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Judith Addison · 01-07-2013, 00:38

At 83 years old your Mum should be registered as a "vulnerable person" with BT. This means that if her phone breaks down it should be repaired as soon as possible in case she needs to call the doctor or an ambulance. When my elderly mother was alive I changed for a short time to TalkTalk but soon changed back to BT when TalkTalk didn't provide the "vulnerable person" service. I once rang and they said it would be five days. When I left them to go to BT I never got my last month's direct debit payment refunded - they took it after I'd left them.

01-07-2013, 00:38	#6
Judith Addison Full Member Join Date: Sep 2009 Location: Oswaldtwistle Posts: 175 Liked: 58 times Rep Power: 1061	Re: Telephone Landline Problem At 83 years old your Mum should be registered as a "vulnerable person" with BT. This means that if her phone breaks down it should be repaired as soon as possible in case she needs to call the doctor or an ambulance. When my elderly mother was alive I changed for a short time to TalkTalk but soon changed back to BT when TalkTalk didn't provide the "vulnerable person" service. I once rang and they said it would be five days. When I left them to go to BT I never got my last month's direct debit payment refunded - they took it after I'd left them.