[Margaret Pilkington]

I don't think new people need their hands held.
The forum has information to help new people...though it seems that not many of them read it.......there is a report button if people feel that someone is behaving badly, there is almost always(unless the poster is posting in the middle of the night) a moderator available...and they don't bite.
If new people cannot manage with the support available then they should not be at any keyboard - they are not mature enough.

This is only my opinion - for what it is worth.