Help needed in writing a letter of complaint please
 

Some of you may think that this is a bit of a pathetic complaint but I am unimpressed and want they manufacturer to know this.

On saturday I bought a Flymo grass trimmer hoping to be able to sort my garden out a bit. I got it home, assembled it as per the instructions and was good to go. I tried it and the cable reel thing came off when i turned it on and some of the cable came loose. I checked the instructions to make sure that I put it back on properly as this was already attatched when i got it. So i re-wound in the cable and checked that all the fittings etc were tight, pulled the trigger for a second and all seemed fine. I then headed off out to start on the garden. When i turned it on again outisde the reel thing came off again, this time though "whipping" my leg and leaving two small but very deep gashes that were pouring with blood and took ages to stop bleeding. I am going to return this strimmer to where I bought it but do want to register a complaint with Flymo I just dont know how to word it and dont want to sound pathtic when I do. Can anyone help me in the wording of this complaint please

Thanks
Em

Re: Help needed in writing a letter of complaint please
 

no i dont think thats pathetic, i dont blame you for wanting to write to them, its obviously their fault


i'd word the letter something like this


Dear Sir/Madam
YOUR FLYMO IS CRAP AND I WANT A REFUND :D

Re: Help needed in writing a letter of complaint please
 

I don't think it's a pathetic complaint, it sounds like you cut yourself quite badly.

Re: Help needed in writing a letter of complaint please
 

Re: Help needed in writing a letter of complaint please
 

I think the main thing to remember is to keep it polite whether you are telephoning or writing a complaint.

I work in customer services and I feel much more inclined to help someone who has kept a civil tongue in their head. Some people abuse us, very often we understand their frustrations but name calling and bad language is totally uncalled for and doesn't get you anywhere.

Re: Help needed in writing a letter of complaint please
 

I should know all this as I worked in customer services for years but im struggling because ive never been one to complain, but im always polite even when I do

Re: Help needed in writing a letter of complaint please
 

The templates on Bonnyboy's link cover the info you need to get in. :)

Re: Help needed in writing a letter of complaint please
 

Re: Help needed in writing a letter of complaint please
 

Dont just accept a refund tho hun, take a photo of the of the injury and send them a copy

Re: Help needed in writing a letter of complaint please
 

It hardly looks anything really, but when you look closely you can tell that they are deep wounds but I doubt that a photograph will show this properly

Re: Help needed in writing a letter of complaint please
 

Put it on e-bay with a description like that there are some that will pay a fortune!

Re: Help needed in writing a letter of complaint please
 

Now come on, she's not after selling her legs Less:p

Re: Help needed in writing a letter of complaint please
 

Not on their own....... am considering selling my body (to medical science) might earn an extra few quid lol

Re: Help needed in writing a letter of complaint please
 

Which they would then want back, for hire of crutches:D

Re: Help needed in writing a letter of complaint please
 

Good point!

Re: Help needed in writing a letter of complaint please
 

Where did you buy it from?

Re: Help needed in writing a letter of complaint please
 

To guarentee getting sommat free, get your kids to write it. I remember when I was little, about 8 or something, my parents were wallpapering our study, and the paper was crap. Kept peeling back off and splitting. I'm a very sensitive soul and was really mad that it had upset my parents!
Anyway, so unbeknown to my parents, I wrote a letter to the company telling them how disappointed we were and that it had ruined a day's decorating and a lot of money. Must have sounded like an 8 year old cause they sent us £100 worth of vouchers! Sweet.
A cunning plan x

Re: Help needed in writing a letter of complaint please
 

Awwww two 2 yr old's writing:D How sweet!

Doubt they'd get what they were trying to say tho;) lol

Re: Help needed in writing a letter of complaint please
 

I bought it from Homebase, cant see any problem in returning it but its just what it did that has bothered me. I know when I take it back I WILL get my money back



And get my kids to write it??? They will just scribble, dont think it will get me anywhere, might ring them and put them on the phone though, the operator will be very confused, they conversation from my two would go something like "Hiya, yeah, yeah, yeah, get down, yeah, yeah, mummy, papa, yeah, yeah, seeya, b'bye"

Re: Help needed in writing a letter of complaint please
 

well, sure, obviously if you've got toddlers it isn't going to work!

Re: Help needed in writing a letter of complaint please
 

I have only ever written 2 letters of complaint, both of which involved holidays...:rolleyes: I was compensated on both occasions..(and quite rightly so):cool:

My advice would be :-
1) Address your letter to the most senior person in the organisation, the Chief Exec with a copy to the Customer Service Manager.

2) Make it clear that this is a letter of complaint.

3) List your complaints/the faults, and stick to the facts.

4) Send photographic proof if necessary.

5) Be polite and reasonable in your letter, (do not slag anyone off).

6) Make it clear that you will not use their company/airline/product again unless they can give you a reason to do so.

This is what I've done on both occasions and it has worked ok for me. Good luck. :D

Re: Help needed in writing a letter of complaint please
 

yak yak, meow, BAAAAAH!! (evil sheep)

Re: Help needed in writing a letter of complaint please
 

Thanks for all your help.

My "wounds" are healing slowly, they might have started to heal quicker if jack hadn't figured out that he gets an "Ouch" every time he pokes them!

Re: Help needed in writing a letter of complaint please
 

and nag, nag, nag of course

Re: Help needed in writing a letter of complaint please
 

I agree with Lettie - I always start at the top & work down - always find that customer service dep't don't exist to seriously help you, more often its to prevent them upstairs from finding out whats going on

Every time I have used this method it works wonders; as can also be testified by my daughter, a member of AccyWeb too, who followed my advice and got results

And to help Flymo are owned by Husqvarna, the CEO is called Bengt Andersson and their address is Box 30224, SE-104 25, Stockholm

Re: Help needed in writing a letter of complaint please
 

Oooooh, now that maight help me, thanks very much for this info