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Re: Thinking Aloud
Is it time to bring back the "I'm Backing Britain" campaign?
On the subject of call centres being located in foreign parts I've had two dealings with such call centres recently both of which have had a negative outcome.
The first one was an order I attempted to place, by phone with Express Gifts aka Studio Cards for some personalised stationery items. Despite the fact that they are probably produced just down the road in Church my call was taken in foreign parts where the person could not understand a word I was saying. We got as far as the item number with no probnlem but when I began to explain the required personalisation (a service which they offer and advertise in the catalogue) she couldn't understand what I wanted and kept asking totally inappropriate questions (such as "What is the second name?" when what I'd given her was a date! Needless to say I abandoned that order.
The second was a Christmas gift I attempted to buy for my daughter from a brochure which came through the door. They didn't have the item in question but as the brochure offered various similar ones so I attempted to find out which, if any, of the similar ones they had left in stock and all I kept getting in response to that was
"Sorry, madam but we no longer stock the item you require."
"Yes, I realise that but which of the similar items do you have."
"I am sorry, madam but we no longer have the item you require."
"Yes, I know you haven't got that one. But you have several in your catalogue. Do you have any of those others in stock?"
"I'm sorry madam but we no longer stock the item you require"
"Oh forget it!"
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