Quote:
Originally Posted by Less
You pointed out a problem, but didn't prompt for a reply.
I did similar via email to the town hall asking what had happened to my claim,
It took several days before I got a reply stating they couldn't deal with my question until I gave them, name, addy, N.I. No., claim number and a variety of other things, all except N.I. and Claim number I'd had to fill in just to send the email.
Then the email goes I suspect to a general pool who either block it or pass the question on to to the relevant department so that they can block it!
They know already what peoples emails are going to be about, so why not a drop down menu before you fill it in stating what will be required if you wish for a worthwhile answer?
P.S. I know it isn't Kens fault, but it would be nice now and then when he comes on site to defend the Council if he did at least do his double talking avoidance of any useful facts once he's read my feeble input.
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I was up at the Council Offices yesterday and all this has been noted with the switchboard already. There was a technical fault which hasn't helped matters over the past few days because there has been a much higher volume of calls regarding Council Tax.
In fairness, information action regarding the forthcoming increase to certain residents has already been sent out some time ago but it appears that some people have not fully understood what it has meant to them.
In terms of a central email pool, there isn't one as such. Enquiries emails are logged at the switchboard and then sent to the relevant department, in this case Benefits. There has been enough confusion over this to trigger a second look at how we do things and review procedure.
Believe it or not, we do listen to complaints.