If you are interested in booking onto any of these courses or if you would like further details about Positive Steps please do not hesitate to contact:
Melanie Whitehead
Positive Steps
Hyndburn & Ribble Valley CVS
21 Cannon Street
Accrington
BB5 1NJ
Tel: 01254 879966
Fax: 01254 879944
E-mail: [email protected]

Thursday 23rd July 2009
Dealing with Aggression
Time: 10 am – 12:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ
　
Aims of this session are to discuss strategies for recognising and diffusing conflict.

By the end of the session you will be able to:
Describe signs of aggression
Better understanding of body language

Thursday 23rd July 2009
Communication Skills
Time: 1 pm – 3:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ

Aims of this session are to develop a clear understanding of what is involved in providing good customer care.

By the end of the session you should be able to:
State the main forms of communication and their uses
Understand the importance of listening
Demonstrate their role in enquiry and complaint handling

Thursday 30th July 2009
Time Management
Time: 10 am – 12:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ

Aims of this session are to understand all the factors involved in effective Time Management and how these are developed and applied.

By the end of the session you should be able to:
Understand the meaning of time management and why it is important
To describe the steps needed for effective time management
Demonstrate, through discussion, how these are applied

Thursday 30th July 2009
Assertiveness Training
Time: 1 pm – 3:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ

Aims of this session are to provide an understanding of the term ‘Assertive’.
Gain practical examples of communicating with and dealing with assertiveness.

By the end of the session you should be able to:
Understand the need to be clear about what you need and how it can be achieved
Be able to deal with challenging issues
Deal with positive and negative feedback

Thursday 6th August 2009
Interview Techniques - Part 1
Time: 1 pm – 3:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ

Whether you are preparing for an interview for voluntary work or for paid employment, this session will give you some very useful skills.
This session covers all the important aspects that are needed for an interview whether it is for voluntary work or paid employment.
You will develop an understanding of the importance of preparation for an interview and how this can be achieved.
Remember
‘failing to plan is planning to fail’

Thursday 13th August 2009
Interview Techniques - Part 2
Times to be arranged on an individual basis
(You must attend Interview Techniques - Part 1)
Time: 1 pm – 3:15 pm
Venue: CVS, 21 Cannon Street, Accrington, BB5 1NJ

This one to one 20 minute session will help you to bring the skills you have learned in Interview Techniques Part 1 session into practice.
The aim of this session is to help you build your interview confidence.

We are happy to announce the arrival of:
Volunteering Information Service
Please feel free to call in :
Tuesday 9.30am-12pm
Friday 1pm – 3pm
This service will be available until 30th September 2009
The Volunteering Information Service is open to anyone who would like to find out more about the different voluntary work options available. Please feel free to call in to meet our trained mentors who will be more than happy to have a chat about the wide variety of voluntary work avavaible and to offer support.
EVERYONE WELCOME
Hyndburn and Ribble Valley CVS,
21 Cannon Street,
Accrington,
BB5 1NJ
Tel: 01254 879966