Digital Camera Problems
 

Little one had got her mitts on the camera a few month ago to take some pics of her mates but God knows what she's done! :confused: She says she definately hasn't dropped it or anything.


It's a Sony DSC-P51. 1st problem was the lens wouldn't open, we gave the batteries a really good charge but now the shutter opens but there's no image at all on the display screen. We've wiped the memory card, we've pressed the reset button to set it back to factory settings ..... lost as to what to try next. Anyone any ideas or does it sound like a shop repair job?

Re: Digital Camera Problems
 

Not sounding good, can you try some other batteries/main adaptor in case they are knackerd and not holding a full charge? I must say its not sounding good for it though.

Re: Digital Camera Problems
 

My Daughter has a Dsc Sony and was having the same type of problems
she brought it over here for me and i took it to garth dawsons they want £30 before they look at it and sent it away if you have the work done they will knock the £30 off the price of the repair hers was going to cost upwards of £140 so decided to buy a new one.

Re: Digital Camera Problems
 

Cheers entwisi, just going to root the box out and see if it came with an adapter but I don't think it did. Will def try that first, especially with those prices Mick. :eek: That is extortionate, especially when it looks like it could be a weak spot on the camera. I was having a quick look on line and found a camera forum were they were discussing it.

Re: Digital Camera Problems
 

Mick, have you seen that on the Sony website? Whether or not it's still available, Sony realises it's a glitch and are offering to fix it for free. Was your daughters one of the models it names?

mthead just gone to buy some brand new rechargeable batteries to rule that one out. If it doesn't work I'll give the phone number a try.

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Have a look here tinks
is your camera on here and is this the fault if so its a free repair

http://www.sony.co.uk/view/ShowArtic...site=odw_en_GB

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yes is on the list DSC V1
number to ring UK - 08705 143480

if you want to borrow her mains power unit to try on your camera you can

Re: Digital Camera Problems
 

Cheers Mick I'll let you know when we've tried these new batteries. :)

Yes that's the same problem I've got with mine, no imge in the LCD screen.

So you'll be able to get that camera you have sorted out too, won't you?

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That's good of Sony to admit there's a fault and offer free repair. I hope you both get them fixed. :)

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so do i willow i have just phoned my daughter and she will contact them soon:)

Re: Digital Camera Problems
 

Right Mick, I've rung and spoke to them, all a very painless exercise they were very helpful. They have given me a free post address to send the camera to, with a note inside explaining it's an I 2 problem.

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ok thanks Tinkerbelle my daughter will be ringing them soon

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Wonderful, i will ring them tomorrow as soon as i finish work i out tonight so i will ring tomorrow.

Great help.

Thanks.

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i have a problem with my digital camera too tinks...i can't find it, could you ask lol if she's been to mine and taken it? ;)

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What my cleptomaniac daughter? What would possibly make you think that lol! ;)

Hiya Mummiboo, great news or what! I was expecting to have to pay a fortune for it's repair.

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mines a sony dsc-v1 and the picture had gone like water all like liquid on the screen all blarry!

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It does say on the website distorted image (which you have) or no image at all (which I have) :)

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Thank you very much for this info, two of my family have these camera's and problems, and have been moaning for ages..

Now they can get it sorted....FREEEEEEEEEEE

Many thanks again :):)

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Glad to be of help Simon. I'm really happy I posted this thread now :)

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Bloody good job i hadnt a clue to fix it or this thread wouldnt of been here - i bet sony are crapping themselves now hehehehehe - good one tinks:D

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Maybe next time I buy a camera it will be from Sony. Their customer care seems second to none.

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LOL true, wonder if they can bring my sony handycam back to life after i found out it didnt bounce :rolleyes: hehehehehe tho their video is still working 13yrs old now:D

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I bet Sony send a letter back to mthead saying "Take pics of anything but your missus, that'll solve the problem!" :o

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Awww dont be so hard on yerself - just hope you cleared it in case MThead had took some rather errrrr blue shots on it;) :D

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...... :rofl38: ...... Do I look silly? Yes I know I do but I'm still not sending the memory stick ;) they get the camera and THAT'S IT lol!!

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:rofl38: .... i will so laugh myself silly if they wouldn't do it without your memory stick so they can assertain the full problem of your camera;) :D

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OMG !! :eek: If they do I'll call you round to listen to the phone conversation, which would probabably start with "Yeah, yeah nice try Buster! Why do you want my memory card? Have you been speaking to accymel or sommat?" :D

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:rofl38: how do u know its not MThead thats done a sly deal - hence you are all getting it done for free lmfao!!!!!!!!!!!!!!!!!!!!!:D

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Cause I've just got his nethers in a tight grip and said "YOU HAVEN'T HAVE YOU? :mad: " It's OK he had a convincing squeal ;) :D

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OK, mines just gone to the post office to be sent away to be fixed, so fingers crossed ;) Good luck with yours too guys :)

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:rofl38: nowt better than being squeezed into submission as substitue for a lie detector pmsl!!!! I wondered who was squeeling last night i thought it was a tortured cat:eek: :D

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I don't f***ing believe it! :mad:

Those ba****ds at Sony have just sent me an invoice to the tune of £114.56 for the repair to the camera.

They are trying to tell me that it wasn't the same problem that is covered by the free repair service, it's a flexi-tube(?) that's come lose. Massive coincidence that a flexi-tube coming lose has the same impact on the camera as the LCD chip malfunctioning (free repair service) isn't it! :mad:

They have gone a head and done the work on the camera without even asking me if I wanted to proceed with the repairs at the cost.

I'm waiting for someone from their service department to get in touch as I got no sense out of the first muppet I spoke to!

Free repair service my a**e, I thought it was to good to be true! :mad:

Re: Digital Camera Problems
 

talk to CAB, I don't think they can do that. You sent it for a free repair, if it didn't qualify they should have notified you before proceeding!

Re: Digital Camera Problems
 

OMG!

Just had the call back, it's not Sonys policy to inform a customer before any repairs are made.

He was useless too, but I got an address for a letter of complaint to go to.


Grrrrrrrrr :mad:

Re: Digital Camera Problems
 

That is well out of order, they should actually inform u of how much & why before carrying out the repairs i think its a con job to justify their crap quality of that camera & make a bit extra - i would seek further advice about it tinks:)

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I don't bloody believe it! I've just been back on the site were the information is and it was updated on the 24th of November to include a little bit about repair charges ........ that was not there when I saw that website the first time round and the bloke I spoke to on the phone didn't say anything of that nature either. Another coincidence that I made contact on the 21st :confused: :mad:

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Thats something u can tell them how come they have just decided to update the information after u send them the camera for repairs:confused: sounds really dodgey as i said before they were probably crapping bricks after an influx of complaints came thro:rolleyes:

Re: Digital Camera Problems
 

This has just been added to there site .

"Note: If the fault is not the CCD chip, then normal Sony Central Services charges apply (please call for details)."

This was not on when we first found the site

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Mick, you read the site that was not there was it!?!

Re: Digital Camera Problems
 

Nope that has only just been put on the site

if it was not the CCD that was the problem then they should have informed you of the price of repair,
before hand and you could dicide if it was worth the repair as you can get a new camera for that price these days
They should not have gone ahead and repaired it as you sent it in for a free repair
I would not pay

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Not only decide if it was worth repairing, it would have given me the option to search around for a more competetive repair service

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Re: Digital Camera Problems
 

I would also have a word with trading standards too.

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How strong do you make a first complaint letter? I'm not used to this kind of thing. I've composed the basis of one , I'm just trying to think if I've covered everything.

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I would still ring trading standards before u send it off cos they could point out some arguement to your complaint that u may not know of. If u want me to read proof it let us know:)

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Have a look on here tinks you might find some help or advice

http://www.consumerdirect.gov.uk/

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If you will please Mel ;)

Cheers Mick just going to have a nosy at that site :)

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No probs will be round in a jiff :D

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Well i dont think i should ring them now for all i know it could be a ploy for everyone who sends their camera in we can charge £xxx they will make a killing how do we know if it qualifys for the free repair if you dont send it in? and if you do send it in and it wont qualify and you will get stung. (soo wrong).

Re: Digital Camera Problems
 

Yep :(

I'll keep you posted on what happens with this Mummiboo. I've sent a complaint letter off to Sony and have been in touch with Trading Standards lot, they said to give them 3 week to reply before they can take it up with them but they've agreed they are bang out of order ...... so fingers crossed ;)

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can only wish you well tinks if theres 1 thing i cannot stand its dirty robbing rip-off bast***s, might be worth checkin out watchdog see if you can get sony some real publicity.good luck.

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LOL! Sent an e-mail to them too :D

Cheers Cashy ..... be a scrap and half this one little Tinks v's the Sony Giants ;)

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give it to me if anyone can i can i got still got those magic fingers infact just pulled a sony cam to peices but cant find a backlight online for it if you trust me neice

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Wish I had come to you first, they've already fixed it without my permission and now what £114 off me

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dont pay it and tell em to keep the damn thing

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Yes willow a letters gone to them and trading standards said I have to allow them 3 weeks to reply.

Why should I tell them to keep it though Cherokee? It belongs to me. In my opinion them keeping my camera borders on theft.

Re: Digital Camera Problems
 

fair point but you could insist on a relacement


but isnt that some sort of robbery them repairing it without permissin and wanting money off you ..

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Give em hell girl!!! ;)

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I don't want or expect a replacement, I just want my camera back. They can even unfix the repair that they did. At least that way I can look for my camera to be fixed at a more competetive price than £114 to solder a wire back on.


I think so yes

Re: Digital Camera Problems
 

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Sony said they do. It's not their company policy to inform the customer before repairs are made ........ I say, is it not now! We'll see about that shall we ;)

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Cheers Willow I intend too :)