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TJH 01-01-2012 15:36
Shop Locally - What A Joke!!!
 
Well, after the robbery i was advised to get quotes for anything that was stolen. 3 quotes for each item.

The internet is normally the cheapest place to shop, but i like having a proper local supplier who can deal with any warranty issues i might have. So i decided to get 1 internet quote for each item and them the other 2 quotes from local firms.

Screwfix were more than helpful, as would be expected from a large company. I then needed just one more tool shop to give quotes for £2500 of power tools stolen. So i decided to visit the Toolbox, just around the corner from Argos in Accrington. I went in, told the member of staff what had happened (he just managed to keep his eyes open) and then asked if he could quote for the replacement tools - this was his answer "No sorry, its a waste of my time".

Now, there was no one else in the shop, there was no else parked in there car park. It was 3pm friday so not exactly prime sales time.

So, for everyone who wants Accrington to be a nice and busy town, you have one problem, it seems some shop owners are making so much money that they don't need us, the customer.

I drove over to Nelson, where Able Tools are and got a quote for everything within 10 minutes.

Typical of what i think is wrong with Accrington.

mobertol 01-01-2012 15:41
Re: Shop Locally - What A Joke!!!
 
Unless he's the owner of the shop I think he might be losing his job if this gets out.

Unbelievable!

TJH 01-01-2012 15:44
Re: Shop Locally - What A Joke!!!
 
Strange you should say that!. No he does not own the shop.

Its owned by the chap who owns Whewells timber merchants next door.

My plan is to simply wait until the insurance pays the claim and then ill write to the owner, inform him of what has happened, include a copy of the cheque and then wait for the scream.

lancsdave 01-01-2012 15:58
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959589)
Well, after the robbery i was advised to get quotes for anything that was stolen. 3 quotes for each item.

The internet is normally the cheapest place to shop, but i like having a proper local supplier who can deal with any warranty issues i might have. So i decided to get 1 internet quote for each item and them the other 2 quotes from local firms.

Screwfix were more than helpful, as would be expected from a large company. I then needed just one more tool shop to give quotes for £2500 of power tools stolen. So i decided to visit the Toolbox, just around the corner from Argos in Accrington. I went in, told the member of staff what had happened (he just managed to keep his eyes open) and then asked if he could quote for the replacement tools - this was his answer "No sorry, its a waste of my time".

Now, there was no one else in the shop, there was no else parked in there car park. It was 3pm friday so not exactly prime sales time.

So, for everyone who wants Accrington to be a nice and busy town, you have one problem, it seems some shop owners are making so much money that they don't need us, the customer.

I drove over to Nelson, where Able Tools are and got a quote for everything within 10 minutes.

Typical of what i think is wrong with Accrington.

I presumed your first quote was from Screwfix in Accrington, in which case one of them was helpful and one wasn't, so how can that be typical of what is wrong with Accrington. :confused:

walkinman221 01-01-2012 16:03
Re: Shop Locally - What A Joke!!!
 
I deal with whewells/toolbox on a daily basis and find they are always helpful and courteous,and will go out of their way to help you. Anyone can have an off day its just unlucky you seem to have gone in on the off day.

TJH 01-01-2012 16:10
Re: Shop Locally - What A Joke!!!
 
Thats a very good point. But as The ToolBox is now the only power tool shop within Accrington & the fact it has been there for years. It makes me think why bother to shop within Accrington. I am aware that places such as Jewsons stock power tools and i think there is a Dewalt stockiest now open near ATS. But Jewsons are a builders merchants not a tool shop & i would like to deal with independent companies who are not part of huge chains. I used Screwfix as they are expensive for power tools as a rule and i thought it would allow the Toolbox to come in cheaper on there quotes.

TJH 01-01-2012 16:11
Re: Shop Locally - What A Joke!!!
 
I've spent £1000's in the toolbox in the past, and yes we can all have bad days, but with the way the economy is at the moment. We can't afford to have off days.

Michael1954 01-01-2012 16:16
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959604)
I've spent £1000's in the toolbox in the past, and yes we can all have bad days, but with the way the economy is at the moment. We can't afford to have off days.
Retailers should look after their customers, not treat them like they are a waste of their time. They will soon have plenty of time on their hands when they finish up with no customers.

walkinman221 01-01-2012 16:18
Re: Shop Locally - What A Joke!!!
 
I also use someone in burnley for my power tools Tool Options the guy who runs it is very helpful and keen on price ask for steve, they also sell hardware screws fixings silicones etc.

lancsdave 01-01-2012 17:19
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959604)
I've spent £1000's in the toolbox in the past, and yes we can all have bad days, but with the way the economy is at the moment. We can't afford to have off days.

You're right but MOST retailers are human. :D

I can understand you are feeling a bit brassed off with what has happened but seems a bit harsh to post about the one bad experience there when you have obviosuly been happy with the service to have spent £1,000's of pounds there.

derekgas 01-01-2012 17:39
Re: Shop Locally - What A Joke!!!
 
I use Whewells and the toolbox fairly regularly, most of what they sell is quality gear at reasonable costs, and never had a problem with the staff in the 8 years or so that I have used them, maybe a one off but inexcusable nonetheless, it wouldnt put me off though, I would just request someone else serve me.

TJH 01-01-2012 18:01
Re: Shop Locally - What A Joke!!!
 
Thats true we are all human, its not the first example of lack lustre service at the toolbox. But i know it sounds harsh, its not my problem. Plenty of other dealers both on the internet and around the lancashire area. But not so many customers with £2500 of tools which need replacing.

Retlaw 01-01-2012 18:15
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959589)
So i decided to visit the Toolbox, just around the corner from Argos in Accrington. I went in, told the member of staff what had happened (he just managed to keep his eyes open) and then asked if he could quote for the replacement tools - this was his answer "No sorry, its a waste of my time".

Now, there was no one else in the shop, there was no else parked in there car park. It was 3pm friday so not exactly prime sales time.
I'll bet neither Gordon or Michael Whewell know about that. If either of them find out somebody will be applying for job seekers allowance.
I've known Gordon since he was a sprog when his father aquired Key Joe's shop in Warner St. Gordon's dad worked at Lang Bridges during the war, worked on a horizontal borer when I first met him.
Retlaw.

TJH 01-01-2012 18:21
Re: Shop Locally - What A Joke!!!
 
I always thought Whewells were red hot on getting every penny, i used to live just a few door up from the chap who owns the place. Over on Royds Avenue. I think it is a case of having a bad day, the bloke who served me looked depressed before the conversation started and i would also guess he knows he cant beat internet prices and he is only quoting to meet the needs of the insurance company. I find it is getting harder and harder to spend money locally. The big internet companies are so fast and polite. I use Pet Planet for all the dog food etc, its cheaper than it is locally and arrives within 24hrs. Its just reality and the progression of the high street.

lancsdave 01-01-2012 18:32
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959635)
The big internet companies are so fast and polite. .

There are more complaints about non-delivery from internet companies than there are complaints about local shops.
Your right, many of us can't compete with internet prices, thats because price comes before service to most people, again it's human conditioning, and they really don't care if it's being run by some tax dodger from his poky little shied in the garden. As long as it's cheap they will buy it.

garinda 01-01-2012 18:43
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by walkinman221 (Post 959601)
I deal with whewells/toolbox on a daily basis and find they are always helpful and courteous,and will go out of their way to help you. Anyone can have an off day its just unlucky you seem to have gone in on the off day.

Same. Always had very good service.

Ususually only pence I'm spending, but they go out of their way to be helpful.

TJH 01-01-2012 18:54
Re: Shop Locally - What A Joke!!!
 
I think you have to give people a little more credit that just to presume that they will buy just because its cheap. If you read my first post i did state i wanted to purchase locally so that i could have the use of a real store for warranty issues etc. Although it is commendable for anyone to set up there own company, it does not mean that the local population owes you a living. I shop where the service is best. To presume that people don't care if these companies are tax dodgers or not is not correct 99% of time. Its a matter of perspective. I have been self employed for 19 years. My father 45 years within the lancashire area. I think it is important that local shops realise that no one owes tham a living nor loyalty. These things are built up over a number of years. The Toolbox is an example of me having a bad experience, nothing more. In some cases price does come before service, but this is not exclusive to the internet. A shop, a store front, a stall call it what you will, it does not make a company nor does it promise good service. Accrington lacks investment, its lack people with business know how running the place. It must be terrible to be a shop owner and see Tesco's move in. But thats progression. We all need to adapt. Both the vendor and buyer.

lancsdave 01-01-2012 19:19
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959641)
I think you have to give people a little more credit that just to presume that they will buy just because its cheap. If you read my first post i did state i wanted to purchase locally so that i could have the use of a real store for warranty issues etc. Although it is commendable for anyone to set up there own company, it does not mean that the local population owes you a living. I shop where the service is best. To presume that people don't care if these companies are tax dodgers or not is not correct 99% of time. Its a matter of perspective. I have been self employed for 19 years. My father 45 years within the lancashire area. I think it is important that local shops realise that no one owes tham a living nor loyalty. These things are built up over a number of years. The Toolbox is an example of me having a bad experience, nothing more. In some cases price does come before service, but this is not exclusive to the internet. A shop, a store front, a stall call it what you will, it does not make a company nor does it promise good service. Accrington lacks investment, its lack people with business know how running the place. It must be terrible to be a shop owner and see Tesco's move in. But thats progression. We all need to adapt. Both the vendor and buyer.
I'm not presuming they will buy just because it's cheap, but for the majority of people in areas where unemployment is high and incomes are low it is probably the biggest factor. It does also depend on the product or service you are selling wether the customer really cares about service.
We makes mistakes in what we do, we apologise to the customer. we may not be the best at what we do or the cheapest but we do take great pride in that our customer service would be difficult to fault. We are also wise to the fact that we can be as nice as possible to some people but they are only using their enquiry to us as a bartering tool to drive down somebody else's price or increasingly buy off the internet.

We know that the local community doesn't owe us a living or any loyalty, but the flip side of that coin is that local comunity can't really complain there's no retailers left in town when they all go spending their money on the internet because they save a few pence. If customer service was the driving factor then the robot in a warehouse of an internet company would be dismantled and sold to the local scrap merchant, those robots don't do customer service :)

wallop79 01-01-2012 19:28
Re: Shop Locally - What A Joke!!!
 
I wouldn't have thought any shop in this day & age could afford to turn away custom, especially in Accrington which is predominantly £1 shops, charity shops & card shops this doesn't exactly entice custom into our wonderful town. I'm pretty sure if the owners found out heads would roll. Probably the employee was just wishing for 5pm so he could get home, changed, and out partying all night, so couldn't be bothered actually doing what he's paid to do HIS JOB.

garinda 01-01-2012 23:09
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by wallop79 (Post 959651)
I wouldn't have thought any shop in this day & age could afford to turn away custom, especially in Accrington which is predominantly £1 shops, charity shops & card shops this doesn't exactly entice custom into our wonderful town. I'm pretty sure if the owners found out heads would roll. Probably the employee was just wishing for 5pm so he could get home, changed, and out partying all night, so couldn't be bothered actually doing what he's paid to do HIS JOB.
I do think the person should have helped, in the vain hope of making money for his firm, especially if they were quiet, but there was no guarantee the insurers would have used this local firm, to replace the stolen goods.

Most insurers already have like for like deals with the larger chains of stores.

Most small retailers get umpteen types of this sort of request a month. People wanting written receicpts, or proof of replacement costs, for someone's insurance claim.

Ninety nine out of a hundred of these claims won't be spent with the firms that provide them.

Always used to make me laugh, when some spotty Yanky backpacker had their luggage lost on the way over to Britain, and inisisted they needed proof of replacement cost of their clothing, as all their shirts were hand made to measure of the very finest Egyptian cotton poplin.

If you can, always try and keep your original receipts.

Saves a whole load of hassle.

garinda 01-01-2012 23:15
Re: Shop Locally - What A Joke!!!
 
So in a way this thread is about expecting someone to do some work for us for nowt.

From lawyer, to plumber, there aren't many other professions where people will do this for you.

Rather than moan about those who won't, perhaps we should congratulate all those retailers who will try to help, and who'll get nothing back financially for their efforts.

TJH 02-01-2012 08:33
Re: Shop Locally - What A Joke!!!
 
Ignorance can cost a company money. Its a fact that insurance companies will directly supply replacement TV's or laptops etc. But they do not in 99% of cases supply replacement power tools and they will never supply replacement Stihl equipment. They send a cheque and then request evidence that the money has been spent on the needed items.

So rather than me asking a salesman to do something for nowt as you have stated, i was asking him to do his job. I also was in a position to purchase the tools on the spot as they are needed for this week. I think this is an example of a little knowledge is a dangerous thing and that not all insurance claims are the same.

Stihl products can not be sent via courier, the customer must collect them from the dealer, so i can only purchase them from the few dealers located locally. IF the chap in the Toolbox had tried i would have handed over the money and purchased £2500 of equipment there and then, he had the items i needed. But it was just easier to say no, its not worth it. I presume this response was based on the same thinking that Garinda has used, which although applicable in some cases, it is in accurate for this example.

garinda 02-01-2012 08:53
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959712)
Ignorance can cost a company money. Its a fact that insurance companies will directly supply replacement TV's or laptops etc. But they do not in 99% of cases supply replacement power tools and they will never supply replacement Stihl equipment. They send a cheque and then request evidence that the money has been spent on the needed items.

So rather than me asking a salesman to do something for nowt as you have stated, i was asking him to do his job. I also was in a position to purchase the tools on the spot as they are needed for this week. I think this is an example of a little knowledge is a dangerous thing and that not all insurance claims are the same.

Stihl products can not be sent via courier, the customer must collect them from the dealer, so i can only purchase them from the few dealers located locally. IF the chap in the Toolbox had tried i would have handed over the money and purchased £2500 of equipment there and then, he had the items i needed. But it was just easier to say no, its not worth it. I presume this response was based on the same thinking that Garinda has used, which although applicable in some cases, it is in accurate for this example.
As I said, in the hope of making money for the firm he works for, he should have helped.

However, as you stated you were getting three different quotes, you did expect two firms to go out of their way, and do something for nowt.

How much work do you do for people, and get no pay for doing it?

:rolleyes:

As I say, firms have loads of similar requests, and most will be happy to help, even though the majority will not benefit financially.

This is nothing to do with shopping locally.

If you'd have kept your receipts for your tools you wouldn't have had half as much hassle now, and nothing to moan about.

As I said earlier, I've always found the people at the firm you mentioned very professional, and more than helpful.

Who knows, perhaps the guy you spoke to had spent all day, just prior to you going in, helping similar people, making insurance claims, for goods they had no proof of purchase for.

Less 02-01-2012 08:53
I know of an Engineering retailer in Accrington, excellent service, always helpful, would bend over backwards to give customer satisfaction, quality tools of all descriptions.
I won't say where it is, obviously the thread starter doesn't know of them and they deserve better customers than him. Why should I help a moaner that couldn't be bothered to ask for the shop manager when the assistant was lax in his job?
I've always been treated well at the shop he is complaining about and had estimates/quotes without hassle or hesitation.

jaysay 02-01-2012 08:54
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959589)
Well, after the robbery i was advised to get quotes for anything that was stolen. 3 quotes for each item.

The internet is normally the cheapest place to shop, but i like having a proper local supplier who can deal with any warranty issues i might have. So i decided to get 1 internet quote for each item and them the other 2 quotes from local firms.

Screwfix were more than helpful, as would be expected from a large company. I then needed just one more tool shop to give quotes for £2500 of power tools stolen. So i decided to visit the Toolbox, just around the corner from Argos in Accrington. I went in, told the member of staff what had happened (he just managed to keep his eyes open) and then asked if he could quote for the replacement tools - this was his answer "No sorry, its a waste of my time".

Now, there was no one else in the shop, there was no else parked in there car park. It was 3pm friday so not exactly prime sales time.

So, for everyone who wants Accrington to be a nice and busy town, you have one problem, it seems some shop owners are making so much money that they don't need us, the customer.

I drove over to Nelson, where Able Tools are and got a quote for everything within 10 minutes.

Typical of what i think is wrong with Accrington.
I had exactly the same problem with a bed firm in accrington a couple of years ago, my other have saw the type of bed I was after in a store near where she lives, so knowing the firm had a branch in Accrington I rang up, spoke to this lad, again didn't really seem interested that I was trying to give him and unsolicited sale, he ifed and butted for ages about the problems with delivery, I'd asked if the delivery men could take the old bed out, not take it away, and put the new one in for me as I had serious health problems, anyway in the end I just got fed up and rang off. I told the other half about this, she is not a lady to be messed with, within 10 minutes the manager had arranged to ring me at 5 that night and within 5 minutes the bed and a delivery day had been arranged, don't think the young lad was very popular

jaysay 02-01-2012 09:01
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by lancsdave (Post 959636)
There are more complaints about non-delivery from internet companies than there are complaints about local shops.
Your right, many of us can't compete with internet prices, thats because price comes before service to most people, again it's human conditioning, and they really don't care if it's being run by some tax dodger from his poky little shied in the garden. As long as it's cheap they will buy it.
I have bought something on the internet twice in the last fortnight Dave, a book and sports gear, the book had a 10 day delivery time on it I received it within 40 hours, the sports gear was ordered at 4pm on boxing day and I received the order by 11-30am on Wednesday, can't fault that

garinda 02-01-2012 09:03
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959712)
I presume this response was based on the same thinking that Garinda has used, which although applicable in some cases, it is in accurate for this example.
Where's the evidence, that means you arrive at this conclusion?

I always went out of my way to help people.

I've also been in a similar situation to yourself, and found people who were more than willing to help me.

Perhaps people were falling over to help me, because I went to places with the right attitude, which meant all the people I asked were more than willing to assist me.

:rolleyes:

TJH 02-01-2012 09:05
Re: Shop Locally - What A Joke!!!
 
Why help a moaner? good point.

And as for proof of purchase, i have invoices for every item, but i was asked to get 3 quotes for replacement costs.

Its not a question of being a moaner or expecting something for nothing. I asked 2 of the national chains for quotes and then went down to the Toolbox for my third in the hope he would be cheaper and i could spend my money locally and get the service i need in case of warranty issues. Very simple.

Why should i help a moaner, i will use that as the most simple minded, selfish and pathetic quote of 2012. Although its only the 2/01/2012 i feel that quote most reflects Accrington. There was no shop manager present, why should i argue to spend money in the precious town of Accrington. Like you said, they don't need me and Less i don't need them, although i would expect that if you informed the manager you could have lost them £2500 of custom i would think they would say thank you, we couldn't be bothered anyway.

TJH 02-01-2012 09:07
Re: Shop Locally - What A Joke!!!
 
Oh thats a simple conclusion Garinda, the insurance company when asked, stated they would pay via cheque and then request evidence that the money had been spent on replacing the stolen items. So i was no wasting the precious time of the salesman.

garinda 02-01-2012 09:15
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959724)
Why help a moaner? good point.

And as for proof of purchase, i have invoices for every item, but i was asked to get 3 quotes for replacement costs.

Its not a question of being a moaner or expecting something for nothing. I asked 2 of the national chains for quotes and then went down to the Toolbox for my third in the hope he would be cheaper and i could spend my money locally and get the service i need in case of warranty issues. Very simple.

Why should i help a moaner, i will use that as the most simple minded, selfish and pathetic quote of 2012. Although its only the 2/01/2012 i feel that quote most reflects Accrington. There was no shop manager present, why should i argue to spend money in the precious town of Accrington. Like you said, they don't need me and Less i don't need them, although i would expect that if you informed the manager you could have lost them £2500 of custom i would think they would say thank you, we couldn't be bothered anyway.
Well everyone else, who's been a customer in the store you mentioned, seems more than happy with the good level of customer service.

You're the only person moaning about them, after deciding to publicly give them as much bad publicity as you can.

The majority of people seem happy with this company, and will continue to go there.

TJH 02-01-2012 09:15
Re: Shop Locally - What A Joke!!!
 
Garinda, you have taken what i said as an insult me thinks!. Not my intention as i was merely trying to convey then point that not all insurance companies replace items directly and that if the salesman thought what you had written about insurance companies just sending me out the power tools was correct. Then yes i can see his point in his attitude. However for the Forum User know as Less, i think you a right idiot as they say locally.

garinda 02-01-2012 09:17
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959726)
Oh thats a simple conclusion Garinda, the insurance company when asked, stated they would pay via cheque and then request evidence that the money had been spent on replacing the stolen items. So i was no wasting the precious time of the salesman.

....and the other two firms, you sought quotes from, what will they get for their efforts?

:rolleyes:

TJH 02-01-2012 09:20
Re: Shop Locally - What A Joke!!!
 
Garinda, i think its great that people "stick" up for local firms, but cant i say that i found there service poor?. surely i can without being attacked my a few people saying the service is great and this guy must be a moaner with nothing more to do?.

Lets clarify exactly the point i was trying to make, on the day i went in, the service was terrible.

Speculate all you want on why and then come to the conclusion is was my attitude that was in fact the problem, but when all is said and done. Its only a point of view, ill shop somewhere else, you will continue to use them. Its freedom of choice.

TJH 02-01-2012 09:22
Re: Shop Locally - What A Joke!!!
 
Nothing at all, you are totally right. Some people blame Gordon Brown, others the French but you have now solved the question of why we are in recession. TJH goes around getting quotes from nation firms and then spends the money locally!!!. Do we still have stocks in Accrington?, maybe you could throw rotten food at me for my crimes against shop staff?

Less 02-01-2012 09:25
Quote:
Originally Posted by TJH (Post 959724)

Why should i help a moaner, i will use that as the most simple minded, selfish and pathetic quote of 2012. Although its only the 2/01/2012 i feel that quote most reflects Accrington. There was no shop manager present, why should i argue to spend money in the precious town of Accrington. Like you said, they don't need me and Less i don't need them, although i would expect that if you informed the manager you could have lost them £2500 of custom i would think they would say thank you, we couldn't be bothered anyway.
You're absolutely correct in that it is a selfish and simple statement of mine, though simple minded? Pathetic?
No way, I don't want you in front of me in the engineering retailers upsetting the staff with your high and mighty attitude ruining their day and wasting the time of genuine customers stuck behind you.
You now say there wasn't a Manager in the shop, (that wasn't in the first post), however before coming on here and slagging them off I suspect any reasonable person would have called back when there was a Manager present and would have had a far more positive response than you got from the assistant that let you and the shop down.

TJH 02-01-2012 09:30
Re: Shop Locally - What A Joke!!!
 
Less, Garinda. You both win, ill take my attitude and leave Accyweb. I would ask members look back at all my posts. You will see they have all be posted to help people and advise on local issues. I don't post often, only when i have a problem or advice. But ill leave it to the above members. I don't see why i should argue to say i had bad service or receive grief for my efforts. A local forum for local forum? no a local forum for bullied kids who now feel its there turn to verbally attack anyone who's "face" does not fit. I can only be grateful for the nice comments ive had over the past few years and i hope with hind sight my actions were rash. But although ill not be missed, i will feel i have lost resource for public information

garinda 02-01-2012 09:32
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959733)
Garinda, i think its great that people "stick" up for local firms, but cant i say that i found there service poor?. surely i can without being attacked my a few people saying the service is great and this guy must be a moaner with nothing more to do?.

Lets clarify exactly the point i was trying to make, on the day i went in, the service was terrible.

Speculate all you want on why and then come to the conclusion is was my attitude that was in fact the problem, but when all is said and done. Its only a point of view, ill shop somewhere else, you will continue to use them. Its freedom of choice.

I'm not 'sticking up for them'.

Like you, I'm just giving my take, on the level of customer service, I found in there.

Which in my experience was very good.

Hence no moaning from me, and it seems no one else on here, besides yourself.

As stated earlier, in a similar position to yourself, I didn't have any problems, and found people very willing to help me.

Probably benefited from having the right attitude, when seeking assistance from others.

:rolleyes:

garinda 02-01-2012 09:40
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by TJH (Post 959738)
Less, Garinda. You both win, ill take my attitude and leave Accyweb. I would ask members look back at all my posts. You will see they have all be posted to help people and advise on local issues. I don't post often, only when i have a problem or advice. But ill leave it to the above members. I don't see why i should argue to say i had bad service or receive grief for my efforts. A local forum for local forum? no a local forum for bullied kids who now feel its there turn to verbally attack anyone who's "face" does not fit. I can only be grateful for the nice comments ive had over the past few years and i hope with hind sight my actions were rash. But although ill not be missed, i will feel i have lost resource for public information
A moaner, unable to take criticism, and now playing the victim card.

Full house.

Well done.

You've been able to publicly name and shame a local firm, who you thought provided bad service to you.

Others, have given their experiences, which seem at odds with your's.

It's called balance.

Leave, don't leave. I care not.

Perhaps you can also claim for a new dummy.

As an essential tool of your trade.

:dummy2:

Less 02-01-2012 10:03
Quote:
Originally Posted by garinda (Post 959740)
A moaner, unable to take criticism, and now playing the victim card.

Full house.

Well done.

You've been able to publicly name and shame a local firm, who you thought provided bad service to you.

Others, have given their experiences, which seem at odds with your's.

It's called balance.

Leave, don't leave. I care not.

Perhaps you can also claim for a new dummy.

As an essential tool of your trade.

:dummy2:
Quote:
Originally Posted by Less (Post 959737)
I suspect any reasonable person would have called back when there was a Manager present and would have had a far more positive response than you got from the assistant that let you and the shop down.
Yes, a moaner as can be seen from the above quote I wasn't exactly defending the assistant, just criticising the fact that the shop was condemned for one incident that wasn't followed up by the moaner to rectify this lack of service.
One bad apple etc.
That doesn't mean the whole company or it's staff should be condemned, if by expressing my thoughts to the 'victim' of this horrendous act I am now a bully then a bully I shall remain, (I find sack cloth and ashes too tedious to wear so won't be recanting anything).

jaysay 02-01-2012 10:05
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by garinda (Post 959740)
A moaner, unable to take criticism, and now playing the victim card.

Full house.

Well done.

You've been able to publicly name and shame a local firm, who you thought provided bad service to you.

Others, have given their experiences, which seem at odds with your's.

It's called balance.

Leave, don't leave. I care not.

Perhaps you can also claim for a new dummy.

As an essential tool of your trade.

:dummy2:
Ya but he'll have to be careful where he goes to purchase one, the staff may not be up to scratch:rolleyes:

jaysay 02-01-2012 10:11
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by Less (Post 959745)
Yes, a moaner as can be seen from the above quote I wasn't exactly defending the assistant, just criticising the fact that the shop was condemned for one incident that wasn't followed up by the moaner to rectify this lack of service.
One bad apple etc.
That doesn't mean the whole company or it's staff should be condemned, if by expressing my thoughts to the 'victim' of this horrendous act I am now a bully then a bully I shall remain, (I find sack cloth and ashes too tedious to wear so won't be recanting anything).
Ya like I said earlier in the thread I had a problem about one useless employee at a store in town, but didn't blame the store and was more than satisfied with the service I recieved from the manager, I just find it a little strange that somebody in employment would take this route to hand in their notice:confused:

lancsdave 02-01-2012 10:21
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by Less (Post 959745)
Yes, a moaner as can be seen from the above quote I wasn't exactly defending the assistant, just criticising the fact that the shop was condemned for one incident that wasn't followed up by the moaner to rectify this lack of service.
.

It wasn't just the one shop that got critiscised, it was all the town's businesses. Without looking back was something like, 'Typical of whats wrong with Accrington' :mad:

garinda 02-01-2012 10:33
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by lancsdave (Post 959748)
It wasn't just the one shop that got critiscised, it was all the town's businesses. Without looking back was something like, 'Typical of whats wrong with Accrington' :mad:
Yup.

Quote:
Originally Posted by TJH (Post 959589)
So, for everyone who wants Accrington to be a nice and busy town, you have one problem, it seems some shop owners are making so much money that they don't need us, the customer.

I drove over to Nelson, where Able Tools are and got a quote for everything within 10 minutes.

Typical of what i think is wrong with Accrington.
Everything in Accy is bad, because of this one incident.

Whereas everything in Nelson is just peachy, apparently.

One bad apple, and all that, means some would like to tarnish your own business Dave.

Sorry about that.

Less 02-01-2012 10:36
Quote:
Originally Posted by lancsdave (Post 959748)
It wasn't just the one shop that got critiscised, it was all the town's businesses. Without looking back was something like, 'Typical of whats wrong with Accrington' :mad:
Yes Dave and for my oversight I humbly apologise, after all just like everyone except the thread starter, nobody's perfect!

lancsdave 02-01-2012 10:41
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by garinda (Post 959752)
Yup.



Everything in Accy is bad, because of this one incident.

Whereas everything in Nelson is just peachy, apparently.

One bad apple, and all that, means some would like to tarnish your own business Dave.

Sorry about that.

Having escaped the dark life of Nelson for the sunnier climate of Accrington I know the truth :D:D:D:D:D

cashman 02-01-2012 11:13
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by lancsdave (Post 959756)
Having escaped the dark life of Nelson for the sunnier climate of Accrington I know the truth :D:D:D:D:D
Yeh but has Nelson,not been on the rise since yeh moved?:D

lancsdave 02-01-2012 12:59
Re: Shop Locally - What A Joke!!!
 
Quote:
Originally Posted by cashman (Post 959763)
Yeh but has Nelson,not been on the rise since yeh moved?:D
As a towns greatness seems to be measured by wether it's got a new bus station, I'll have to admit defeat on that one :D


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