Accrington Web - You aint going to believe this....

ok should i do it?

Whats happened is AOhelL disconnected me 3 times today normally about an hour after signing on!!! It happened the last time about 8.30 - me highly fed up by this time went through to live chat... and this is what happened

20:35:37SystemWelcome SHILLELAGH ...
20:35:37SystemConnecting to server. Please wait...
20:35:37SystemConnected to eunadprod02-lux
20:35:37SystemInitial Question/Comment: Why is it that aol keeps disconnecting and reconnecting since ive downloaded the update?
20:35:37SystemThank you for calling into AOL Broadband Live Help for technical support
20:35:37SystemI may be with some other Members at the moment, please bear with me and I shall be with you as soon as possible :)
20:36:36SystemPlease accept my apologies for the delay. While you wait, have you checked out AOL Help Main to see if your query can be answered there?
20:36:36Systemhttp://help.aol.co.uk
20:41:47SystemAnupama Pradhan SUP has joined this session!
20:41:47SystemConnected with Anupama Pradhan SUP
20:41:47SystemWelcome to AOL Live Help. How might I be of service to you?
20:42:07Anupama Pradhan SUPHi, A very warm welcome to you:-)
20:42:07Anupama Pradhan SUPGood evening:)
20:42:07Anupama Pradhan SUPWe apologise for the fact that you had to wait in the queue for long before getting connected to me. There is a software issue going on because of which the hold time is high. However as you are with me now, I will try my best to help you with your concern as prompt as possible.
20:42:20Youwhy is it since i downloaded the update that the service keeps disconnecting
20:42:28Youits ok i'll let you off
20:42:38Youyou apologised so nicely lol
20:43:30Youits just done it again and thought i could copy and paste the error number in here so you knew what it was
20:43:39Youbut it wont let me... lol
20:45:17Anupama Pradhan SUPThere is nothing to worry as I am here to help you and I assure you I will try my best to help you to resolve it!
20:46:37Anupama Pradhan SUPMay I know the make of your modem please?
20:46:47Youbt voyager 105
20:48:17Anupama Pradhan SUPCan you please tell me the version of AOL and Windows that you are using?
20:48:24Youaol 9
20:48:27Youwindows xp
20:48:35Youhome edition
20:51:38Anupama Pradhan SUPThank you very much for all the information and being patient with my questions.
20:53:38Anupama Pradhan SUPI have an e-mail here written specifically for that. I'll send that to you now. Follow the instructions in that e-mail and if you have any further questions then please do come back to us.
20:53:48Youok
20:56:19Anupama Pradhan SUPIs there anything else I can assist you with at this time?
20:57:15Youhave just read the email
20:57:36Youit says to uninstall and reinstall internet explorer
20:57:44Youi dont use internet explorer
20:57:49Youi use aol's own
20:57:57Youso thats no good to me
20:58:09Anupama Pradhan SUPPlease do not follow that step then,
20:58:41Youi also ran spybot yesterday
20:58:46Youso thats no good to me
20:59:10Youi just want to know what it is thats causing the disconnection
20:59:19Youif it is the download
20:59:24Youcan i uninstall it
20:59:39Anupama Pradhan SUPSure.,
21:00:12Youit is the one that dial bb
21:02:49Anupama Pradhan SUPSince AOL Broadband joined the Carphone Warehouse group of companies earlier this year, we are continuously working to align new systems and processes in order to ensure the continued quality of your service.
21:03:05Youbut its not working
21:04:23Yousince i downloaded that update ive been disconnected more times than i have been in the last year!!!! I was on a forum and writing on a blog ... i lost the lot cos it disconnected
21:05:42Youis it any wonder why people are considering leaving
21:05:49Anupama Pradhan SUPOkay.
21:05:49Anupama Pradhan SUPI understand how you feel and believe me if i were at your place I would have felt the same.
21:06:20Anupama Pradhan SUPKindly allow me a moment....
21:13:41Anupama Pradhan SUPThanks for being on hold, I appreciate your patience.
21:14:08Youim still here
21:15:31Anupama Pradhan SUPIn order to resolve this issue, you need to create a DUN connection.
21:15:41Anupama Pradhan SUPWith a new username and password.
21:15:51Anupama Pradhan SUPNew details are:
21:16:35Youi want to keep my user name
21:16:41Youand my password
21:17:02Anupama Pradhan SUPYour AOL username and password is same however these details are for modem.
21:17:24Youseeing as everyone knows this email address
21:17:42Anupama Pradhan SUPPlease do not worry, Your AOL username and password is same however these details are for modem.
21:17:45Youand i receive emails from around the world
21:17:58Youu want a name - ok ******
21:18:31Youpassword *******
21:20:12Anupama Pradhan SUPPlease hold while I compose the e-mail for you.
21:21:32Anupama Pradhan SUPThanks for being on hold, I appreciate your patience.
21:22:33Anupama Pradhan SUPI have sent the e-mail to you, please confirm if you have received it.
21:26:01Youyes i have received
21:26:02Youit
21:26:35Youdoes this mean when i sign in instead of using shillelagh i will be using *****?
21:27:48Anupama Pradhan SUPNo, that is incorrect. You will sign on to AOL using the same screen name and password and everything will remain same. Please do not worry about anything and nothing is changed . You just need to follow the steps that I have sent you and you should be all set.
21:27:48Anupama Pradhan SUPYou will need to follow those steps offline and I assure you that your issue will be resolved.....and if you do not understand anything or you face any problem to perform those steps then please come back to LIVE HELP again and we will surely help you further......
21:28:10Youok
21:29:18Anupama Pradhan SUPIs there anything else I can assist you with at this time?
21:29:34Youno not at the moment
21:29:48Anupama Pradhan SUPThank you very much.. It was my pleasure assisting a valued AOL Member like you:-). Thank you for calling us at AOL Chat and has been an absolute pleasure helping you. If you still have any issues, please do not hesitate and visit us at Keyword:LIVE HELP and we shall be more than happy to help you. Thank you once again take care and goodbye. :-)
21:29:58SystemAnupama Pradhan SUP has left this session!
21:29:58SystemThe session has ended!

The emails are quite interesting as well....

Email 1:

Dear Member,

Thanks for contacting AOL. It's AOL's aim to help you get the best possible online experience, and you can get further assistance at any time from Live Help, and the dedicated Help channel.

The Problem that you are facing might be because of one or several reasons like the Temporary internet files , Cookies, Cache, load on RAM, more applications running at the same time, firewall spyware etc.

I would request you to perfom the follwoing steps , you might need to repeat some of them again, Please perform them in tandem to resolve the issue . However if the issue persists please upgrade or reinstall the Internet Explorer program in your PC.

Delete Cookies, Temperory internet files, Clear History and Clear Browser cache, restore IE defaults

Click on the Start button->Settings->Control Panel->Internet options->Settings Tab->Click on view files->Press Ctrl + A ->then press Delete.

Open Internet Explorer click on Tools>Internet Options>General> Delete Files> Press OK

Open Internet Explorer click on Tools>Internet Options>General>Press Clear History

Click Start -> Programs -> AOL -> AOL System Information. Click on the Utilities tab on the top of the window. Click Clear Browser Cache. The browser cache size will return to 0 kb.

Click on the Start button->Settings->Control Panel->Internet options-> Advanced> Restore defaults> Click Apply > Click OK

QUICK RESTORE

CLOSE AOL AND THEN FOLLOW THESE STEPS OFFLINE

Go to start --> Programs --> AOL --> AOL System Information

Click the Utilities Tab

Click Quick Restore Button

Click Proceed

Click OK to exit

Close AOL System Information

Go to start --> Programs --> AOL --> AOL System Information

Click the Utilities Tab > select Rebuild AOL adaptors

And if you can't able to access the system information then please go through right click on AOL icon and click on 'ONE CLICK FIX and on that Window you will find a QUICK RESTORE OPTION.

Or , If you are using System information 2.0 then

Please go through Utilities Menu >> On that page you will option ' ONE CLICK FIX' >> Click on That it will open a New Window >> On that page you will find a Option 'QUICK RESTORE'

REBUILD AOL ADAPTER

Rebuild the AOL adapter and delete ACS files

If the AOL adapter or ACS files have become damaged or corrupt, this may cause problems connecting to the AOL software.

To rebuild the AOL adapter and delete ACS files:

1. Close the AOL software.
2. *Use the One-Click Fix to rebuild the AOL adapter/delete ACS Files.
3. Start AOL and click Sign On.

To use this fix, you'll need to first download the One-Click Fixes. To run the fix you must be using the AOL software or Internet Explorer. One-Click Fixes are unavailable on Windows Vista.

Repair ACS(AOL 9 Users Only)

Click on Start, select Settings and click on Control Panel (for users of Windows XP, click Start and select Control Panel). When the control panel loads, double click on Add/Remove Programs.
In the Add/Remove programs list, select AOL Connectivity Service and click on Change/Remove. Select Repair AOL Connectivity Services from the list and click on OK. Once the process has completed, click on Close and restart the AOL software.

Closing programs.

Windows 2000/Windows XP

- Hold down the CTRL+ ALT keys on your keyboard and press the DELETE key once. Click the Tasklist button on the Windows security window.
- Make sure that you are in the Applications area.
- From that list of programs the only ones it is necessary to keep running are anti-virus and firewall software.
- Highlight any other program listed and click End Task.
- Repeat the previous steps until only the above mentioned remain.
- Click on X in the top right corner of the window to close the Close Program window.

Note During closing programs if a window appears, with the message 'This program is busy or not responding', just click End Task.
Once you have completed this step you should launch AOL again and see if the problem is solved.

Check the System resources

Please hold down the Control (Ctrl) and K keys on your keyboard at the same time, then type in the keyword : SYSTEM INFORMATION

Please confirm the System memory/ RAM, it shoulr be more than 128 and load on the memory should not be more than 75 percent. If the load is more than 75 pecent , please remove the unnecessary programs from your PC. This will decrease the load on the memory.

Check Spyware:

Spyware is software, usually downloaded for free from the Internet, that records information from the user's computer, whenever the computer connects to the Internet. Usually the information recorded is benign in nature, mostly concerned with general marketing information (ie., spending habits) rather than specific information like credit card numbers, although some programs are capable of retrieving specific information as well.

The problem with Spyware lies in the fact that this information is transmitted without consent. Spyware programs are sometimes poorly written, containing bugs and causing the computer to malfunction. Spyware can cause disconnects to AOL, and slow down your computer. Spyware does not respect your privacy.

What should I do?

AOL Spyware Protection (ASP) is a product designed to enhance online safety by helping to identify, remove and protect you from hidden applications called Spyware. Spyware is commonly installed with popular shareware programs and these applications are used for tracking a user’s behaviour on the Web. If you do not have latest AOL spyware protection ion your PC, Please Go to AOL Keyword: Spyware . and run an online check up on your PC , you can also downlaod and install this program in your PC.

Remember
There's a dedicated team of Agents trained to answer your questions from 8am to midnight, seven days a week on 0844 499 55 55. See AOL Keyword: SupportMe for details of call charges.

Please let us know how helpful you found this email by visiting AOL Keyword: Supermail Feedback. Category: Internet

AOL 9.0 VR is smoother, faster and safer than ever before - and it gives you more tools to use the Internet the way you want. Like AOL Computer Check-Up - a smart tool that you can use to examine your PC for common problems, and get help to fix anything that may be wrong. Video Instant Messaging and AOL Talk allow you to see and hear your friends online as you talk to them, using a Webcam and microphone.

And with improved connectivity, automatic anti-virus protection and faster browsing, you can get more of what you want online and less of what you don’t.
Get AOL 9.0 VR now at AOL Keyword: Upgrade

Email 2 is full of screenshots on how to make the dun connection etc ....

So do i do it?