Quote:
Originally Posted by Margaret Pilkington
I had a problem with my Bt internet....I have been with them ever since I got internet access and used to be on dial up......BT were very responsive......told me that my router was at fault......it was ancient and had outlived its usefulness. Withing 48 hours I had a new whizzy router,though they call it a hub.......and full instructions on how to install......and since then I have not had any real problems.
I think those who do have problems shout loud about it(sometimes with just cause)......those that have had good service rarely tell folks about it.
That is just the way it is.
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Exactly the same here Margaret, I was having problems losing connection and within 48 hrs they fitted a new hub that little black box and everything is fine.