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yonmon

08-07-2012 19:59

Synaptics sufferer !!

My Advent Monza Notebook has a Synaptics Touchpad as part of it's Windows 7 services.... I have tried in every way to discover a method of adjusting the sensitivity of this to prevent it from interfering with my typing of text in MS Word...and on Facebook and other Internet areas which require text input.
I have followed every instruction and advice from many areas but cannot, via the Mouse Properties box find the various pages for adjusting the necessary settings !!.

Not wanting to keep on disabling the Touchpad..and then having to go through the restart procedure using a wheelmouse every day...as you will realise I am I suppose at my wits end as to where to go next.... and.. would value some advice from anyone having had a similar problem....Ta !...in anticipation !

Restless

08-07-2012 21:47

Re: Synaptics sufferer !!

Have you tried looking up your notebook on the advant website and seeing if there is a drvier/touchpad settings tool ?

entwisi

09-07-2012 07:45

Re: Synaptics sufferer !!

do you have the official Synaptics driver installed? If not your PC will default to basic HID (human Input device) settings so that it will work but will not offer you the advanced options that Synaptics drivers do.

Drivers | Synaptics

yonmon

09-07-2012 22:45

Re: Synaptics sufferer !!

Thanks for your replies !...YES I have installed the relevant drivers from Synaptics and Device Manager tells me that these are the latest and are working properly...but they are not !..as my previous post outlined.
The techicians and FAQ's at both Advent and Synaptics are of little help...and 'Knowhow' do'nt appear to know how !!, and I am left without the means to adjust the settings which will allow me to control a cursor which due to the sensitivity of the touchpad, behaves totally erratically.
My old XP machine allows access to the settings, which makes me think that perhaps this problem might be generic to Windows 7...maybe ??.
Having 'done the right things' (I think!) to attempt to have my machine under my control...and not keep having to use the fn f6 function when typing text...is there anything else I can try ?? ( Without plumbing the depths of the Registry !! )....Hope so...

Alan.

entwisi

10-07-2012 07:34

Re: Synaptics sufferer !!

does the System tray have an Synaptics icon/launcher in it? does that offer any settings options?

As you will be aware I'm a Linux bod so dont have a Windows 7 machine to check against

Ian

yonmon

10-07-2012 08:52

Re: Synaptics sufferer !!

Ian !!...Aye it does !!..and it opens up the Pointing Device Box..which opens up to reveal the Synaptics Logo which when opened reveals the useless information referred to earlier ...viz 'Wheelmouse' and not Synaptics Touchpad !!.
Curiously enough when checking the icon in the System Tray it also shows 'Accessories ...these are..Pressure Graph and Moodpad and when checked both produce a box
saying 'Sorry, this programme requires a Pointer Touchpad and the Synaptics Pointer Drivers '...which conflicts with the info provided by the Device Manager...now there's a mystery for you !!.
It seems to be a problem with the Drivers..some appear to be missing, but I can't do any more than use those downloaded and installed from Synaptics.
I take your point regarding your affection for Linux. but if any of your fellow experts can come up with a solution then I would be forever grateful..Alan,

entwisi

10-07-2012 10:24

Re: Synaptics sufferer !!

is your mouse plugged in all the time? do you use the mouse for pointing and so want to permanently disable the touchpad?

Restless

10-07-2012 15:37

Re: Synaptics sufferer !!

Have you tried the driver from here? If so already. Try reinstalling. Make sure you have the right driver IE 32bit or 64bit and reinstall. Afterwards try in control panel see if you have touchpad.

Drivers | Synaptics

Try looking in control panel see if there is a touchpad settings that has appeared.

Quote:

Originally Posted by entwisi (Post 1002008)

does the System tray have an Synaptics icon/launcher in it? does that offer any settings options?

As you will be aware I'm a Linux bod so dont have a Windows 7 machine to check against

Ian

Virtual box?? :)

Restless

10-07-2012 15:42

Re: Synaptics sufferer !!

I can't even find a website where you can download advent drivers. How stupid is this company?...

edit: seems somebody has made an unofficial looking support forum... What is ur model #?

Look here

http://www.adventsupport.com/viewtopic.php?f=1&t=387

yonmon

10-07-2012 19:31

Re: Synaptics sufferer !!

Quote:

Originally Posted by Restless (Post 1002082)

Restless !!... I have uninstalled the previous Drivers and installed the latest 64 bit Drivers from the Synaptics site, and as you will read from my earlier posts....all to no avail !.
Whatever I try the Touchpad Settings Box will not appear.
I agree with your comments regarding Advent's poor service...if you look on the suggested Forum you will find an entry under my name....no replies yet though !!...AND Synaptics are of a similar ilk !!...
Thanks for your concern...keep looking for a solution to this annoying problem

yonmon

10-07-2012 19:43

Re: Synaptics sufferer !!

Quote:

Originally Posted by entwisi (Post 1002035)

is your mouse plugged in all the time? do you use the mouse for pointing and so want to permanently disable the touchpad?

Ian !!...Obviously there are times when it is not convenient to use my Wheelmouse..and NO I don't want to disable it, I can switch it off using fn-f6 but this too is an annoyance and anyway I want to set my machine up as I want it, hence my quest to solve this problem....Thanks for your suggestions and, incidentally, this reply has taken eight minutes to type due to the erratic behaviour of the wild cursor !!......back to XP maybe ??.

Alan.

Restless

10-07-2012 20:11

Re: Synaptics sufferer !!

Hmm the notebook had XP on it to begin with? So is it an older notebook? are you sure it is 64BIT? how much ram does it have?

Restless

10-07-2012 20:11

Re: Synaptics sufferer !!

Ever tried Linux?

Quote:

Originally Posted by yonmon (Post 1002150)

back to XP maybe ??.

Alan.
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yonmon

10-07-2012 20:31

Re: Synaptics sufferer !!

Quote:

Originally Posted by Restless (Post 1002155)

Ever tried Linux?

Sorry if I didn't make it quite clear Restless...I have two machines an old Advent with an XP OS...and this new one with Windows 7.
What I was suggesting...somewhat tongue in cheek...was that I
should install XP in the Monza instead of W7...which might allow me the access to Synaptics Settings which I so earnestly desire !!.....
Thanks for your thoughts.....

Alan A.

Restless

10-07-2012 21:44

Re: Synaptics sufferer !!

AH ok, I read that wrong.

Are you sure the notebook is 64bit windows? Look on control panel/system it will tell you there.

If you are on 64BIT windows and you have less than 3-4GB memory then you dont need 64bit and should perhaps try installing 32bit windows7 instead. If it is 32bit windows you are using then you should try the other driver...

I wouldn't go back to XP. Have you thought about trying Linux/Ubuntu... You do not have to install it to try Linux

entwisi

11-07-2012 08:16

Re: Synaptics sufferer !!

Quote:

Originally Posted by yonmon (Post 1002150)

You might find you need to unplug the wheelmouse whilst you tweak the settings and then plug it in again afterwards. Windows might be giving it priority in the order of which pointing device to use which will restrict the driver from being fully active.

yonmon

11-07-2012 21:35

Re: Synaptics sufferer !!

Quote:

Originally Posted by entwisi (Post 1002216)

Hi again Ian !!...

Have tried this....but, as reported, there are no relevant settings to tweak !..
Have finally found someone on the Advent Forum who appears to have some impression as to what is what...but as yet he seems to be as baffled as you, I, and 'Restless'....
will keep you posted !!.. Thanks... Alan.A

yonmon

14-07-2012 18:25

Re: Synaptics sufferer !!

Entwisi and Restless !!....

Having been in touch with Advent..it appears that, as we feared, the Touchpad in their Monza Laptops is NOT a Synaptics product after all...thus any Drivers downloaded from them are totally useless !!!!.
Mind you Advent don't know which provider they used for the Pads.....so fine tuning of my pad and more importantly my Cursor is an impossibility.
I await further info from Advent...but am not holding my breath !!........Cheers and happy typing !!...... Alan.A.

Restless

14-07-2012 18:53

Re: Synaptics sufferer !!

I thought that may have been possible so after looking on that forum. What is your model number ?

Actually you could try this driver
ElanTech Touchpad Driver 8.0.7.0 - TechSpot Drivers

yonmon

17-07-2012 11:14

Re: Synaptics sufferer !!

Quote:

Originally Posted by Restless (Post 1002826)

I thought that may have been possible so after looking on that forum. What is your model number ?

Actually you could try this driver
ElanTech Touchpad Driver 8.0.7.0 - TechSpot Drivers

I've found it yippee !!..via c/applications/drivers I discovered that the Touchpad provider (s) were 'Sentelics' (never heard of 'em !)....SO..
I deleted all things Synaptics...found the Driver installation file for Sentelics....installed these...'Configuration' appeared in Mouse Pointers in Control Panel...I configured the desired settings....and now......the Pad and cursor behave themselves...( Touch Wood !!)....

Thanks for your concern...and to Entwisi'...meet again sometime ??......Regards Alan.

Margaret Pilkington

17-07-2012 12:14

Re: Synaptics sufferer !!

I have been following this saga with interest.
I'm so glad you have got it sorted out at last.

Restless

17-07-2012 16:35

Re: Synaptics sufferer !!

Yep glad you got the problem sorted.

yonmon

17-07-2012 19:35

Re: Synaptics sufferer !!

Quote:

Originally Posted by Margaret Pilkington (Post 1003133)

I have been following this saga with interest.
I'm so glad you have got it sorted out at last.

Maybe another case of manufacturers failing to provide accurate information and backup Margaret ??.
Thanks for your thoughts....AND this saga relating to Computers and myself is just one in a long line of 'confusing discombobulations' believe me !!.:confused:

Restless

17-07-2012 21:02

Re: Synaptics sufferer !!

No maybe about it. They are that bad of a company that users have to make their own support site! It is pretty ridiculous.

Quote:

Originally Posted by yonmon (Post 1003201)

e

Maybe another case of manufacturers failing to provide accurate information and backup Margaret ??.
Thanks for your thoughts....AND this saga relating to Computers and myself is just one in a long line of 'confusing discombobulations' believe me !!.:confused:

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