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BT or Tiscali ... where is the fault ?
Ok... are you sitting comfortably.
After 3 weeks of intermittent/no Internet .. it was obvious was the 'phone line that fed my Internet. 'Phone line went off; Internet went off, 'phone line came back for a while, Internet came back ... easy up to now. Before I realised was intermittent for a while, did speak to Tiscali .. they said would be my filter ... sent me a new one. Still didn't work .. ah yes, phone line permanently down now... :( After comedy of errors with BT .. phone line restored, Internet back. Happy Kate .... :Banane20: It is absolutely fine, until someone decides to ring me on this line, or I open it up for dialling ... then Internet goes down again.. have to reboot router and unplug lead and all leads into filter to restore. Not a line I use ... but BT had rung me to check all OK... explained to the foreign lady that she had rung on this line and caused me grief. Knew exactly what she was going to say ..."Well, can you ring out and receive calls? " "Yes" is the answer ... just cuts me Internet off everytime it rings, etc. "Best to ring your provider (Tiscali)" .. gives me number, I indulge her by writing it down. Any ideas ? Anyone out there, please. BT will charge me £130 plus VAT if not their fault if they come again, but I just know it is them. Do get sales calls on this line about twice a day .. never answer it, of course, because nobody knows I have 01254 2***** Haha .. not a chance .. know you lot...:D |
Debtor Tiscali ... where is the fault ?
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Re: Debtor Tiscali ... where is the fault ?
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Why has BT changed to BUT when you have quoted ? |
Re: BT or Tiscali ... where is the fault ?
You have both Tiscali and BT phone lines? When I was with Tiscali they took over the line rental and phone line from BT and when my dialup became really slow Tiscali told me they would get BT to put it right. I heard no more but it did not go right. Then they told me it was the filters, but still no joy. Finally, Tiscali 2nd line support said it was something faulty at the exchange and they would fix it. And all was OK. 6 months later the same happened again, it never got fixed but I flit anyway. Moral is: keep pestering Tiscali till you get to 2nd line support. Also you could try making sure you have an ADSL filter on all your phone sockets, it might just be that.
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Re: BT or Tiscali ... where is the fault ?
Perhaps I have confused you .. have two 'phone lines,but only one supports the Internet.
BT own all 'phone lines . Tiscali and other providers mearly rent them out from them (or whatever). My original filter is ADSL .. using it now, not their crappy one. Will try Tiscali .. but think they will refer me back to BT and BT to Tiscali... grrrr. |
Re: BT or Tiscali ... where is the fault ?
So it's your Tiscali phone/internet line then, so I would say pester Tiscali because they are the provider on that line, even if BT own all the lines. They will try to say it is BT problem, but Tiscali are responsible. It is up to them to fix it.
My problem was very similar, sometimes cutting off the internet, sometimes making it so slow to be unusable. It helped when I disconnected my second phone (which was on the same line). But it sounds like a problem at the exchange or outside your house, if you're happy with your filters. |
Re: BT or Tiscali ... where is the fault ?
Will have a go at Tiscali then .. BT have already dug outside my house to fix the line, so maybe Tiscali will put some pressure on them. It's not a second phone .. another line which supports a fax.
Will report back.. thanks. |
Re: BT or Tiscali ... where is the fault ?
Tiscali went bust, it is now TalkTalk
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Re: BT or Tiscali ... where is the fault ?
And talk talk are rubbish at customer service.......they took over onetel and they pester and pester me to have my broadband with them........NO WAY.........Absolute Rubbish....considering taking my calls back to BT.
I have never had any problems with BT.......had an internet problem, contacted them and it was sorted in 48 hours...they delivered me a new home hub free of charge...cured my internet problems immediately. |
Re: BT or Tiscali ... where is the fault ?
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Never had a problem with Internet before. I am talking about BT with my 'phone line which I contacted direct about it because it was down. If you have an Internet problem which could be your 'phone line all your provider will do is contact BT, and they will get in touch to fix it. |
Re: BT or Tiscali ... where is the fault ?
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You've got to watch the beggars, they will still try and claim it was you fault. Retlaw. |
Re: BT or Tiscali ... where is the fault ?
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Retlaw. |
Re: BT or Tiscali ... where is the fault ?
Kate I wasn't referring to the actual problem, I was just saying that while Talk Talk is rubbish at customer realtions(and my calls still are under the banner of Onetel, but if you ring them for any reason it is talk talk who respond)in my experience, BT were very prompt in solving the problem.
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Re: BT or Tiscali ... where is the fault ?
I know, Margaret, don't know what I am talking about to be honest. Is BT broadband not run separately to the Open Reach (that's what's on their vans now) which deals with the 'phones ?
Could lay down the category of errors they made whilst I was trying to get them to restore it, but would take up too much web space ..Mick would not be pleased.. :D I think Retlaw has got the nearest, although they have already dug up my pavement ... just suspect something still not right under there. They did mention putting a new cap on. Have put the old filter back as was a better one than what they sent me .. but same problem whichever one I use. Will try my provider (talk, talk) later tonight when I have probably an hour to spare. BT not interested any more as 'phone line working, just crashes my Internet when someone rings or I try to use it. |
Re: BT or Tiscali ... where is the fault ?
I had a problem similar to your .......but a long time ago. I contacted them and they sent me the ADSL filters........and stupidly, I put them onto the connection next to the computer(Where you plug the line in for the internet connection)...........when I put the filters on the junction box (where you plug your phone in), the problem was cured.
Had a similar problem when we upgraded to Sky+........that line needed a filter too, but no-one told me. I figured it out for myself. While I am not saying that this is your problem, it worked for me. Hope you get sorted soon Kate.......it is a blooming imbuggerence when services don't run as they should...especially as they aren't cheap. |
Re: BT or Tiscali ... where is the fault ?
BT were having problems in Great Harwood last week, but one of my neighbours who uses Tiscali (or whatever it's called this week) posted this to the Great Harwood forum:
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Re: BT or Tiscali ... where is the fault ?
ask your neighbours if theyre having problems with the internet ... if they are then theres a good chance it could be the phone lines ... if not have a go at tiscali or whatever it is ..
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Re: BT or Tiscali ... where is the fault ?
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I did ring my provider and how embarassing was that ! He suggested I try putting the telephone plug attached to the filter in the second socket ... the one the main socket holds (have to unscrew it). This made sense as would prove was the 'phoneline. After further conversation ... rang the offending 'phone from my mobile to just prove what I was talking about. Guess what !! The internet did not disconnect, and has not done since. :o Looks like it has sorted itself out now ... just a glitch as they say. Thanks all.. x |
Re: BT or Tiscali ... where is the fault ?
:):)
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Re: BT or Tiscali ... where is the fault ?
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What made me laugh though when I was onto the advisor at Talk, Talk (from a far away country) was that he remarked... "Ah yes, can hear crackling on your 'phone which will be a fault". Had to explain was not on the offending 'phone, but my other landline ... :rofl38: |
Re: BT or Tiscali ... where is the fault ?
LOL. It must have been a stroke of luck then that he made the right suggestion. You probably made his day!
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Re: BT or Tiscali ... where is the fault ?
Oh no, Gobbiner, didn't do that whilst he was on the 'phone .. takes too long to find me screwdriver. Just rang the 'phone to see if the Internet went down again and it didn't.
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Re: BT or Tiscali ... where is the fault ?
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This is so you disconnect all extension and equipment from the line and plug your filter and modem straight into the line. Often the problem is mistakes with filters and extensions. I prefer the ADSL master socket front, it replaces the original one and has a phone and modem socket on it and you dont need the horrible little filters. Its the way BT first installed ADSL and they are now using them again as it can improve speed by removing the issues with internal wiring. Its the way I had my ADSL before I switched to the much better Virgin service. |
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