off more than one complaint on Accy Web, has been productive, and not foolish?

:rolleyes:

You received good advice, about how to try and resolve your problem.

Having a good old moan about it all on Accy Web may provide temporary relief...but will cure sod all.

;)

Re: Blackburn Royal Cockup Hospital!
 

Reminds me of the Saying- "Yeh can't put sense,where there is none":rolleyes:

Re: Blackburn Royal Cockup Hospital!
 

http://www.accringtonweb.com/forum/f...tml#post796679

As old Dame Thora Hird used to say, when her stairlift has safely completed it's journey upstairs...

'Praise be!'

http://staceyinfrance.blogsome.com/w...mages/clap.gif

Re: Blackburn Royal Cockup Hospital!
 

Or, 'You can't put old legs on young shoulders, without Social Services getting involved.'

Whoops.

Wrong saying.

:D

Re: Blackburn Royal Cockup Hospital!
 

Bad Press?.. who from?.. that John "Jaysay" geezer ain't been at it again?..or has he ?:D

Re: Blackburn Royal Cockup Hospital!
 

I think it might refer to the regular three people who post on something called Blackburn Web, who enjoy slaggin' off more succesful neighbouring forums.

:rolleyes::D

Re: Blackburn Royal Cockup Hospital!
 

ah yeh have me at a disadvantage yon,cos i stopped checking it out years ago, can guess one of em, thats a knocking bet, but the other 2, reckon yeh should tell me.?:D

Re: Blackburn Royal Cockup Hospital!
 

Just been having a shufty on Blackburnweb. It's so quiet you can almost see the tumbleweed rolling across the screen...which is amazing considering Blackburn has a bigger population than Hyndburn. And what's more, three of its most prolific posters are Jaysay, Retlaw and Katex!

Don't know what all this "bad press" stuff is about, but the proof of the pudding is in the eating...and Accyweb's liveliness and constant stream of new members say a lot about the quality of the forum.

Re: Blackburn Royal Cockup Hospital!
 

That had me puzzled too Wyn

Re: Blackburn Royal Cockup Hospital!
 

Jay, I reckon we ought to have an Accyweb taskforce of experienced posters who can be loaned out to breathe new life into other local forums. "Is your forum down in the dumps?...call on the A-Team to give it a shot in the arm... humour...controversy...whimsy...Accywebbers reach the parts other posters cannot reach. Thread wanders a speciality." We're sending you and Mancie out on the next mission. ;) :D

Re: Blackburn Royal Cockup Hospital!
 

Would you mind not mentioning my name in the same sentences as that +&^%_)9:D

Re: Blackburn Royal Cockup Hospital!
 

He speaks very highly of you but, never mind, if there's going to be a clash of temperaments, we'll team you up with C'monStanley instead.

Re: Blackburn Royal Cockup Hospital!
 

Only one of those you mentioned slags off Accy Web, and your's truly.

He refers to me as 'she'.

Get her!

King of all they survey....in the tiny principality that is Blackburn Web.

Bless.

:D

Re: Blackburn Royal Cockup Hospital!
 

I must lead a very sheltered life. I have never ever even looked at Blackburn Web.

Re: Blackburn Royal Cockup Hospital!
 

Stop complaining.

Amazingly you come across as sane, and reasonable, on there.

:D:p:D

Re: Blackburn Royal Cockup Hospital!
 

I wouldn't bother.

More life in a Dodo sanctuary.

;):D

Re: Blackburn Royal Cockup Hospital!
 

Yeah, I noticed that...it took a bit of getting used to. :D

Re: Blackburn Royal Cockup Hospital!
 

There should have been a long line of green smileys behind that statement, then I'd have known you were definitely taking the urine :rolleyes:

Re: Blackburn Royal Cockup Hospital!
 

i thought blackburnweb had gone kaput ...

Re: Blackburn Royal Cockup Hospital!
 

Na was on it this morning and every morning for that matter, Burnley ain't looking to good though;)