Bt billing
 

Any one had any problems with bt billing eg puting the monthly bill up a night mare to get sorted with over seas call centre any one know of a uk based centre number

Re: Bt billing
 

It might be worth going through to sales and telling them you are thinking of changing, because you can't make any sense of their overseas call centres, they may just put you through to an English speaking operator?

Re: Bt billing
 

Have heard of that tactic working, dont recall if twas B.T. or not, but worth trying imho.

Re: Bt billing
 

Cant change till may less then i think i will go with tesco they seem ok bt are the worst cant e mail them now

Re: Bt billing
 

I had a problem with BT.Told them I could not understand a word of the guy in India in the call centre and I was going to go to plusnet.They sound found me someone I could understand

Re: Bt billing
 

May isn't that far away, tell them you want it sorting or you will change, I've done similar and they even offered a discount if I stayed with them.
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Re: Bt billing
 

Could always make a complaint in person at the new call centre near tesco?

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No good at a call centre, they will all have a set script to work to.

Re: Bt billing
 

Yes bt accrington funny how they ring me to try to up grade but any problems its always india in the last few days my bb speed has gone up to4.29 upload download 0.81 ping 42.50 thats in baxenden on old cooper wire to a pole the best ive had

Re: Bt billing
 

I'm sure BT's charges went up in January..which is probably why you are noticing them this month...it will be the first month that the charges have been applied.
Despite being on paperless billing I got notification of the increase in charges and an e-mail as well.
My personal experience of Bt has always been good........and they were quick to fix faults and supply me with a new hub when I did have problems.

Re: Bt billing
 

Yes margaret i am ok with the new price my problem goes back to last may with my new 12 month contract they say one price and charge me £10 a month more nightmare

Re: Bt billing
 

Oh, I would be onto that. But why didn't you notice before now(not being fly - just that I would have taken it up before now).
I check my bills online each month.

Re: Bt billing
 

It might be the way they sold it to you. They often say phone and broadband for £5 a month with a £10 a month line rental - the line rental writing is often smaller or not quite as obvious

Re: Bt billing
 

Ive been with bt 30 odd years and remember the dial up internet days of the 90s a penny a minute bt have always be ok with tec problems but with billing no so good they once refunded me £200 after a 6 month battle only 3 month left on contact now

Re: Bt billing
 

Re: Bt billing
 

I usually get someone who is Scottish when I ring o2

Re: Bt billing
 

BT are cheats from top to bottom. They will promise you the earth but never do. My advice is to go somewhere else where they speak the truth. I transferred to Zen Internet who rent the line from BT. The verdict: BRILLIANT.

Re: Bt billing
 

Well, of course you are entitled to your opinion....I haven't had anything but good service from BT....and prompt attention on the single time that I had a problem.
Glad you have found a provider that suits you........with a spiritual title too.

Re: Bt billing
 

Service is pretty good. But new customers to BT should beware of how easily their quarterly bills soon amount up

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Never wanted the earth. Just a cheap reliable internet connection that is unlimited with no bs. BT for me has always been none applicable

Re: Bt billing
 

I am glad you have had good service from BT Margaret. You must have had my share. Thank you for bringing that up but there is nothing spiritual about Zen. They are just good at their job which seems to be getting rarer these days. I would have been quite happy to stay with BT but they seemed to add to my bill numbers that I couldn't possibly have dialled and since no one else had access to my phone they couldn't blame it on anybody else. I call that persistent cheating and not the occasional mistake.

Re: Bt billing
 

I have been with BT for thirty plonk years(maybe even a bit more)I have a package which gives me free anytime calls(I know that they aren't really 'free' but that this is factored into the cost of my package) the only calls that are not free are the international ones and geographic numbers......not used in this house. So they would stick out like a sore thumb on my itemised bill.
I am not a big phone user - either mobile or landline.

Re: Bt billing
 

try contacting virgin media during out of office times
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Re: Bt billing
 

call crentre for billing bases at globe centre 0800443311