[Margaret Pilkington]

I had a problem with my Bt internet....I have been with them ever since I got internet access and used to be on dial up......BT were very responsive......told me that my router was at fault......it was ancient and had outlived its usefulness. Withing 48 hours I had a new whizzy router,though they call it a hub.......and full instructions on how to install......and since then I have not had any real problems.

I think those who do have problems shout loud about it(sometimes with just cause)......those that have had good service rarely tell folks about it.
That is just the way it is.