Originally Posted by cashman (Post 1038700)

It would surely be cheaper to take passport in n the muppet scan it there n then?:rolleyes:

Originally Posted by accyman (Post 1038696)

so you go to the town hall and sit at the window talking to an advisor for 20 mins while you fill in the forms you require

you are then handed back your documents and told to put them in an orange envolope and take it outside the building and put it in the mail box so it can be collected at the end of day by someone upstairs

why cant the muppet keep hold of the documents and take them upstairs?

i know there are cuts but is leg power that expensive?

Originally Posted by accyman (Post 1038701)

PS:
if you are asked to mail in documents that you feel uneasy about parting with dig your heels in deep and insist they scan them infront of you and hand them back

Originally Posted by lancsdave (Post 1038746)

The idea of the system is to make it as difficult as possible not to claim anything. Usually they make you feel like something they wipe off the bottom of their shoes. At least thats our experience

Originally Posted by accyman (Post 1038754)

i was only after single person rebate on council tax lol

Originally Posted by accyman (Post 1038754)

i was only after single person rebate on council tax lol

Originally Posted by cashman (Post 1038700)

It would surely be cheaper to take passport in n the muppet scan it there n then?:rolleyes:

Originally Posted by Mick (Post 1038787)

Its funny if you need to pay them some money you can do it online but if you need to claim a rebate or want money off them you have to go in person:rolleyes:

Originally Posted by jaysay (Post 1038789)

Think they call that give and take Mick:D or should I say take and give:rolleyes:

Originally Posted by Less (Post 1038797)

It isn't often reported but it does happen, that some people mainly from Nigeria try very hard to steal peoples identity just so they can pay their Council tax for them.
http://www.gifs.net/Animation11/Jobs...roger_ship.gif

Originally Posted by accyman (Post 1038775)

give it 12 months an all our enquiries will be dealt with by a call center in india by someone called bert with a female voice and a very poor grasp of english

so at least we have improvements on the horizon then :-)

Originally Posted by accyman (Post 1038775)

give it 12 months an all our enquiries will be dealt with by a call center in india by someone called bert with a female voice and a very poor grasp of english

so at least we have improvements on the horizon then :-)

Originally Posted by Eric (Post 1038827)

We can get around that in Canada ... because this is a bilingual country, we are always offered the choice of service in English or French. If you opt for French, you get routed to a call centre in Canada, where all the operators can speak both languages fluently. The operators are so used to this little trick that they quickly switch to English if you are struggling with French.:D

Originally Posted by accyman (Post 1038832)

say you want english then speak to the indian call center in french and see what happens :D

Originally Posted by Eric (Post 1038838)

Probably get someone who speaks lousy Spanish.;)

Originally Posted by Gordon Booth (Post 1039462)

How did you stop yourself from screaming?

Originally Posted by Gordon Booth (Post 1039462)

So in the meantime you don't get any money off anyone?
How did you stop yourself from screaming?

Originally Posted by Less (Post 1039457)

I thought this little episode might fit nicely with Accymans thread.

I had to go to my Doctors this morning, he signed me off sick.

Now as many of you know I've been on Job Seekers, so you'd think transferring from one benefit to another should be reasonably straight forward.

Oh, no, wrong again Less.

I took my sick note down to the joke shop and showed it at reception, Ah, you need to fill in form such and such o.k. says I where can I get that?
Oh no problem I'll fill it in for you now.
Name addy, Insurance number length of time signed off as ill.
Right there you go, all done she said.
Goodness me I replied I expected it to be a little more complicated to transfer benefits that's marvelous. Oh dear me no, that's not a transfer, that's just us stopping your money, you will now have to make a fresh claim for Employment Support Allowance.

Right, so can I do that here?

No you ring this number they will fill it in over the 'phone, send you the form to check and sign, you put the sick note in with the form and once they've processed it you'll be informed about being, entitled, or not. (The last part was said very quietly, I don't think she really wanted me to hear that).

Can I ring from here?

No our 'phones are for Job seekers only, you'll have to go home and ring from there.
:o

Originally Posted by jaysay (Post 1039528)

Marvelous how wonderfully helpful they were with you Less, what would be so hard to sort your case out in one visit and without all the flaming red tape, mind you, if they started doing that they'd never justify going on marches about job cuts would they, if the public sector was run on the same lines as the private sector they could use half the staff, but shushhhh they don't want you to hear that

Originally Posted by Neil (Post 1039545)

One minute you want the government to create jobs for people, next minute your saying the government have too many people doing those jobs.

You can't have it both ways.

Originally Posted by Neil (Post 1039545)

One minute you want the government to create jobs for people, next minute your saying the government have too many people doing those jobs.

You can't have it both ways.

Originally Posted by Gordon Booth (Post 1039462)

So in the meantime you don't get any money off anyone?
How did you stop yourself from screaming?

Originally Posted by accyman (Post 1038696)

so you go to the town hall and sit at the window talking to an advisor for 20 mins while you fill in the forms you require

you are then handed back your documents and told to put them in an orange envolope and take it outside the building and put it in the mail box so it can be collected at the end of day by someone upstairs

why cant the muppet keep hold of the documents and take them upstairs?

i know there are cuts but is leg power that expensive ?

Also if asked for proof of ID the council now expect you to mail in your passport or driving licence or drop it off in the mail box outside the building so they can scan it and send it back to you by mail.

Has the world become so complacant that people are willing to leave documents that are basically your identity in the hands of a muppet with a scanner and the shambles known as royal mail ?

i never let vital documents out of my sight and i cetrainly wouldnt expect to be parted from them for up to a week.God knows what could happen to them and they arnt cheap to replace either

Originally Posted by Tesco Rambler (Post 1044471)

Totally agree with you. This kind of thing seems designed to drive a bloke mad. I really hate it when they ring you up stating your name and you respond normally as you do on the phone, one human being to another, when they suddenly have the cheek to ask you three questions to prove you are the person they rang in the first place.
My identity is so undesirable that I wish someone would nick it, debts 'n all.

Originally Posted by Less (Post 1044469)

Just for you Gordon a link to my blog about this:-
Once Upon A Time In The Land Of We're All In It Together - Accrington Web

:D